PrimeCook Cookware Reviews 18

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Information provided by various external sources

Primecook Non-Stick Cookware are nontoxic and suitable for any type of cooking. Cooking becomes a real joy!


Contact info

3.9

Great

TrustScore 4 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad customer service

Lack of empathy, they blame the costumer without any backround check and just do not want a solution to the problem. Rudeness and poor attitude.

April 9, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

BBQ and exceptional service...

BBQ looks amazing built into an outdoor kitchen. Couple of minor issues with accessories. However I have to say that the customer service and responses have been the best I have ever experienced. All done on line dealt with literally immediately. A fabulous breath of fresh air. Would highly recommend and use again. Congratulations....

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The pan I received had some problems but was quickly replaced. Very happy with both the pan and service!

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Nice design, healthy and safe material. Not heavy and easy to clean. Very professional assistance to my questions and needs.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

I started out first by ordering 9 inch…

I started out first by ordering 9 inch frying pan and used it for a couple of weeks and loved the pan very much. Then I ordered 11 inch sauce pan, received my order and ran into a little snag. I email prime cook and the issue was resolved in less than one week. Angelo responds immediately to all my emails. AWESOME cookware and customer service. Would recommend this cookware. Don't hesitate to buy this cookware!!

Janet

April 18, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Disappointed

I only used this pot twice and the coating start chipping off already. I store it by itself without stacking anything on top. Only use none sticker plastic spatula with the pan.
I have been very careful with the pan. Use only sofe sponge to wash it. Very disappointing. I'll be contacting your customer service about this.

September 27, 2019
Unprompted review
Rated 5 out of 5 stars

Incredible product

My daughter has this cookware and while visiting her, I used it. I immediately fell in love with it and when I returned home, ordered a full set. Not only is it good for the planet, it cooks so well and evenly and cleans up well.

August 28, 2019
Unprompted review
PrimeCook Cookware logo

Reply from PrimeCook Cookware

Hello Mary,

Thank you very much for the review!
I am so happy to hear that all the family enjoy cooking with Primecook!

Angelo
Team Primecook

Rated 5 out of 5 stars

I’m happy that I found your cookware as…

I’m happy that I found your cookware as I’ve been looking for an healthy set for a while. Thank you again.

August 4, 2019
Unprompted review
PrimeCook Cookware logo

Reply from PrimeCook Cookware

Hello Paul,

Thank you very much for the review!

I hope you are enjoy cooking with Primecook!

Angelo
Team Primecook

Advertisement
Rated 5 out of 5 stars

PrimeCook has good service

Everything went well ordering from Prime-Cook.

May 30, 2019
Unprompted review
PrimeCook Cookware logo

Reply from PrimeCook Cookware

Hello Veronika,

Thank you very much for the review!

I hope you are enjoy cooking with Primecook!

Angelo
Team Primecook

Rated 5 out of 5 stars

the PERFECT gift!

High quality pans make for a terrific gift
for the chef in your life! The personalization option makes it very special. Love our Prime Cook pans and am delighted to gift them to others!

May 16, 2019
Unprompted review
PrimeCook Cookware logo

Reply from PrimeCook Cookware

Hello Kasey,

Thank you very much for taking the time to write the review for Primecook!
We always appreciate the feedback from our customers.

Angelo
Team Primecook

Rated 5 out of 5 stars

I bought this product two weeks ago and…

I bought this product two weeks ago and I am very satisfied so far. Fast shipping and great customer service. I would recommend buying this to anyone looking for any cookware.

May 14, 2019
Unprompted review
PrimeCook Cookware logo

Reply from PrimeCook Cookware

Hello Sam,

Thank you very much for your review! We are so happy that you love Primecook!
We hope you will enjoy cooking with our healthy and safe non-stick cookware.

Angelo
Team Primecook

Rated 5 out of 5 stars

Customer service is beyond what I…

Customer service is beyond what I expected. Angelo made purchasing a breeze and shipping is fast. I highly recommend PrimeCook Cookware. The only company that I found that uses non toxic nonstick components!

April 9, 2019
Unprompted review
PrimeCook Cookware logo

Reply from PrimeCook Cookware

Hello Javier,

Thank you so much for your review! Our only goal is to offer the best product on the market and make our customers happy!I hope you are enjoying cooking with Primecook.

Angelo
Team Primecook

Advertisement
Rated 5 out of 5 stars

I love how the parts have an even…

I love how the parts have an even temperature cooking surface with no hotspots

March 16, 2019
Unprompted review
PrimeCook Cookware logo

Reply from PrimeCook Cookware

Hello Jeanne,

Thank you very much for your review! Every feedback is crucial for our company! It is always good to hear that our customers are happy and satisfied with our Primecook cookware.

Angelo
Team Primecook

Show reviews in all languages. (18 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look