Prime Medic Reviews 

414
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and convenience, especially for urgent needs or when unable to visit a regular doctor. Many highlight the professionalism, kindness, and understanding of the staff and doctors, appreciating their helpful approach and quick response times. The user experience is often described as smooth and easy, with many people receiving prescriptions and medical certificates promptly. However, some customers also noted issues with customer service, mentioning unresponsiveness to emails and difficulties in obtaining proper invoices or updated referrals. A few other people also felt that some interactions were unprofessional or that doctors were occasionally rude and disrespectful.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting its efficiency and convenience,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the doctors and administrative staff as... See more

Response time

People report positive experiences with response times, often praising the quickness of service. Customers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, highlighting the convenience, ease, and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied

Rated 5 out of 5 stars

Thank you Alex. He was able to sort out my medical certificate promptly was I was previously sent the wrong certificate. Also thanks to Dr. Mohammad Mohsin for helping me understand my issue and for h... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(414)

286 reviews in the last 12 months

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Rated 5 out of 5 stars

A very handy service

A very handy service. You don’t need to leave home to get the help you need. No waiting days or weeks for an appointment.

December 4, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

A real company that respects and helps…

A real company that respects and helps people. First time have used the service and won't be the last that's for sure. While filling out the online form I received a phone call to follow up my information. Everything was good and then was told the Dr would call back later and that they did. Brief chat described my symptoms and even got an escript for the chemist to help me.
Can't say enough good things about my experience today

Thank you Prime Medic for looking after me in my time of need
Much appreciated
Rod

December 4, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Fast, efficient and hassle free!

From the get go they were incredibly helpful, fast and efficient.

I had neither a Medicare number OR IHI but was still able to get the prescription I needed all within an hour of the first call.

Absolutely amazing services and very much appreciated.

November 30, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Thanks very my wife tun out medication…

Thanks very my wife tun out medication on weekend night , I used this after hour GP service and get her prescription over sMS ,much for the prescription, my wife is have the medication now this is one of the best Medicare system experience I had.

November 29, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Wonderful doctors

Wonderful doctors , always on time and listen to what we need . Always efficient, this is why I trust these doctors
kind regards Kristy .

November 27, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Great service I find this a great way…

Great service I find this a great way to access a doctor quickly when I can’t see my own.
The doctors are thorough and I have found all that I speak to are kind and considerate.

November 25, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 4 out of 5 stars

Needed assistance have disabled son

Needed assistance have disabled son. Scheduled call Doctor consult night, Doctor was knowledgeable and polite and prescribed medication for our son.
Positive experience 👍

November 22, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Quick and easy

Quick and easy when I can’t get to my GP. Have used this service for years and never had any issues. Plus points for having bulk bill when I’m tight on money

November 21, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

2yr+ user - Highly recommend

I have used Prime Medic for 2+yrs for myself and my children. Usually speak to a medical practitioner within 1-2hrs of submitting request. Highly recommend.

November 18, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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