I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... See more
Company replied
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... See more
Company replied
I had an unforeseen issue which came to light after the purchase of an eGift which essentially made the purchase totally unsuitable. Upon contacting the "help desk" Dee was amazing, understanding and... See more
Company replied
4.3
Excellent
852 reviews
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Trying to use a prezzie card was…
Trying to use a prezzie card was difficult i didnt want to swap for a different card i wanted to use the prezzee card as I had done previously . Not sure why I couldn’t just access the card number was frustrating so I asked for a refund. My emails were answered in a speedy manner and with great competence so for that i was very pleased i got it sorted. A refund in process. Thank you to Mar for her helpful responses and answers top notch.
February 17, 2026
Unprompted review
Reply from Prezzee NZ
Hi Jess, thank you for sharing your experience! We're sorry to hear about the initial difficulty with your Prezzee card, but we're glad our team could efficiently address your concerns. We're pleased that Mar provided you with top-notch service, and we'll ensure she receives your kind words. If you need any more assistance, we're always here to help!
Reply from Prezzee NZ
Hi Sherry, thank you so much for your enthusiastic feedback! We're delighted to hear that you found our service super easy to use. We look forward to serving you again in the future. If you have any suggestions or need assistance, feel free to reach out. Have a great day!
First time I had a Prezzee card
First time I had a Prezzee card, so easy to use, love it.
February 12, 2026
Unprompted review
Reply from Prezzee NZ
Hi Moira, thank you for your positive feedback! We're thrilled to hear that you found your first experience with a Prezzee card so easy and enjoyable. We strive to make our platform as user-friendly as possible, and it's wonderful to know we met your expectations. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
She was very patient and so wonderful…
She was very patient and so wonderful to help me today I was very frustrated and lost Thorncy help me make my day better I hope we see more customers service like this thank you very much
February 12, 2026
Unprompted review
Reply from Prezzee NZ
Hi Jack! Thank you for sharing your experience! We're delighted to hear that Thoncy was patient and wonderful in assisting you. It's great to know she made your day better. We strive to provide more service like this, and your feedback is greatly appreciated. Thank you!
Great and easy service
February 11, 2026
Unprompted review
Reply from Prezzee NZ
Hi Nooroa, thank you so much for your kind words! We're thrilled to hear that you found our service great and easy to use. Providing a seamless experience for our customers is our top priority. If you have any further feedback or need assistance, feel free to reach out. We're here to help!
Very polite and understanding
Very polite and understanding. Got me sorted in no time. Professional
February 11, 2026
Unprompted review
Reply from Prezzee NZ
Hi Shaun
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Maria was very patient humble and had a…
Maria was very patient humble and had a ready to help attitude. Keep up the good work Maria, all due credit must be given to you
February 9, 2026
Unprompted review
Reply from Prezzee NZ
Hi Eldon, thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with Maria. Her patience, humility, and helpful attitude truly embody the values we strive for. We'll make sure Maria receives the credit she deserves for her outstanding work. Thank you for your support, and we look forward to serving you again soon!
My problem has still not been resolved.
My problem has still not been resolved.
I used the chat function last night to talk to a person and she ended the chat without confirming whether it had been resolved or now
February 5, 2026
Unprompted review
Reply from Prezzee NZ
Hi Sharon, thank you for sharing your feedback. I sincerely apologize for the inconvenience you have experienced. We take your concerns seriously, and to address this promptly, one of our dedicated customer support representatives will be in touch under ticket 3291352. Our goal is to resolve your issue swiftly and effectively. We greatly appreciate your patience and are fully committed to providing you with the assistance you deserve.
Worst experience ever .
Worst experience ever .. I so hate bot chats.
Nz site says one thing but when you actually purchase it not available. sent screenshots to prove it.
chat bot goes aww sorry tuff luck .. read the terms and conditions . from a page that not available on the NZ site.
Do Not purchase .
February 6, 2026
Unprompted review
Reply from Prezzee NZ
Hi Robert,
Thank you for taking the time to share your feedback regarding this issue.
While we’re sorry to hear that your experience did not meet your expectations, we truly appreciate you bringing this to our attention. Your feedback is important to us, and we will use it to review our processes and improve our services moving forward.
If you would like to discuss your experience further or if there’s anything we can do to help address your concerns, we’d be happy to assist. We’ve also reached out to you via Trustpilot to offer further support please feel free to respond there so we can help you directly.
Thank you again for your feedback.
Great customer service!
Vidal Barbo the man have solved my login issue in a breeze. Keep up the good work!
February 5, 2026
Unprompted review
Reply from Prezzee NZ
Hi Ritchie,
Thank you for taking the time to share your experience! We’re glad to hear that Vidal was able to sort out your login issue with ease. We really appreciate your kind words and support—feedback like this motivates our team to keep delivering great service.
Prezzee NZ is not the same as 'Prezzy…
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift card in the Afterpay application and pay in 4 installments. Perfect for last minute gifts! Today I spoke to a real, non AI, customer service person, Jin, via email. They were so helpful, quick to respond, easy to understand, polite and I was completely satisfied with their service.
February 3, 2026
Unprompted review
Reply from Prezzee NZ
Hi Emma,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
False advertising
False advertising! You no longer have Airbnb but your ads still show that you are in partnership with them. My family gifted me vouchers thinking you were still linked to Airbnb. They were worthless and we were forced to get accommodation via webjet. Update your ads and remove Airbnb from your ads!!
January 30, 2026
Unprompted review
Reply from Prezzee NZ
Hi Evie,
We’re sorry to hear about your experience and understand how disappointing this must have been. We apologize for any confusion caused and appreciate you bringing this to our attention.
We’d like to look into this further and assist where possible. If you have a support ticket number, please share it with us. We’ve also requested additional information here on Trustpilot so we can look into this further and assist you directly.
Thank you for bringing this to our attention—your feedback helps us improve.
There could be more options like…
Could be more options instead of limited especially when the option has no gas station no supermarket ect
January 31, 2026
Unprompted review
Reply from Prezzee NZ
Hi Kylie,
Thank you for your feedback. We understand the importance of having more retailer options and apologize for the current limitations. We’re actively working on expanding these, and in the meantime, our team is happy to help you navigate the available options if needed. We appreciate your understanding and support.
Jessie was very helpfull and explained…
Jessie was very helpfull and explained everything to me step by step
January 27, 2026
Unprompted review
Reply from Prezzee NZ
Hi Kerilyn, thank you so much for your feedback! I'm delighted to hear that Jessie was able to assist you effectively, offering clear and comprehensive step-by-step guidance. We take immense pride in having exceptional team members like Jessie, who are committed to delivering outstanding service. Should you need any further assistance, please feel free to reach out.
I love that I can buy a gift card and…
I love that I can buy a gift card and let the person decide where they wish to spend it. Just need to have a few more options like Kmart and mitre10, even the warehouse and this would be perfect
January 25, 2026
Unprompted review
Reply from Prezzee NZ
Thank you for your fantastic feedback! We're delighted to hear you enjoy the flexibility our gift cards provide. Your suggestions for adding Kmart, Mitre10, and The Warehouse are greatly appreciated, and we're always looking to expand our options. Thanks for the 5-star rating!
NOT THE SAME AS PREZZY
Got the card thinking it was Prezzy to buy a game online for a family member but found out you can’t use it like a credit card. Tried contacting customer service within 5 mins of purchase to get an refund and got AI that kept saying how can I help you. Super frustrating and confusing you should change your name.
January 26, 2026
Unprompted review
Reply from Prezzee NZ
Hi Jess, thank you for sharing your experience with us. We apologize for any confusion regarding our card's usage and the frustration with our AI support. To assist you further, could you please share any support ticket number or identifiable information via Trustpilot? This will help us locate your inquiry and assist you promptly. We appreciate your feedback and are committed to improving our services.
Helpful people, AI is an a$$ …
Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human.
The AI is an A$$…. Please go back to using REAL people for queries.
January 23, 2026
Unprompted review
Reply from Prezzee NZ
Hi Bee, thank you for your feedback! We're delighted to hear that Arsee provided fast, friendly, and efficient support. We understand your concern about interacting with AI before reaching a human representative. Your input is invaluable, and we'll consider it as we strive to improve our service experience. We appreciate your patience and look forward to serving you even better in the future.
It would be great if you could make it…
It would be great if you could make it easier to use
January 24, 2026
Unprompted review
Reply from Prezzee NZ
Hi Jim,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. To ensure we can reach out and assist you directly, we have requested additional information. Once received, our team will be happy to review your experience and provide support. We appreciate you taking the time to share this and apologize for any inconvenience caused.
I’d like to acknowledge Juniel for his…
I’d like to acknowledge Juniel for his prompt and helpful support in resolving an issue that had been causing frustration. His assistance was greatly appreciated.
January 22, 2026
Unprompted review
Reply from Prezzee NZ
Hi Sarita,
Thank you so much for the compliment about Juniel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Card i received was used to purchase…
Card i received was used to purchase multiple tik tok purchases before I had even opened the packaging. After activating the card and seeing the 20+ small purchases that there system allowed to go through on an unactivated card before blocking it was $67 of the 200 balance. Resolution process to even unblock my card to use remaining balance let alone dispute the fraudulent payments is beyond time consuming and customer service is horrendous to deal with.
January 21, 2026
Unprompted review
Reply from Prezzee NZ
Hi Dan, thank you for alerting us to this issue. We're sorry for the inconvenience you've faced with unauthorized transactions. If you have a support ticket, please share it so we can investigate. We've also requested more details to locate your inquiry. We're committed to enhancing our customer service and resolving such issues more efficiently. Please contact us directly to expedite this resolution.
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