Prime Medic Reviews 

414
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and convenience, especially for urgent needs or when unable to visit a regular doctor. Many highlight the professionalism, kindness, and understanding of the staff and doctors, appreciating their helpful approach and quick response times. The user experience is often described as smooth and easy, with many people receiving prescriptions and medical certificates promptly. However, some customers also noted issues with customer service, mentioning unresponsiveness to emails and difficulties in obtaining proper invoices or updated referrals. A few other people also felt that some interactions were unprofessional or that doctors were occasionally rude and disrespectful.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting its efficiency and convenience,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the doctors and administrative staff as... See more

Response time

People report positive experiences with response times, often praising the quickness of service. Customers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, highlighting the convenience, ease, and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied

Rated 5 out of 5 stars

Thank you Alex. He was able to sort out my medical certificate promptly was I was previously sent the wrong certificate. Also thanks to Dr. Mohammad Mohsin for helping me understand my issue and for h... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(414)

286 reviews in the last 12 months

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Rated 5 out of 5 stars

I got a phone call in a quick time…

I got a phone call in a quick time frame and helped me with my symptoms and got my prescription quickly. I would recommend them to others. Thank you so much.

January 7, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

After Hours GP

I required an urgent prescription after hours and I found Prime Medic to be extremely efficient and easy to deal with. The administrative staff and the doctor were very helpful and it was just a smooth process from beginning to end. I was contacted 3 days later via an SMS message, as a follow-up, to see how I was doing and whether I required any further assistance. I have used other after hours GP's in the past, but I have had the best experience with Prime Medic and will continue to use them in the future.

I highly recommend.

December 28, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I did not know they existed until a…

I did not know they existed until a friend referred me. The process was very easy and quick. I used their chat platform to book appointments and was given a call by a Dr not long afterwards. It's all bulk billed and would recommend and use them again. Thankyou

January 6, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I had a great experience

I had a great experience. An absolutely reliable service. I was bulk-billed, received my prescription. This couldn't have been any better. From my first call to all follow ups in between, everything was great and what I needed. Thank you

January 2, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 2 out of 5 stars

The information is there in front of you dr…

My son has had the same illness for 20 years… it’s all right there in front of the dr via Medicare. Just needed an emergency script that this service has provided with no issues on several occasions in the past. This dr was incredibly rude and disrespectful to my adult ASD son telling him it was something that it wasn’t. As we have had it checked out in the past.
We got the script in the end but with much carry on. Disappointing to say the least.

January 2, 2026
Unprompted review
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Reply from Prime Medic

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how upsetting this must have been for both you and your son. This is not the level of care or respect we aim to provide. We would appreciate the opportunity to look into this further and address your concerns properly. Please contact us directly at admin@primemedic.com.au so we can follow this up with you.

Rated 5 out of 5 stars

Proper help available 24/7. Doctors that help.

The best experience and the perfect help. My child was sick for too long and even after seeing other doctors (face to face), and ambulance. None were of any help. I Was treated like a helicopter parent that had no idea how to parent. I know my child and after 10 days of fever, something is NOT RIGHT. A Telehealth appointment at 1am got my child the proper medical care. I bought the medication first thing in the morning and now Thank God and Thank you primemedic, my son is looking a lot better and finally having a good sleep. So glad and grateful. Thank You.

January 1, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

The Prime Medic team

The Prime Medic team always very efficient : offer best deals and always calling on time . Doctors are polite and understanding your needs.
Always will reccomend PrimeMedic.

December 27, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Same day recovery process

I have used this twice and being to get a
Script is a lifesaver. I didn’t have to wait
For too long and the Dr was kind .

December 27, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Thank-you Prime Medic for you amazing…

Thank-you Prime Medic for you amazing service.
It was Boxing day and every doctors clinic was closed. Need a doctor asap
I call Prime Medic and they organised a doctor to call me, within 5 mins I spoke to a doctor and he sent me a script to my phone.
Amazing service thank-you 🙏❤️

December 26, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

I was answered right away no wait times…

I was answered right away no wait times
Few questions got a booking
Was phoned by a doc within min
Script and payment that was only 43$ done excellent service

December 26, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I tried to book a home visit online and…im impressed

I tried to book a home visit online and they rang me straight away saying no drs in my area but put me thru for a phone consultation with a dr and i was rang back in 5 mins
After talking through my symptoms he sent me e script to help until i can see my own doctor.
Very helpful and quick response

December 26, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Dr Mohsain,

Dr Mohsain,
I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing my everyday medication that I urgently needed to take overseas. He also ensured that I have enough for my duration overseas.
I was definitely impressed! He was very professional and kind. The time wait was correct by the representative as the Dr called during that window. Once again, Thank You to all that were involved.

So it's a 100% YES!

December 25, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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