Primalfurnishings Reviews 

283
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery team is extremely polite, helpful, and efficient, often bringing items directly inside the house without any hassle. Many people also love their new furniture, praising the beautiful design, luxurious feel, and fantastic overall quality of the products. Consumers are also consistently impressed by the remarkably fast delivery times and the smooth, straightforward online ordering process. Some reviewers were not happy with awkward delivery timing, unexpected firmness, or early cushion wear issues. Despite these specific concerns, most buyers continue to highly recommend the business for its wonderful customer service and beautiful items.

What people talk about most

Delivery service

People report positive experiences with delivery_service, highlighting fast shipping times and professional... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the amazing quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and professionalism... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the firm, comfortable,... See more

Service

Customers had positive experiences with service, highlighting the friendly and helpful team that goes above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ABSOLUTELY FAULTLESS I am OBSESSED with my new sofa, went for the Carnaby as perfectly advised. It literally is my best purchase to date this year, I am so happy to choose this company for my sofa.... See more

Rated 5 out of 5 stars

Good competitive price for the product. Sofa is good quality, a little firm but spacious. Easy to attatch together. Came a little late on the day, but was delivered only 6 days after ordering, in... See more

Rated 5 out of 5 stars

From the off this company were fantastic! Brilliant customer service. Quick communication. Delivery guys also great. The sofa itself, we are in love with it. And it came a few days early!! Fiv... See more

Rated 5 out of 5 stars

An amazing local furniture company. Customer service is great and they can deliver within a good time frame. I ordered my sofa on Sunday 22nd March and it was delivered on Wed 25th March. We were upd... See more

Company replied


Company details

  1. Sofa Store

Written by the company

Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service


Contact info

4.8

Excellent

TrustScore 5 out of 5

283 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(283)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used this company 4 times now…

I have used this company 4 times now for different furniture items ,just had another sofa set delivered for another room ,I am so happy with the quality and service ,only took 3 days from ordering to get it delivered . Brilliant service! . Thankyou once again

September 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service great sofa.

Excellent customer service, great communication and support online with sizes and delivery times.
Sofa just delivered today, I am thrilled with it, it's a perfect fit, just what I wanted, the colour is really beautiful and the sofa is well made. Good value for money.
Delivery team were great and aftersales call was appreciated.
I am very very pleased I used this company.

August 13, 2024
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Rated 3 out of 5 stars

Ok sofa, bad delivery service …

No contact about delivery was delayed and then moved forward with only a days notice.
Delivery drivers spoke little English and hard to communicate with them. It stated on most reviews the delivery team put the sofa together mine refused to unless I could pay cash which I didn’t have in the house when I asked them to let me check the sofa they ripped all the plastic open and piled the cushions up. Unfortunately I didn’t see till they had left the back supporting pillows are filled with squares of foam and bumpy so I will have to get the insides replace. For the money the sofa is ok I should have spent more for a better product.

August 6, 2024
Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service iv ever experienced my sofa was delivered but was not the material I had hoped for this was changed to my specification without any questions asked this company could not do enough to resolve it I was kept informed everyday and my new sofa was delivered exactly how I visioned it the sofa is beautiful very comfortable and well made after delivery the nxt morning I received a follow up call just to make sure everything was to my likening if all stores were like these guys there would never be any complaints very very happy customer thank you primal furnishings

August 2, 2024
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Rated 5 out of 5 stars

Comfy sofas and top notch service!

Sofas are really comfy and definitely much higher quality than I was expecting for the price. Delivery team were really helpful, taking it through my back gate and through my patio doors, they even offered to help unpack and put it together but declined as it was a hot day and thought they were more than helpful.

Best part of the whole experience was I ordered the sofas around 8pm, expecting them to be with me within 10 days as stated but got a call the next day around 10 or so, saying they could deliver today. Absolutely great service and definitely recommend, one of the comfiest sofa's I've had in a long time.

June 25, 2024
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Rated 5 out of 5 stars

Excellent delivery service

Your delivery drivers were very professional. Nothing was too much trouble. Extremely polite and courteous. Could deliver here anytime. Very happy with furniture. Comfortable and ideal for what we were looking for

June 25, 2024

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