Prime Medic Reviews 

416
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and quick service for urgent needs like prescriptions and medical certificates, appreciating timely responses and ease of obtaining help. People frequently highlight the professionalism, kindness, and understanding of doctors and staff, feeling well-supported. Many also value the service's convenience and accessibility for after-hours care or when unable to visit a physical clinic. However, some customers experienced delays in receiving prescriptions or calls, or found doctors missed scheduled times. A few also noted inconsistent customer service, describing some interactions as unprofessional or confusing.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting its efficiency and convenience,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the doctors and administrative staff as... See more

Response time

People report positive experiences with response times, often praising the quickness of service. Customers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, highlighting the convenience, ease, and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied

Rated 5 out of 5 stars

Thank you Alex. He was able to sort out my medical certificate promptly was I was previously sent the wrong certificate. Also thanks to Dr. Mohammad Mohsin for helping me understand my issue and for h... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(416)

289 reviews in the last 12 months

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Rated 5 out of 5 stars

Really great service with a lot of care and kindness.

The whole booking process was so easy and the service was 10/10.
I made this booking for my 72yr old mother who lives alone out of state. She was so grateful that the GP she spoke to was so helpful and caring. We will continue to book GP Telehealth appointments with Prime Medic in future.

January 23, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Very easy to use

Very easy to use, quick turnaround for a referral.

January 28, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great, easy service

I booked for a home service and got offered a phone call, which was alot more convenient for me anyway. They texted and emailed asking questions and to send pictures, no worries...super easy. 30mins later a doctor called suggested quick relief and warned me what to keep and eye on and go to emergency if these symptoms happen. Perfect. I took the antihistamine, helped.
Later that night I received a script which ive been on today and it has 100% helped. Makes me think the doctor actually took in my email and found something that will help now and in the future for me.
Thankyou, so much. All from my bed 👌👌

January 29, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Amazing people I live in a small…

Amazing people I live in a small country town with not many doctors an a 3. Moths waiting list . Drs here have contacted me checked on me an done more for me than any other doctors I have seen thank you… service is outstanding

January 28, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Helpful

Helpful, compassionate doctor. Appointment was timely & budget friendly. I recommend Prime Medic.

January 27, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Quick service

Quick service, good communication.

January 22, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Same day apppintment

Same day apppintment, fast appointment time, called within allocated time, resolved concern quickly, e-script received quickly. Very happy with the service

January 22, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prompt service

Prompt service. Scripts sent through immediately. Very impressed.

January 22, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Easy to talk with everyone

Easy to talk with everyone. The Dr was just so professional, kind, supportive and listened to me. Not rushing, not dismissive. She helped me with my situation and I really appreciated her kindness.

January 17, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I found Prime Medic to be a great…

I found Prime Medic to be a great service my GP was on leave no one informed me leaving me in dire situation …fortunately Prime M came to my rescue by listening to me and providing caring advice and relevant script 5
Stars

January 20, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Very helpful and unjudging in Semi…

Very helpful and unjudging in Semi Emergency situations, especially when You are being treated/ have been treated unfairly by Many Medical Practices Your whole sick life...

January 18, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

My doctor was caring and listened

My doctor was caring and listened. He was professional, logical and obliging, and took the time to hear my concerns and assist me. The process is thorough and I felt heard and safe.

January 19, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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