Prettylittlecosmetics Reviews 

245
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Hello this company needs to be shut down their taking people money$ never giving the packages and never answering the phones it’s disgusting‼️ I’m glad I’m Not the only one this that has issues with... See more

Rated 1 out of 5 stars

Im absolutely gutted about this experience. Made a purchase on the website on the 30th of June after a long time of waiting and checking the Shop app I finally had it changed to that it was shipp... See more

Rated 1 out of 5 stars

Such a shame over previously ordered from this company and love the glitters but ordered the preorder pallette with a free pallete and some other glitters expecting all to be depatched around 10th Jun... See more

Rated 1 out of 5 stars

Not only my package didn’t come - the customer service doesn’t even exist. No one replied to my emails, no one responded to my comments and messages on instagram.


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1.5

Bad

TrustScore 1.5 out of 5

245 reviews

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1-star

No recent history of asking for reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

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1.5

All reviews

(245)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products

Hello, girls!
I bought several pigments, glitter and some flakes and all of these are very quality products!
There is a little bit too long time on delivery, but I suppose that will be solve as soon as possible. Thank you for your job.

November 24, 2022
Unprompted review
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Reply from Prettylittlecosmetics

Hi,

Thank you so much for your 5* review. we are so happy you love your products.

Kind Regards,
Customer Support

Rated 5 out of 5 stars

Stunning pigment!!!

These pressed glitters are absolutely stunning! I have the love yourself and the pink palette, they are so easy to apply and the colours really pop!!! The pigment is absolutely stunning😍😍😍

March 31, 2022
Unprompted review
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Reply from Prettylittlecosmetics

Hi Mary,

Thank you so much for your review. So glad you love your products

Rated 5 out of 5 stars

I LOVE THEM!

I LOVE THEM!!
Amazing quality doesn’t bother my eyes at all and it looks so beautiful 😍 Defo gonna order again

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Brought this for my daughter as she…

Brought this for my daughter as she keeps saying she loves makeup didn’t know what to get but i got some glitter eyeshadows and she loves them she kept thanking me all day and complaining about how pretty they are, thank you for making something so beautiful

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

ordered an palette for my girlfriend…

ordered an palette for my girlfriend for our 1 year anniversary, she absolutely loves it and keeps using it everyday she said it’s the best thing i got her so far😂 next up is valentine’s day, gonna order again thank u

January 18, 2023
Unprompted review
Rated 1 out of 5 stars

Lack of customer service

Lack of customer service. I've ordered some eyeshadows at the beginning of December, still not been delivered and no tracking link was provided. I've contacted PLC via email and Instagram multiple times with no response which makes it impossible to get a refund. Avoid at all costs.

December 3, 2022
Unprompted review
Rated 1 out of 5 stars

order not received

I still have not received my order since November 27 but the money has already been taken from my account, it is inadmissible and we do not answer my emails and my messages on instagram !!!! 😡😡😡😡😡😡

November 26, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money!

Never received my delivery. Ordered on December 13th. Still waiting over a month later and with no response from them via email or chat.
Ridiculously poor customer service.

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

I had a bad shopping experience with…

I had a bad shopping experience with this store. I bought some products on black friday 2022 and after 2 months without any response to the numerous emails sent, I was always answered with a delay of weeks. Saying that they would refund me the amount paid, but to date they have not responded and have not paid the amount due.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Love love LOVE these glitters!!!

Love love LOVE these glitters!!!! I have been after something like this for AGES and have watched out online and found this little gem. Amazing company and fab products.
The glitters are soooo varied and stunning and massively pigmented and packed with glitter.
I have very hooded eyes and they don’t crease at all and last ages.
Also, a tiny bit goes a really long way. Fabulous products. NOT a scam. Delivery took a while as they did a brilliant offer on Black Friday, that combined with loads of orders, mail strikes and Christmas delayed it a bit more than usual but was still fairly quick. Will defo buy more!

December 19, 2022
Unprompted review
Rated 1 out of 5 stars

Scammed

Ordered 3 pallets on November 10th #1782 and still haven’t received them. They were supposed to be Christmas gifts. I have tried to contact them and they don’t respond. I got scammed 😞

Edit:
Now into the middle of February and still nothing. I have sent numerous emails and have even commented on Tiktok and Instagram. All messages get deleted. I have not been rude. I see that their “customer service” is commenting back on these reviews trying to say that they are not scammers. You have so many reviews saying you have not fulfilled these orders. Just know Karma is a b**** and so are you.

November 10, 2022
Unprompted review
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Reply from Prettylittlecosmetics

Hi Jenn,

Right back at you on that last line :)

Rated 1 out of 5 stars

I did receive it but…

So, I’ve bought twos palettes and receive only one. And I can’t even call that a palette, since i had to assemble it myself.
I did not receive any stuff for following my package, receive it 1oe 2 month after (even if it’s written shipped like 2 days after I command it) and have to pay fees.

The glitter aren’t like the adds, it’s not pretty and it’s very chemical.

I wanted to put 2 stars but the owner of PLC try to put my review down cause I wasn’t « genuine » lol.

December 19, 2022
Unprompted review
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Reply from Prettylittlecosmetics

Hi Juliette,

If you ordered 2 palettes you will have received 2 palettes.

When you say you can’t call it a palette because you had to assemble it yourself do you mean you had to take the glitters out of the packaging and pop the glitters into the palette? That’s not “assembling” the palette. All palettes arrive like that so you can pop the glitters in yourself.



Regards,
Customer Support

Rated 1 out of 5 stars

Black Friday order not received - no contact or updates

I made on order on Black Friday (25/11/2022) but it has still not been received. I have contacted the company through email, direct message on Instagram, and left a comment on their Instagram post of 14/12/2022 ("I ordered this weeks ago but it hasn't arrived :( I have sent dm, please help!") but have had no response. I note that the website states there is a 7 day delay, but for 6 weeks my order status has been "We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status." I would love to receive my order, and review the product itself.

November 25, 2022
Unprompted review
Rated 1 out of 5 stars

No order received, hoping for a solution

I ordered from this company a month ago and still haven’t received my order. Emailed several times asking for an update and also messaged on Instagram and Tiktok. It is very strange as it seems any negative comments are either deleted or not approved on their accounts as I have several friends who haven’t received orders either and their comments seem to disappear from the platform. I have no idea whether this company is a scam or not, I would just like an update on my order as it was supposed to be a Christmas present and as you can imagine in the current cost of living climate, I cannot afford to throw away money on products which I may never receive. I hope this company can come to some sort of solution as I know I am not the only one really disappointed by it. I was really excited for these products to arrive as they do look amazing online but now I’m just not sure of this company’s intentions.
UPDATE -
I finally received two out of three products of my order on the 9th of January. I am still missing the Face and Body Pigment in Champagne. I have sent emails on 16/01, 29/01 and 20/02 and still have not had an outcome. Hoping for a solution as it is very disappointing to think I placed this order 4 months ago almost.

December 6, 2022
Unprompted review
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Reply from Prettylittlecosmetics

Hi Chloe,

I hope your issue is now resolved. Thank you for your patience.

Kind regards,
Customer Support

Rated 1 out of 5 stars

Definitely a scam ordered week ago…

Definitely a scam ordered week ago messaged them on TikTok and Instagram also emailed them and had no response they have now deleted there TikTok page because people are commenting including myself about them being a scam really disgusting how people can do this and get away with it when people are struggling with money as it is so angry I really hope they get caught out eventually

December 16, 2022
Unprompted review
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Reply from Prettylittlecosmetics

Hi Karen,

I'm glad we have been able to resolve this issue and you now have your order. thank you for your patience.

PLC

Rated 3 out of 5 stars

Very pretty but small. Very slow delivery and poor communication

Spent 60 treating myself and I don’t make a lot of money. The products never turned up and when I messsged them twice, they never got back to me. On top of this they tried to take this post down.
Update- my products have arrived after a month but better late then never. They are very beautiful, I look forward to useing them. They are a lot smaller than I expected but are still very pretty. Would probably only buy again if they are reduced.
To PLC- I did provide the information to trust pilot when they requested it I’m
Not sure why this wasn’t passed on. I apologise for that. However, still doesn’t excuse being rude to your customers. My Order number is 2224. I would appreciate that and yes I will give you another star for the consideration and apology.

December 22, 2022
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Reply from Prettylittlecosmetics

Hi George,

I’m so glad your order has arrived. As a goodwill gesture I can send you out the king size pan so you could give us some feedback on that and the price as they are priced around £12-15. Unfortunately your order number has not been provided to us by trustpilot but if you could send it through via email or here we can sort the king size pan out for you.

Kind Regards,
Customer Support

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