I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
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I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
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Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
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After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
Company replied
Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I find this app very useful for sending money to my grandchildren
I find this app very useful for sending money to my multiple gra
May 23, 2026
Unprompted review
Reply from Prezzee AU
Hi Colin,
Thank you for your kind review, we’re really glad to hear you find the app useful for sending money to multiple recipients. That’s exactly what we aim to make simple and convenient for you!
If you ever have any suggestions or need assistance, feel free to reach out, we’re always here to help.
It is a scam
After getting through the AI bot, Andy was responsible for helping me. I have never experienced a more unpleasant interaction with someone who is supposed to help you. Is this just a scam?
May 23, 2026
Unprompted review
Reply from Prezzee AU
Hello Kim, we're sorry to hear about your experience and take your concerns seriously. We've requested your details via Trustpilot so our team can assist you directly and resolve this matter promptly. Thank you for bringing this to our attention.
To bloody hard swapping from one card…
To bloody hard swapping from one card to another not been able to get cash out not very user friendly
May 22, 2026
Unprompted review
Reply from Prezzee AU
Hi Neil, we’re sorry to hear that you found the swapping process difficult and not user-friendly. That’s certainly not the experience we want for our customers. We weren’t able to locate your details from the review, so we’ve sent a request via Trustpilot asking for a few more details. Once we receive them, we’ll be happy to look into this and assist you promptly.
Subpar system that doesn't work.
This company is a nightmare to deal with their system is sub par they will leave you at the bowser you cannot rely on what their app or system says and they do not care about the headache it can caus weeks of trying to get assistance and they repeat the same moronic oh we dont know whats wrong but we took the money and cannot see anything where it was spent how it was spent or even when it was spent ...... seems like a 8 year old got good at Ai prompting id stay away if you need the system to actually work or be functional.
May 22, 2026
Unprompted review
Reply from Prezzee AU
Hi Peter,
We're sorry to hear about your experience and understand how frustrating this situation has been, particularly after the issues you encountered when attempting to use the fuel card.
We appreciate you taking the time to share your feedback. We acknowledge your concerns regarding the conflicting information you've received, and we are currently reviewing the matter further. To assist with our investigation, we have also reached out to our brand partner to obtain additional redemption information so we can better understand what occurred.
We will be sending you an update via your existing support ticket (#3464787) shortly, including a request for some additional details that may help us progress the investigation and work towards a resolution.
Thank you for your patience while we continue to look into this matter.
Best Customer Care experience
Short wait time, and Mar was one of the best customer care people I've ever dealt with. he was clear and concise, and happy to go over things a second time if need be to make sure i understood what i needed to do
May 21, 2026
Unprompted review
Reply from Prezzee AU
Hi, Quenti! Thank you for your wonderful feedback! We're thrilled to hear that Mar provided such clear and helpful service. It's great to know he made sure you had everything you needed. If you need any more assistance, feel free to reach out!
Great support
Great support, and they fixed the issue when I bought a gift card for my brother for his birthday, and it didn't arrive. Shout out to Rita! Thank you for fixing the email issue quickly!
May 20, 2026
Unprompted review
Reply from Prezzee AU
Hi Thomas, thank you for sharing your experience! We're delighted to hear that Rita provided great support and quickly resolved the gift card issue for your brother's birthday. We'll make sure to pass along your shout-out to her. If you need any more assistance, we're here to help!
Red took care of my issue
Red took care of my issue. Problem solved, I can move on! Thank you Red.
May 19, 2026
Unprompted review
Reply from Prezzee AU
Hi Jeff,
Thank you so much for the compliment about Red!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Maria helped me out a lot and was…
Maria helped me out a lot and was really understandable thank you so much.
May 19, 2026
Unprompted review
Reply from Prezzee AU
Hi Atacan,
Thank you so much for the compliment about Maria!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
A very handy app to have
A very handy app to have. Easy to use, and lots of choices to choose from
May 12, 2026
Unprompted review
Reply from Prezzee AU
Hi Jarrett, we're thrilled to hear that you're enjoying the app and appreciate its user-friendly interface and diverse options! If you ever have questions or need further assistance, please don't hesitate to reach out. Thank you once again for your outstanding 5-star rating—it means the world to us!
Only got any help from Rita
Only got any help from Rita, before that l was going round in circles with a bot. Something that should have taken minutes took over one and half hours.
May 19, 2026
Unprompted review
Reply from Prezzee AU
Hi Daniel, We're sorry to hear about the difficulties you experienced, but we're glad Rita was able to assist you effectively. We are committed to improving and will take your feedback into account. Please feel free to reach out if you need any further assistance. Thank you!
Exceptional customer service
Exceptional customer service, very friendly and fixed the issue promptly
May 19, 2026
Unprompted review
Reply from Prezzee AU
Hi Fiona, thank you for your wonderful feedback! We're delighted to hear that you received exceptional customer service and that your issue was fixed promptly. Our team strives to be friendly and efficient in assisting our customers. If you need further assistance, feel free to reach out. We're here to help!
Reply from Prezzee AU
Hi Abbey,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Quick and got what I needed help with…
Quick and got what I needed help with efficiently
May 18, 2026
Unprompted review
Reply from Prezzee AU
Hi Millie, thank you for your feedback! We're glad to hear that you received quick and efficient assistance. If you have any more questions or need further help, feel free to reach out. We're here to support you!
Reply from Prezzee AU
Hi Sandy,
Thank you for your kind feedback!
We’re so pleased to hear that Ruth was friendly, patient, and helpful throughout your experience. We truly appreciate you taking the time to share this.
Team member Andy
The team member (Andy) was a pleasure to deal with. He resolved my issue and kept me updated during the process. Very satisfied with Prezzee and their team.
May 15, 2026
Unprompted review
Reply from Prezzee AU
Hi Melissa,
Thank you for your wonderful feedback!
We’re delighted to hear that Andy was able to resolve your issue and keep you updated throughout the process. We truly appreciate your kind words and are so glad you had a positive experience with our team.
Site so easy to use quick and helpful
May 17, 2026
Unprompted review
Reply from Prezzee AU
Hi Mary, thank you for your feedback! We're glad to hear that you find the site easy to use, quick, and helpful. If you have any more feedback or need assistance, feel free to reach out. We're here to support you!
Great service from the Customer Care team
After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the said gift card.am very happy with joy & the service of the customer care team.
May 17, 2026
Unprompted review
Reply from Prezzee AU
Hello there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously.
If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I had a really positive experience with…
I had a really positive experience with Prezzee Customer Care recently, and I would especially like to thank Red for the outstanding support throughout the entire process.
Red was patient, professional, understanding, and communicated with genuine care from beginning to end. He took the time to carefully listen to my situation, kept me updated along the way, and made what was initially quite a stressful experience feel much more manageable.
It’s rare to come across customer service that feels both professional and genuinely human, and I truly appreciated the kindness and support I received.
Because of this experience, I would happily recommend Prezzee to my friends and colleagues.
Thank you again, Red and the Prezzee team.
May 16, 2026
Unprompted review
Reply from Prezzee AU
Hi Peter,
Thank you so much for the compliment about Red!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
So easy to use
Prezzee app makes it so easy to send someone a quick we love you, or thank you, or we are thinking of you gift that means so much now a days with everything online. Easy to use.
May 16, 2026
Unprompted review
Reply from Prezzee AU
Hi Lyn, thank you for your wonderful feedback. We're thrilled to hear that our Prezzee app has made it easy for you to send meaningful gifts and messages. In today’s digital world, we’re glad to help you stay connected with loved ones in a thoughtful way. If you have any questions or need assistance, feel free to reach out. We’re here to help!
Exceptional Customer Service!
Customer service was exceptional! Maria guided me through the process of finding a gift card with so much patience. I will definitely be back to organize more gift cards😊
May 14, 2026
Unprompted review
Reply from Prezzee AU
Hi Marilee, thank you for your kind words! We're delighted to hear that Maria provided exceptional service and guided you through the process with patience. We look forward to helping you organize more gift cards in the future. If you need any further assistance, please feel free to reach out.
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