Prickle Reviews 

Reply from Prickle

Jun 19, 2026

Hi Ashleigh,

Thank you for leaving another review. I’m very sorry once again for the difficulty you’ve had in receiving our emails, I understand how frustrating this situation has been for you.

I can confirm that the refund has already been issued, and as you mentioned, it can take 3–5 working days to appear depending on your bank’s processing times.

I also want to clarify that we did respond to both of your original emails, as well as your live chat message, and I’m sorry that these did not reach your inbox. We appreciate you letting us know, and we will continue to monitor this from our side.

As this matter was already addressed on your previous review, we will continue to support you directly. If you have any concerns about the refund or need any further assistance, please contact us at contact@prickleplants.co.uk and we will be happy to help.

Kind regards,
Emily

Reply from Prickle

Jun 16, 2026

Hi there,

Thank you for taking the time to leave your review. I am very sorry to hear how frustrating this experience has been for you, especially after sending several emails and feeling as though you had not received a response. I completely understand how concerning this must have been, and I sincerely apologise for the inconvenience caused.

After checking our correspondence, I can confirm that we replied to your first email on the 3rd of June at 16:18pm to apologise for the issue and to request images showing what had been received so that we could assist further. We also responded again yesterday at 13:46pm with the same request, as we had not yet received the images needed to investigate the matter properly. I am very sorry if these replies did not reach your inbox.

If you are able to provide the requested images, we will be able to look into this to try and resolve the matter for you. Please send them to contact@prickleplants.co.uk so that we can assist further.

Kind regards,
Emily

Reply from Prickle

Jun 12, 2026

Dear Customer,

Thank you for your review. We’re very sorry to hear that your order was delivered to the wrong address and that you struggled to reach us, especially as this was intended as a gift. We completely understand how frustrating that must have been.

I can see from this review that we have now refunded you in full. Please accept our sincere apologies for the inconvenience and lack of communication you experienced.

Kind regards,
Emily
Customer Service Team

Reply from Prickle

Jun 10, 2026

Hi Polly‑Anne,

Thank you for taking the time to leave your review. I am very sorry to hear that all three of your deliveries arrived in such poor condition. Opening a parcel to find a crushed plant and others looking dry or unhealthy is understandably disappointing, and I completely appreciate how frustrating it must have been to experience this more than once.

I am glad to hear that two of the plants have begun to recover with some care, but you should not have received them in that condition to begin with, and I sincerely apologise for the inconvenience this has caused.

We did respond to your email on the 3rd of June at 4:19pm to apologise and offer either a replacement or a refund for the affected plants. As we have not received a reply, it may be worth checking your spam or junk folder in case our message was filtered there.

If you are still concerned about any of the plants or would like us to proceed with a replacement or refund, please feel free to resend your email and we will be more than happy to help.

Kind regards,
Emily

Reply from Prickle

Jun 9, 2026

Hi Karen,

Thank you for taking the time to leave your review. I am very sorry to hear that you felt your emails were not being responded to. I completely understand how frustrating and disheartening that experience must have been, and I sincerely apologise for any inconvenience this caused.

We always aim to reply to all customer correspondence promptly, and I am truly sorry if this was not reflected in your experience. It is never our intention for anyone to feel ignored or unsupported, and I am very sorry that this has been the impression you were left with.

If you still need any assistance, please contact us at contact@prickleplants.co.uk and we will be more than happy to help.

Kind regards,
Emily

Reply from Prickle

Jun 2, 2026

Hi Tim,

Thank you for sharing your review. It’s great to hear that two of the plants arrived in good condition, but I’m really sorry that the Aloe Vera had arrived in poor condition, that’s understandably disappointing, especially when the rest of the order was as expected.

The issue was reported to us on the 27th of May at 07:34am along with an image of the Aloe Vera, and our team replied later that day at 12:28pm to apologise and offer either a replacement or a refund for the damaged Aloe Vera. It looks like no further reply has come through since then, so it may be worth checking your spam or junk folder in case our message was filtered there.

If the email isn’t there, please feel free to contact us again at contact@prickleplants.co.uk with your preferred option, and we’ll be happy to get this sorted for you.

Kind regards,
Emily

Reply from Prickle

Jun 2, 2026

Hi Vicki,

Thank you for taking the time to leave your review. I’m really sorry to hear that the plant pot arrived broken, that’s understandably disappointing, especially when you were expecting everything to arrive safely and in one piece.

The issue was first reported on the 26th of May, and our team replied on the same day to apologise and request an image so we could properly assess what had happened. The photo was received on the 31st of May, which allowed us to review the damage and offer the choice of either a replacement or a refund. A replacement was preferred, and this was issued yesterday so the matter could be resolved as quickly as possible.

I’m glad we’ve been able to bring this to a positive resolution. If anything else is needed, the team at contact@prickleplants.co.uk is always here to help.

Kind regards,
Emily