Primepet Reviews 

223
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Not only did Primepet send me an incorrect order, they ignored my phone calls asking for assistance. They NEVER returned my calls, but instead issued me a refund. All I wanted was the rest of my ord... See more

Rated 1 out of 5 stars

A full week after I ordered ONE Sherpa carrier for my cat, 18" X 11" X 11", from Primepet, I received TWO much smaller carriers which are no good to me. I managed to find a telephone number for Prim... See more

Rated 5 out of 5 stars

When you share your home life with pets, its hits you how comprised their lives have been as much as ours by low quality food manufacturing. With Prime Pet, there is a great range of healthy (or dare... See more

Company details

  1. Animals & Pets

Information provided by various external sources

We stock only the best and most natural pet foods, treats and supplies available on the market. The products we carry are manufactured to the same high standards as the foods that we, as healthy pet owners, eat.


Contact info

1.8

Poor

TrustScore 2 out of 5

223 reviews

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1.8

All reviews

(223)

1 review in the last 12 months

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Rated 5 out of 5 stars

Primepet.com

When I moved here it was impossible to find a store that carried the litter that my cat needed. It is a special type and Primepet.com carried it at a much more reasonable price then any where! The delivery time is great and it is packaged so it won't rip apart in transit! I will continue to order from this company.

June 1, 2016
Unprompted review
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Rated 5 out of 5 stars

Just as described, just as expected!

The pet feeding-control dish was of high quality, was well-packaged and arrived fairly promptly. The features are just as described and our cats had no problem figuring out how to use it. I would recommend that users place a rubber disc under the dish to prevent it from sliding around - using a soft rubber jar opener worked just fine. Thank you, Primepet!

May 31, 2016
Unprompted review
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Rated 5 out of 5 stars

Found what I was looking for!

My dog has a well loved toy that needs replacing. She consistently chooses this toy over other similar toys, and I decided to get her a new one. I was dismayed to find that the place I originally ordered from no longer had it, and quickly discovered that a lot of others also no longer had it in stock. I was so happy to find exactly what I was searching for at Prime Pet Supply and it came quickly as well. I really appreciate their selection and service.

November 18, 2015
Unprompted review
Rated 5 out of 5 stars

OxyDoc for ringworm on kitties

This has been my first experience with OxyDoc and I'll have to admit, it's easier to use than Monistat or Lotrimin, both creams which I have used in the past. And it's far less expensive. As far as I can tell (I've only been using it for two weeks), it is definitely effective. I will definitely use it again as needed.

By the way, it comes in a concentrated form. So it can be mixed and taken internally as well as prepared for external use.

November 2, 2015
Unprompted review
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Rated 5 out of 5 stars

No problem

I have ordered 3 times now and have had excellent service. As long as the price continues to be fair I will continue ordering through Prime Pet.

October 23, 2015
Unprompted review
Rated 1 out of 5 stars

Worst online store we have ever dealt with

On July 9 we ordered 2 ezydog floatation vest. On July 14 they we received tracking info. On July 18 the package arrived. This is where our problems begin first only one of the two vests came and the one that did come was the wrong size even though the packing slip had the right size on it. So we called and kept getting a voicemail box that was always full so I sent an email and they said someone would get a hold of us in 24 hrs no one ever did. Finally after a couple days of calling we got a hold of Misty and she would look into the matter. No emails or calls for a few days so we called back more voicemails. After repeated attempts my wife got a hold of Misty again and she said she would get a mail slip ready so we could return the one that was the wrong size. No email no shipping label still haven't received our other vest and they charged for both. More phone calls more full voicemails and pretty sure today she hung up on my wife once she realized who it was. We have been extremely patient with her but still no resolution. Feeling like we got robbed and we can't get a hold of anyone to do anything about it. Never order from this sight if your order is wrong you lost out!!!!!

August 6, 2015
Unprompted review
Rated 1 out of 5 stars

Cannot trust the business; disorganized.

I ordered cat food from this business online. When I had not gotten an email for shipping info or delivery date after one week, I called them. The customer service person I spoke with said that they were currently out of stock of the particular food and was not able to give me a date when it would be back in stock. She gave me an option to get a refund, which I took since I had no idea when I'd be able to get the food. She told me the refund could take up to 48 hrs to post. Fast forward one week there was no refund posted so I emailed them that I would be disputing the charge. Then today I get an email stating that the food has been shipped today. I called the co. and spoke with the same lady who said that they made a mistake and just went ahead and sent the order, stating "Is that OK?". Meanwhile I've already stocked up on food and have double the amt now. I asked for a manager but he is on vacation. So far the tracking number "cannot be found" on Fed Ex page. The lady was not able to give me a delivery date either. If the tracking number does not work tomorrow I'm disputing the charge. I wish I had just bought the food from a business I had trusted in the first place.

July 28, 2015
Unprompted review
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Rated 5 out of 5 stars

Toby litter

I am very pleased with Prime Pet supply. The order came on time and was exactly what I ordered. I will use them in the future and will recommend them to my friends

May 27, 2015
Unprompted review
Rated 5 out of 5 stars

Just what I wanted

Just what I wanted and the price was in line. Delivery was prompt.
I will use Prime Pet again!

May 26, 2015
Unprompted review
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Rated 5 out of 5 stars

Great experience...

Website was easy to navigate; cheapest prices I have seen for the Kongs I purchased; and fast shipping. Would use Prime Pet Supply again in a heartbeat.

April 24, 2015
Unprompted review

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