Primepet Reviews 

223
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Not only did Primepet send me an incorrect order, they ignored my phone calls asking for assistance. They NEVER returned my calls, but instead issued me a refund. All I wanted was the rest of my ord... See more

Rated 1 out of 5 stars

A full week after I ordered ONE Sherpa carrier for my cat, 18" X 11" X 11", from Primepet, I received TWO much smaller carriers which are no good to me. I managed to find a telephone number for Prim... See more

Rated 5 out of 5 stars

When you share your home life with pets, its hits you how comprised their lives have been as much as ours by low quality food manufacturing. With Prime Pet, there is a great range of healthy (or dare... See more

Company details

  1. Animals & Pets

Information provided by various external sources

We stock only the best and most natural pet foods, treats and supplies available on the market. The products we carry are manufactured to the same high standards as the foods that we, as healthy pet owners, eat.


Contact info

1.8

Poor

TrustScore 2 out of 5

223 reviews

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1-star

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1.8

All reviews

(223)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great prices and excellent customer service

The pet carrier I ordered was shipped and delivered quickly, and for a great price. However, the item sent was not the color I ordered. I contacted customer service by e-mail, and got an immediate apologetic response stating that the correct item would be shipped to me immediately. I was provided with a prepaid shipping label to return the incorrect carrier. The correct replacement carrier was shipped and delivered quickly. Overall, Prime Pet Supply was great to deal with and I would not hesitate to purchase from them again. Outstanding customer service to correct their mistake.

February 4, 2014
Unprompted review
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Rated 5 out of 5 stars

Great product

I was looking for an organic treat for my dog and what I bought he just loves. Time to order more

February 3, 2014
Unprompted review
Rated 5 out of 5 stars

Perfect poop plucker!

The bags arrived just as described - smelling LOVELY, had handles and are big enough to hold the expensive dog food you give to your 60# dog, in order to keep her healthy, when said dog food decides it is EXIT DAY!
Love the bags!!!

January 30, 2014
Unprompted review
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Rated 5 out of 5 stars

Great product

I was very exceed to see the results. The only thing I wish was on their was his age. the report was also very cute the way they presented his grandparents, parents, etc...

January 24, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Interactions... Every time.

I recently began purchasing my pet food online and sought a seller who was reliable, prompt, and affordable. Prime Pet Supply delivers its products with consistency and care. I've ordered from other online retailers whose packaging lacked durability, and my bags arrived in what looked like a cardboard sleeve. Now, I'm purchase with assurance that my order will be delivered in a timely fashion and without fear of damage. I've never had the need to contact customer service, but don't fear the quality of service I will receive if I ever do need to.

January 23, 2014
Unprompted review
Rated 5 out of 5 stars

Great Products. Speedy Service.

I had been searching for my dog's favorite toy and Prime Pet Supply was the only online shop that had it in stock--among other toys of the same brand. I ordered several along with some natural treats and the shipment came as promised. Great online pet store. I will buy from here again.

January 23, 2014
Unprompted review
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Rated 5 out of 5 stars

Quick service

My order was shipped promptly and received quickly. The product was $10 less than other suppliers were asking. I would highly recommend PrimePet Supply.

January 16, 2014
Unprompted review
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