Wow! First time using telehealth, so I called Prime Medic, who said a doctor would call within 20 minutes. They weren't wrong! To say the service was exceptional would be an understatement. Highl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more
Company replied
Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more
Company replied
At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more
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Company details
Written by the company
Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.
Contact info
28/11-13 Brookhollow Ave, 2153, Baulkham Hills, Australia
- 1300 090 252
- admin@primemedic.com.au
- primemedic.com.au
4.5
Excellent
418 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Quick and easy
Quick and easy when I can’t get to my GP. Have used this service for years and never had any issues. Plus points for having bulk bill when I’m tight on money
November 21, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
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Promptly addressed my problem with…
Promptly addressed my problem with appropriate treatment
November 18, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
2yr+ user - Highly recommend
I have used Prime Medic for 2+yrs for myself and my children. Usually speak to a medical practitioner within 1-2hrs of submitting request. Highly recommend.
November 18, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Really nice service
November 15, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Reply from Prime Medic
Thank you for your kind review!
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The response was quick
The response was quick. The Dr called me on time.
November 15, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Reply from Prime Medic
Thank you for your kind review!
I had a very bad afternoon at work…
I had a very bad afternoon at work after a stressful phone call from upper management. I was pleased to talk to a doctor that was very calming and understanding. He made my day feel so much better and I was able to go to sleep without feeling anxious.
November 13, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Very easy app
Very easy app. The drs are real helpful with my aids and needs. Living rural it’s hard to see get an appointment. I got my work clearance and medical certificate straight away.I will be continuing this wonderful service “ highly recommend
November 11, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
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It was quick and reliable friendly
It was quick and reliable friendly staff and doctors
November 9, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Reply from Prime Medic
Thank you for your kind review!
Prime Medic
This service provides a very patient centred approach with empathy. They respond promptly within appointment times. Highly recommend 👌🏻
November 8, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
They say time they will call they did…
They say time they will call they did it.plus the GP very helpfully and understands.
November 4, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
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Really great doctors
Really great doctors, knowledgeable and explains everything thoroughly. Prompt service
November 5, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Initial call bad line reception
Initial call bad line reception, service operator courteous and patient.
Doc rang quicker than expected, sent 1 perscription requested. Asked to forward a photo of symtoms for Docs observation to send 2nd perscription needed. Still waiting on Doctor to send.
( hence why 4 stars )
Overall this company very professional, courteous, caring.
Definetly recommend.
November 4, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind feedback! We’re glad you found our team professional and caring. Sorry for the delay with your second prescription — we appreciate your patience and recommendation!
The most important thing to be honest
I am very happy from prime medic it is every help full for me every time they help me and my kids.
Thanks so much,
November 4, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Such a brilliant exceptional service
Such a brilliant exceptional service! The team are on hand for any queries, as I had problems downloading the scripts. They really helped me with alternative options. The GP was lovely and very helpful and kind.
November 4, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
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Reply from Prime Medic
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I work dark until dark everyday
I work dark until dark everyday. I also live remote. I can never get into a doctor or never have the time with such a long hours job. These guys are awesome. They helped me very easily. It’s a simple process that’s effective. I highly recommend their services.
October 31, 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Reply from Prime Medic
Thank you for your kind review!
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