Prickle Reviews 

Reply from Prickle

Jul 13, 2026

Hi Maati,

Thank you again for sharing your feedback. I’m very sorry for the frustration this situation has caused, ordering a tree on an overnight service and then seeing no movement for several days is understandably concerning, especially in hot weather when extended transit can affect a plant’s health.

I also want to clarify our communication with you. We first responded to your email on the 1st of July, and we replied again to your second email on the 3rd of July. If those replies didn’t reach your inbox, I’m very sorry, emails can occasionally be filtered into your spam or junk folder. I appreciate how this would have added to your frustration when you were trying to prevent the plant from deteriorating while being delayed with the courier.

If the tree has still not been received, please contact us directly at contact@prickleplants.co.uk regarding this issue, and we can assist further, whether that is arranging a replacement or issuing a refund. We’ll make sure this is resolved for you as quickly as possible.

Kind regards,
Emily

Reply from Prickle

Jul 2, 2026

Hi Karen,

Thank you for taking the time to share your feedback. I am very sorry to hear that the plant you received did not meet the height you expected, and I completely understand how disappointing it is to feel that your messages have gone unanswered, especially after reaching out several times through different contact methods.

I have reviewed our correspondence and can confirm that we replied to you on the 23rd of June at 15:42pm, and again on the 30th of June at 12:17pm. In both responses, we requested that the plant be measured from the base of the pot to the top of the plant, along with an image of that measurement, so that we could assess the height of the plant received. Unfortunately, we have not yet received a reply with this information. Please check your spam or junk folder for our responses in case they have been filtered there.

If you are able to provide an image showing the measurement, we will be more than happy to review the plant’s size and assist you further.

Kind regards,
Emily

Reply from Prickle

Jun 30, 2026

Hi Cameron,

Thank you for taking the time to leave another review. I am very sorry that you are continuing to feel disappointed, and I completely understand how frustrating it is when you believe you are not receiving any updates about your order.

I have checked our correspondence again and can confirm that we did respond to you on the 24th of June at 07:07am, and again this morning at 09:49am, to apologise and to offer either a replacement or a refund so that this can be resolved for you without any further delay.

If our emails are not appearing in your inbox, they may have been redirected by your email provider. Checking any additional folders or contacting us again, including from an alternative email address if easier, will allow us to assist further and bring this matter to a conclusion for you.

We remain fully committed to resolving this and ensuring you receive either your order or a full refund.

Kind regards,
Emily

Reply from Prickle

Jun 29, 2026

Hi Sofia,

Thank you for taking the time to leave your review. I am very sorry to hear that your order never arrived and that you felt you were not receiving any replies, I completely understand how frustrating and worrying this situation has been for you.

I have checked all of our email inboxes using the address linked to your order and can see that we have responded three times to apologise and explain that, unfortunately, your order became lost in transit. It also appears that the address entered at checkout did not include a house number, which may have contributed to the delivery issue.

We have already offered either a replacement order or a refund, and we are more than happy to resolve this for you. Please check your inbox for our replies, as well as any spam or junk folders, or feel free to send a new email to contact@prickleplants.co.uk so we can assist further.

Kind regards,
Emily