I have been using Prime cargo over several years. Sending cargo by ship numerous times and also air cargo when s.aller parcels etc being sent. I have consistently been impressed. Brilliant service alw... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently shipped with Prime Cargo and I’m honestly impressed. Their prices are unbeatable and what really stands out is the service from start to finish. Abu and Moha in the UK team were fantas... See more
Company replied
I’ve used Prime cargo several times this year and can’t express enough how well they took care of my belongings when I first moved countries to my multiple shopping shipments. They communicate through... See more
Company replied
I came across this company via someone recommending it on YouTube. From the offset the rep talked me through the process. Communication was clear, I knew where my package was throughout. My recipient... See more
Company replied
Company details
Written by the company
Freight & Cargo Forwarding Experts 📦 | UK 🇬🇧 to KE 🇰🇪 | Your Cargo | Our Priority 🌍📦✈️ | #𝒋𝒖𝒔𝒕𝑷𝒓𝒊𝒎𝒆𝑰𝒕 | #𝑺𝒖𝒍𝒖𝒉𝒊𝒔𝒉𝒐𝑺𝒂𝒉𝒊𝒉𝒊 Welcome to Prime Cargo - Your Logistics Partner of Choice! Why Choose Prime Cargo: Competitive Rates: We offer cost-effective shipping solutions without compromising quality. Global Reach: Our extensive network ensures your cargo can go anywhere in the world. On-Time Delivery: We're dedicated to meeting deadlines and exceeding expectations. Sustainability: We're committed to eco-friendly practices for a greener future.
Contact info
Unit No. 1232, 1 Nestles Ave, Hayes , UB3 4UZ, London, United Kingdom
- +447931 872393
- info@primecargo.co.ke
- primecargo.co.ke
4.8
Excellent
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My relocation to the UAE would not have…
My relocation to the UAE would not have been possible without the trust and support I had for the team. Special thanks to Abuu and Mariam. I appreciate them big time. And this has always been my go to team for shipping anything business and personal
April 15, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Wambui,
It is our absolute pleasure to have worked with you and thank you for the good feedback and the trust. We hope you settled in nicely and we are happy to extend this to your friends and family as well. We look forward to future collaborations.
Warm regards, The Prime Cargo Team
Advertisement
Fast Delivery, Competitive Prices & Outstanding Support.
I've been using Prime Cargo for a while now and on a weekly basis. I honestly can't fault them, their prices are very competitive and my goods ate consistently delivered within three working days.
A special shout out to Linus at the Nairobi office, he always goes above and beyond to make sure my deliveries reach my doorstep without any issues. With an elderly mum at home, this level of service means a lot to me.
Really appreciate the whole team. Keep it up!
April 15, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Ahmed,
Thank you so much for taking the time to share your experience with Prime Cargo. It's wonderful to hear that our delivery times and pricing have been working well for you, especially on a weekly basis.
We'll be sure to pass along your kind words to Linus, he'll be thrilled to know his efforts are making a real difference for you and your mum. That's exactly the kind of care we strive for.
We truly appreciate your trust in us. Looking forward to continuing to serve you!
Warm regards, The Prime Cargo Team
Excellent customer service delivered my…
Excellent customer service delivered my stuff safe and sound would definitely use again and again keep up the great work.
April 8, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Naji,
Thank you for your kind words. We’re glad to hear your shipment arrived safe and sound and that you were happy with our service.
We truly appreciate your support and look forward to serving you again.
Warm regards, The Prime Cargo Team
Shipped with Prime Cargo Twice
Shipped with Prime Cargo Twice, both times absolutely seamless. Highly recommend. You will not be disappointed
December 10, 2025
Unprompted review
Reply from Prime Cargo - Kenya
Hi Tony,
Thank you for sharing your experience with Prime Cargo. We are glad to hear that both of your shipments were seamless.
We truly appreciate your recommendation and your continued trust in us. We look forward to serving you again.
Warm regards, The Prime Cargo Team
Fast collection and Booking of freight…
Fast collection and Booking of freight (7 days!)
Thank you.
April 16, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Antony,
Thank you for sharing your experience with Prime Cargo. We are pleased to hear that your freight was collected and booked quickly within the 7 day timeline.
We appreciate your support and look forward to serving you again.
Warm regards, The Prime Cargo Team
Advertisement
My Cargo was handled in a very…
My Cargo was handled in a very professional way and the entire process was transparent and efficient.highly recommend anyone get in touch for their Services.
April 15, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Jesse,
Thank you for sharing your experience with Prime Cargo. We are glad to hear that your cargo was handled professionally and that you found the process transparent and efficient.
We truly appreciate your recommendation and look forward to serving you again.
Warm regards, The Prime Cargo Team
I had fantastic experience with prime…
I had fantastic experience with prime cargo, the staff named Abuu went beyond and above to help with my shipping to Nairobi they were incredibly knowledgable and patient making sure I was completely satisfied before I left. It’s rare to find this level of dedicated services —highly recommended!”
April 8, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Abdullahi,
Thank you for taking the time to share your experience with Prime Cargo. We are pleased to hear that you had a fantastic experience and that Abuu provided knowledgeable and dedicated support throughout your shipment to Nairobi.
We will be sure to pass along your kind words to him. We truly appreciate your support and recommendation, and we look forward to serving you again.
Warm regards, The Prime Cargo Team
Quick and fast purchase and service…
Quick and fast purchase and service delivery
Thank you Prime Cargo
April 9, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Ben,
Thank you for sharing your experience with Prime Cargo. We are glad to hear that your purchase and delivery were handled quickly and efficiently.
We appreciate your support and look forward to serving you again.
Warm regards, The Prime Cargo Team
One of the best shipping company in the market
The customer service is top 5 . Everybody l talked to was helpful polite and friendly . Always available and ready to help . Trustworthy . Great packaging . A real blessing
April 9, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Nasnous,
Thank you for taking the time to share your experience with Prime Cargo. We are pleased to hear that you found our team helpful, polite, and reliable throughout.
We truly appreciate your kind words and support, and we look forward to serving you again.
Warm regards, The Prime Cargo Team
Advertisement
Amazing experience bringing my package…
Amazing experience bringing my package from UK to Kenya via ship, I was kept updated and the service was exceptional. Would recommend to anyone wanting to bring in products.
April 9, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Bhumi,
Thank you for sharing your experience with Prime Cargo. We are glad to hear your shipment from the UK to Kenya was handled smoothly and that you were kept well updated throughout.
We appreciate your support and recommendation, and we look forward to serving you again.
Warm regards, The Prime Cargo Team
I’ve had an excellent experience…
I’ve had an excellent experience working with Prime Cargo. Their service has been consistently reliable I’ve been using them since January with deliveries almost every week, and everything has always arrived on time without any issues.
What really stood out to me was their customer support. One of my items from UK stores arrived damaged at their warehouse, and they were immediately ready to help me return it and get a replacement. In the end, they actually fixed the issue for me directly, which saved me time and hassle I really appreciated that extra effort.
I genuinely can’t complain about anything smooth, efficient, and trustworthy service all around. I would highly recommend them to anyone looking for dependable shipping.
April 7, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Devki,
Thank you for taking the time to share your experience with Prime Cargo. We are pleased to hear that your deliveries have been consistently reliable and on time.
We also appreciate your kind words about our customer support. We are glad we could assist in resolving the issue quickly and make the process easier for you.
Thank you for your trust and recommendation. We look forward to continuing to serve you.
Warm regards, The Prime Cargo Team
Great Service
Shipped with them, the communication was great with regular updates, package received in great condition, totally recommended 👌 👍
March 19, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Erick,
Thank you for sharing your experience with Prime Cargo. We are glad to hear that communication was clear and your package arrived in great condition.
We appreciate your support and recommendation, and we look forward to serving you again.
Warm regards, The Prime Cargo Team
Great communication from the team
Great communication from the team.
Quick turn around time for shipping.
Efficient and cost effective shipping services.
March 19, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Allan,
Thank you for sharing your experience with Prime Cargo. We are glad to hear that you were satisfied with our communication, quick turnaround time, and cost effective service.
We appreciate your support and look forward to serving you again.
Warm regards, The Prime Cargo Team
Advertisement
Quick service
Quick service. Package arrived in less than a week. Delivered with care and would certainly recommend.
February 27, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Ayan,
Thank you for sharing your experience with Prime Cargo. We are glad to hear your package arrived quickly and was delivered with care.
We appreciate your support and recommendation, and we look forward to serving you again.
Warm regards, The Prime Cargo Team
Quick Delivery & Cost effective for Large consignment
Very Proffesional company, Great Service & Fast delivery. I sent them my business consignment in UK on thursday & it was shipped from UK on friday, Shipment was delivered & Collected in Nairobi on Monday. Quick delivery. Thanks to your team in UK & Kenya.
February 26, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Somcity Health,
Thank you for sharing your experience with Prime Cargo. We are pleased to hear your consignment was handled professionally and delivered quickly from the UK to Nairobi.
We appreciate your recognition of our teams in both the UK and Kenya. Thank you for your trust and support, and we look forward to serving you again.
Warm regards, The Prime Cargo Team
Very reliable
Very reliable, world-class service, with friendly staff and excellent communication re delivery and timeframes.
I have been using them for over a year now shipping weekly to Kenya. Everything arrives safe under one week. Best shipping price aswell.
I would definitely recommend Prime Cargo .
February 16, 2026
Unprompted review
Reply from Prime Cargo - Kenya
Hi Gladus,
Thank you for taking the time to share your experience with Prime Cargo. We are glad to hear that you have had consistent, reliable service over the past year and that your weekly shipments arrive safely within the expected timeframe.
We truly appreciate your continued trust, support, and recommendation. We look forward to serving you again.
Warm regards, The Prime Cargo Team
Smooth experience from Nairobi to…
Smooth experience from Nairobi to Oxford UK. Tested, Approved and Trusted.
December 17, 2025
Unprompted review
Reply from Prime Cargo - Kenya
Hi Grace,
Thank you for sharing your experience with Prime Cargo. We are pleased to hear your shipment from Nairobi to Oxford went smoothly.
We truly appreciate your trust and support and look forward to serving you again.
Warm regards, The Prime Cargo Team
Advertisement
I came across this company via someone…
I came across this company via someone recommending it on YouTube. From the offset the rep talked me through the process. Communication was clear, I knew where my package was throughout. My recipient received and is very Happy. Thanks Prime, I'll definitely use you again 😊
November 17, 2025
Unprompted review
Reply from Prime Cargo - Kenya
Hi Cherrylyn,
Thank you for taking the time to share your experience with Prime Cargo. We are glad to hear that the process was clearly explained and that communication kept you informed throughout.
It is great to know your recipient received the package and was happy with the delivery. We truly appreciate your trust and look forward to serving you again.
Warm regards, The Prime Cargo Team
Reply from Prime Cargo - Kenya
Nasri, thank you for your kind words. We’re glad to hear you find us reliable and appreciate your support.
Great job done by prime cargo again,keep this wotlrk up
I am writing to express my sincere satisfaction with the exceptional service provided by Prime Cargo. The company consistently exceeded my expectations in handling my valuable cargo. I had the pleasure of interacting with mohammed at uk office , whose professionalism and efficiency were particularly noteworthy. He consistently met my delivery requirements, even on tight schedules.
On one occasion, I required the urgent delivery of important documentation, and Prime Cargo, through mohamed's efforts Again, successfully facilitated this within a very limited timeframe. This experience solidified my belief that such outstanding service deserves public recognition. I am confident that others facing similar logistical challenges would greatly benefit from Prime Cargo's expertise.
I recommend prime cargo limited for their continued dedication and excellence of maintaining high standard service, which is invaluable to clients like myself.
November 16, 2025
Unprompted review
Reply from Prime Cargo - Kenya
Mr. Kamal, thank you so much for taking the time to share such a thoughtful and detailed review.
We’re truly grateful for your trust in Prime Cargo. It’s wonderful to hear that Mohammed and our UK team were able to meet your delivery needs, especially under tight timelines.
Your experience with the urgent documentation delivery means a lot to us, reliability in those critical moments is exactly what we strive for.
We sincerely appreciate your recognition and your recommendation. Clients like you motivate us to maintain the highest standards of service. Thank you for choosing Prime Cargo, and we look forward to supporting you again whenever you need us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.