Prestige Moving Reviews 

115
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

This company engaged me to do some consulting work. The owner thought I did great work. He has now not paid, I have had debt collectors onto him and he still refuses to pay. Another person is now taki... See more

Rated 5 out of 5 stars

Used Prestige to move yesterday. Absolutely fantastic. I've had bad removal company experience in the past, but could not fault these guys. Allowed me to move removal date at short notice due to local... See more

Company replied

Rated 5 out of 5 stars

Thank you Prestige Moving! From the first phone call to your office, to the completion of our move, you guys made everything easy and stress free! Friendly, professional and efficient - we couldn't... See more

Company replied

Rated 5 out of 5 stars

From my first inquiry I felt I was in good hands. Vince was professional and knowledgeable he made the process very easy. The guys who collected our furniture were pleasant and moved quickly. We nee... See more

Company replied

Company details

  1. Shipping Company
  2. Car Accessories Store

Information provided by various external sources

We at Prestige Moving are the Furniture Removal, Packing & Storage specialists. We pride ourselves on being one of the most trusted and respected furniture removal and storage companies in Australia. We have modern vehicles and equipment along with highly experienced removalists and great customer service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

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No recent history of asking for reviews

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4.3

All reviews

(115)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Prestige customer service is …

Prestige customer service is outstanding, always a pleasure to deal with.
They always go out of the way when they can to help in fast turnarounds if needed.

October 25, 2017
Unprompted review
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Reply from Prestige Moving

Hi TCS,

Thank you for your kind review as we always strive to meet your expectations.

Thanks again - The Prestige Moving Team

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Rated 5 out of 5 stars

Fantastic!

Very happy with these guys! They were fantastic, quick and happy to help!

October 24, 2017
Unprompted review
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Reply from Prestige Moving

Hi CC,

We are pleased to hear you were happy with our removalist service and thank you for your kind review.

Kindest Regards - The Prestige Moving Team

Rated 5 out of 5 stars

Great Team

The team were absolutely fantastic. Careful, Polite and Very Professional.

Edited - Initially confused this feedback request with a recent poor experience with a competitor.

October 19, 2017
Unprompted review
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Reply from Prestige Moving

Dear Scott,

We appreciate you finding the time to submit your review.

Our mission at Prestige Moving is to provide our customers with the best moving experience possible therefore we are saddened to receive this feedback. We are also disappointed because upon completion of your move we were of the impression the move was a successful one as the following feedback was provided to our team via our paper based Customer Feedback Form - "The team were absolutely fantastic. Careful, Polite & Very Professional" as well as receiving an overall 5 star rating for the service received.

Receipts are issued by our Accounts Department via email from the office upon completion of each and every job once clear funds of payment are received. We trust a receipt would have been received, however if not please do let us know and we will happily reissue.

Kindest Regards - The Prestige Moving Team

Rated 5 out of 5 stars

Absolutely fantastic service by the 2 …

Absolutely fantastic service by the 2 guys that loaded all our house they did not leave an inch of wasted space. Stored it for a few days and once again on delivery 2 different guys unloaded without hassle made sure they put everything in the specific areas I had labelled they did not make any fuss.

Well trained hard workers on time and well mannered A1 service.

October 19, 2017
Unprompted review
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Reply from Prestige Moving

Hi John,

At Prestige Moving we aim to provide our all customers with a fantastic and stress free moving and storage experience, so we are very pleased to receive your review - thank you for sharing.

If our team can assist you with any future moving or storage needs please let us know.

Thanks again - The Prestige Moving Team

Rated 5 out of 5 stars

Furniture pickup was on time and …

Furniture pickup was on time and carried out carefully and efficiently.

October 19, 2017
Unprompted review
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Reply from Prestige Moving

Dear Colin,

Thank you for providing our Melbourne Removalist team with a 5 star review.

Kind Regards - The Prestige Moving Team

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Rated 5 out of 5 stars

I was very impressed the professional …

I was very impressed the professional and caring way in which my valuable antiques were shipped and delivered in fantastic condition. Thank you

October 19, 2017
Unprompted review
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Reply from Prestige Moving

Dear Dianne,

We appreciate you taking the time to share your experience with our Melbourne Removalist team.

Warm Regards - The Prestige Moving Team

Rated 5 out of 5 stars

Fantastic service and price

Moving is such an awful experience but the guys from Prestige not only offered be best price, but amazing service too. Will always use them from now on

October 19, 2017
Unprompted review
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Reply from Prestige Moving

Thank you for your review Chris. We are extremely happy to receive such great feedback.

We look forward to working with you again.

Kindest Regards - The Prestige Moving Team

Rated 5 out of 5 stars

Friendly

Friendly, timely and have and will continue to recommend.

October 19, 2017
Unprompted review
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Reply from Prestige Moving

Hi Chris,

It's very nice of you to write a review, thanks very much.

I will definitely pass this onto our Melbourne Removalists.

Thanks again

Kind Regards - The Prestige Moving Team

Rated 5 out of 5 stars

Very friendly and helpful

On time very efficient and the guys were very friendly and polite and helpful.

October 19, 2017
Unprompted review
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Reply from Prestige Moving

Hi Chris,

Thank you for the kind review, it was a pleasure to work for you.

I'll be sure to pass your thanks onto our removalists in Melbourne.

Kind Regards - The Prestige Moving Team

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Rated 3 out of 5 stars

Very expensive compared to other …

Very expensive compared to other companies

October 19, 2017
Unprompted review
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Reply from Prestige Moving

Hi Morgana,

Thank you for your review

Very sorry to hear you believe our rates are too expensive.

We will definitely take this into consideration however we can assure you that we're very competitive in the industry based on the service level we provide.


Kind Regards - The Prestige Moving Team

Rated 5 out of 5 stars

Very professional service

Very helpful in terms of talking through my needs for long term storage.

Moving men fantastic; helpful, efficient and used ever inch of space!

I have used this company twice and have been impressed by the entirety of their professional approach and helpfulness.

October 18, 2017
Unprompted review
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Reply from Prestige Moving

Hi Mp,

Thank you for the great review, and we are very pleased that you were happy with our services.

Kind Regards - The Prestige Moving Team

Rated 5 out of 5 stars

Great company 3 time user.

Great company, we've used them three times now. They were professional, on time, and thoughtful when moving our possessions. I would highly recommend.

October 18, 2017
Unprompted review
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Reply from Prestige Moving

Hi Jayne,

Thanks very much for your kind review, very happy to hear our removalists in Melbourne are providing a great service.

Kind Regards - The Prestige Moving Team

Rated 5 out of 5 stars

Very helpful and careful

Very helpful and careful. Friendly team.

October 18, 2017
Unprompted review
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Reply from Prestige Moving

Hi Andrew,

Very happy to hear our Melbourne Removalists done a great job!

Thank you for the review

Kind Regards - The Prestige Moving Team

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Rated 1 out of 5 stars

They broke half my things

They broke half my things, didn't put my furniture together properly, which in turn then broke! One of them pooed in my toilet while I stood there waiting for him for 10 mins! Then they charged me $600!!!! Not impressed!!

October 18, 2017
Unprompted review
Prestige Moving logo

Reply from Prestige Moving

Dear Carly,

Thank you for taking to time to submit your review.

Prestige Moving were hired to assist you with your move in September 2016 and upon completion you provided the following comments to our team while on site via our paper based Customer Feedback Form - "The boys were great!! Absolutely smashed it :)", as well as providing the service received with an overall 5 star rating.
We are extremely disappointed to receive this review as our records of your job appear to be of a far more memorable experience.

Warm Regards - The Prestige Moving Team

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