Primepet Reviews 

223
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Not only did Primepet send me an incorrect order, they ignored my phone calls asking for assistance. They NEVER returned my calls, but instead issued me a refund. All I wanted was the rest of my ord... See more

Rated 1 out of 5 stars

A full week after I ordered ONE Sherpa carrier for my cat, 18" X 11" X 11", from Primepet, I received TWO much smaller carriers which are no good to me. I managed to find a telephone number for Prim... See more

Rated 5 out of 5 stars

When you share your home life with pets, its hits you how comprised their lives have been as much as ours by low quality food manufacturing. With Prime Pet, there is a great range of healthy (or dare... See more

Company details

  1. Animals & Pets

Information provided by various external sources

We stock only the best and most natural pet foods, treats and supplies available on the market. The products we carry are manufactured to the same high standards as the foods that we, as healthy pet owners, eat.


Contact info

1.8

Poor

TrustScore 2 out of 5

223 reviews

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1.8

All reviews

(223)

1 review in the last 12 months

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Rated 5 out of 5 stars

1lb bags of Firm Up! Fast delivery!

Prime Pet Supply has the 1lb bags of Diggin Your Dog's Firm Up which I cant find anywhere but at Diggin Your Dog's website - and it is cheaper too!
Fast delivery. ordered Monday and received Friday!

November 21, 2013
Unprompted review
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Rated 2 out of 5 stars

the return policy is absurd and customer service substandard intelect

the "one hair" policy is the reason im not even going to try to EXCHANGE my 140.00 dog coat. theres no way you wont find one single hair on the outfit. i sat here inspecting it at first seeing nothing but a perfect coat that i just took out of the package, laid it NEXT TO my dog (no need to try it on) as it was clear the coat was way too big and we will need a smaller size, but when i was wrapping it up, i found a hair. i removed it then took it out of the bag again to re inspect and sure enuff ANOTHER HAIR. even tho i feel it is now void of "every hair", im SURE when it gets there, a single hair will likely be found.
and the customer service agent "[name]" doesnt have even the most basic of computer skills not able to send a simple link to print a return agreement and sign it to send it back, she tried 2 or 3 times. i think im going to avoid this whole mess (which is probably what they want you to do) cuz i dont have the time to jump thru the hoops.

November 13, 2013
Unprompted review
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Reply from Primepet

Customer received full refund for this order. Order total was $72.90 not $140 as she mentioned above. We believe it was just a typo.

Rated 5 out of 5 stars

Excellent customer service and follow-up

I recently placed an online order for a special variety of canned cat food with Prime Pet Supply. After my order was placed the company discovered that the large cans I ordered were actually out of stock and a Prime Pets representative called me to let me know. He offered to substitute cases of small cans of the same food (usually about $10 more per case) equivalent to the amount I had ordered at no additional charge. This offer showed excellent customer service and as always Prime Pets has very fast shipping. Thank you!

November 5, 2013
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Rated 5 out of 5 stars

Great site for pet supplies

I had never used Prime Pet Supply before this order. I was looking for a particular dog treat and found their site. The site is well-organized, easy to navigate and their prices and shipping are reasonable. My order arrived VERY quickly and in great shape. I will place another order soon and will recommend this site to all of my pet-parent friends !! Thank you Prime Pet Supply! My little doggies are very happy with their treats !

November 4, 2013
Unprompted review
Rated 5 out of 5 stars

Awesome!

Everything was great from price to delivery time, packaging to customer service. Signed up autoship and no need to worry about my dog's food!

October 28, 2013
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Rated 5 out of 5 stars

A Great Reason to ReOrder

This was the first time I've used Prime Pet Supply. It is certainly not going to be the last. My animals are my little family and quality products at affordable prices are my #1 concern. Prime Pet delivered on all those aspects and more. Website was easy to use; no time consuming searches and had a large variety of products. I was able to track my order and it was delivered quickly without paying "extra" for expedited service. That is something I truly appreciate. Getting a great price on a product is one thing, but then being gouged to ship it to me is a deal breaker--so kudos to Prime Pet for that as well. Great "first time" experience. I look forward to setting up auto shipments and taking advantage of the deals you offer again in the very near future. Both my pets and I thank you for being a local business with integrity. The united States needs more businesses like Prime Pet Supply. It is my pleasure to shop with such a company! "See" you again soon.

October 17, 2013
Unprompted review
Rated 5 out of 5 stars

Good Service

The product arrived on time, and it was in excellent shape would definitely order from them again.

October 12, 2013
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Rated 5 out of 5 stars

prime pet rocks

My little boston loves her new bed! And the product was delivered quickly. Very happy.

October 11, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic pricing and fast shipping

I ordered the dig treats from you and they arrived quickly. I noticed that they came in the smaller size than what was listed so I called on a Saturday. Someone called me back that day to say they would send more. I realized that it was a typo and said it was ok but they sent me 3 more anyway. What customer service I have received from you. Fantastic. Thank you!!

October 5, 2013
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Rated 5 out of 5 stars

finally an affordable and convenient way to get my pup's food

When my German Shepherd seemed to have issues with every food I had heard of someone recommended great life but the closest retail store was way too expensive for me I turned to the internet and found prime pet supply. Not only is it cheaper but when I buy the wet food equivalent I get free shipping! Wonderful.

October 3, 2013
Unprompted review

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