Primal Crafts Reviews 

31
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Ordered a pendant "Alviss" Dec, 26 2022. All I have ever recieve back was the order confirmation. Up till this I held up hope that my order would be fulfilled trying to be as nice as possible in vario... See more

Rated 2 out of 5 stars

Usually a huge fan of primal crafts and ordered from them several times before. My order from July has not yet been sent and customer service aren’t getting back to me after 3 emails. Uncertain about... See more

Rated 4 out of 5 stars

Ordered and payed for two custom sized and engraved rings 2 months ago, still havent recieved any tracking information about the rings. The customer service started very helpful but now they are mos... See more

Rated 5 out of 5 stars

They sell first-class products, excellent material and original design. There is room for customisation if you agree some features by email. Kristoffer proved to be extremely nice and available to m... See more

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3.3

Average

TrustScore 3.5 out of 5

31 reviews

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3.3

All reviews

(31)

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Rated 1 out of 5 stars

Terrible service

Bought a ring in may, still haven't received it. After numerous mail asking for information they wrote they are canceling my order. Never buy it again.

July 8, 2020
Unprompted review
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Reply from Primal Crafts

Dear Laura,

I am sorry to hear that our service was not what you expected.

We are sadly experiencing some delays in deliveries due to the situation with the virus.

Based on your email we were of the impression that you wanted to cancel the order. If this is not the case, feel free to let us know and we will proceed with it.

Please let us know how we might best accommodate you.

Best Regards

Primal Crafts Team

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Rated 3 out of 5 stars

Did not receive the order

My mother-in-law ordered rings on May 31st for our wedding in the beginning of August. At the time of writing this it has been 20 days past our wedding date and we have still not received the rings. We sent over 8 emails about this and there has been no reply past the third message. We want replacements or a refund. They will not even tell us if it is possible to get either of those or not. We will update this review with any changes (if there are any changes).

*Update 9/11/2019
Primal Crafts replied and gave us a refund.

August 24, 2019
Unprompted review
Rated 5 out of 5 stars

Unique and outstanding jewellery

For a long time I was looking for a shop who is selling jewellery with a nordic, rough touch, that doesn't look cheap and everything at affordable costs. Via facebook I stumbled upon an ad for PrimalCrafts.
By now I purchased three pieces from this shop, the GINNARR pendant, the HODUR pendant and the ROYAL bronze ring, and I'm really happy with the quality and over all look of the products they look exactly like the pictures shown in the shop.

The service they are providing is really commendable and Kristoffer rellay cares that his customers are satisfied with the products they purchased.

To sum everything up; you get really unique and outstanding jewellery for a fair price and I'm certain that I will order further products from PrimalCrafts in the future.

April 2, 2018
Unprompted review
Rated 5 out of 5 stars

Ring and pendant

Everything was absolutely perfect, very fast shipping. The products are wonderful! I'm going to shop again here!

March 28, 2018
Unprompted review
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Rated 5 out of 5 stars

Beautiful quality pieces & excellent …

Beautiful quality pieces & excellent customer service. They are prompt, friendly & kind. I ordered a piece in a wrong size by accident and they actually shipped me the correct size at no charge without asking me to return the piece I had even when I offered. You bet I will now become a regular for them.

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

Honest, kind, helpful, excellent quality and original design!

I only bought one item from them and I can already say that they are the best I've ever had to deal with. They are honest, kind and helpful. I bought a "TYR" pendant that unfortunately it was sent with the wrong chain but they immediately sent to me all over again giving me the opportunity to keep the one they already sent to me. I can assure you that not all sellers behave so honestly. The product is great...great quality and beautiful to see. I love it...I love Primal Crafts!

Best regards (:

October 24, 2017
Unprompted review
Rated 5 out of 5 stars

Original design, first-class products, super customer service

They sell first-class products, excellent material and original design. There is room for customisation if you agree some features by email.
Kristoffer proved to be extremely nice and available to meet my needs and change the rings sent.
Very recommended.

July 27, 2017
Unprompted review
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Reply from Primal Crafts

Dear Roberto. Really happy that you like the final result.

Rated 5 out of 5 stars

Very helpful responded quickly to my …

Very helpful responded quickly to my questions and the product was very well made and was delivered swiftly will definitely buy again

July 26, 2017
Unprompted review
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Reply from Primal Crafts

Dear Eric,

Thank you for your kind words. We are happy to hear that you like our products.

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Rated 5 out of 5 stars

Bought a nidhog ring off the website

Bought a nidhog ring off the website. Couldn't be happier. Looks great and fits perfect, also has a nice weight to it. I think the Valhalla ring is going to be my next purchase, 10/10 would recommend

May 26, 2017
Unprompted review
Rated 5 out of 5 stars

Very nice products

Good contact with the company, very nice products and overall a very good experience. The items are handcrafted and produced upon ordering, so keep this in mind when ordering - good products take time :-)

May 19, 2017
Unprompted review

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