Prime Medic Reviews 402

Waiting hours for a prescription, being told their systems are not working. Online chat and SMS service no longer responding. Spoke on the phone to them and they said they cant say when it will be ready. I asked for a refund and they said no. Taking in to account that I am very sick and the script is for antibiotics.

Very poor customer service. The referral letter had an invalid provider number, so I was not able to receive a Medicare rebate on my specialist appointment. I contacted Prime Medic and they first said they would call me - they never did. Then they emailed back and said they would look into it - they never got back to me. I followed them up a number of times and my emails went unresponded to. I tried to use the Chat function and they say, let us look into this - and then never assist. It has been incredibly frustrating and I would not recommend Prime Medic at all.
Their response below states there is no issue, but it is simply not true. I have spoken with Medicare directly who have confirmed the provider number is invalid.

It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book telehealth consults.

The process to get my medical certificate was mostlt fine. I got an incorrect one first but they helped me sort it out and sent the corrected one later. So all good.

This has to have been the worst customer experience I have had. The doctor bit was ok, but I was then charged three times for the one consultation and despite repeated contact and assurances I would be called back, and the matter would be resolved, I was either arrogantly brushed off or simply not contacted. Over a month later and I still have not got my money back. Choose another online service if you value your money. And Adam Gilchrist needs to know these guys are tarnishing his reputation as their brand ambassador. I have now contacted my bank and they are doing a dispute investigation.

At 8pm I realised that I was feeling really bad because I had accidently been given the wrong strength of medication and miscalculated how many of the wrong strength to take. I needed it by 11am the next day. Prime Medic rang me at 10pm and after a quick chat sent the script straight to my phone AND bulk billed me! Faster service than my GP!
Thoroughly recommend them.

The service, admin staff and dr were all very patient and compassionate and answered all my questions so promptly

Excellent! Quick to respond. Very helpful and polite. Much more convenient than sitting around a Drs surgery just for a repeat prescription. Definitely going to use this service again.

It was easy to use I’m very happy

Quick and easy to book an appointment

Very efficient, easy, no fuss

Quick and convenient service at the tip of your hand.

Good service

Always call on time

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a phone call with a doctor.

Honestly, the whole process was much smoother than I expected. They send you SMS messages with all the details, and every step is explained very clearly. Within a couple of hours, the doctor called me, provided the prescription, and they even contacted the nearest pharmacy to me.

I’m genuinely very happy with the service and how efficiently everything was handled. It was a huge relief in a stressful situation.

Very good doctor and support staff. Took the time to listen and investigate and provided exactly the medical attention I needed. Would recommend

I guess I’m the odd one out here. I arranged to book a Locum as I had some pain and wasn’t sure if it’s due to a new medication I’m starting.. when I spoke with the doctor she basically ruled it out straight away said it was muscular skeleton and go to my GP. Didn’t really help me work out how to manage the pain or assist in any stretches or anything. Ended up having to Google some ways to relieve it. But the whole thing was over in two minutes the guy on the phone at the start as well read out the script so fast it was like he just wanted to get out out of there. It was the end of his shift. Overall what I use them again, probably if other places are not available and it was my only option.

Was great, got what i needed

It was really fast and easy. The doctor was very knowledgeable and helpful and send my scripts via sms. The whole thing took less than 10 minutes

Have only used prime medic a couple of times and both times have been very good, will be using prime medic again and would recommend them.