Prime Prometics Reviews 3,106

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,989 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their high quality and effectiveness. Many praise the color-changing foundation for its natural look and ability to match skin tones, while the mascara is frequently noted for making lashes appear longer and fuller without clumping or smudging. People also appreciate the ease of use and the suitability of the makeup for mature skin. However, some customers experienced issues with their orders, including items being lost or incorrect products being sent. A few reviewers also expressed dissatisfaction with customer service, citing unresponsiveness regarding returns or exchanges. Additionally, some found certain products, like the eyeliner, to run out quickly or the mascara to be dry or not provide the expected color.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their effectiveness and suitability... See more

Quality

People report positive experiences with quality, especially regarding makeup products. Many customers praise... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of ordering, prompt arrival of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of application... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent and phenomenal... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The color matching liquid makeup works well. It does take a few uses to get right amount of coverage you’d prefer. The mascara is also good but does not elongate my short lashes as much as I’d like... See more

Rated 4 out of 5 stars

The air brushed skin primer is excellent! The color changing foundation is fantastic! The concealer pencil was awful--will never waste money on it again.

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Replied to 7% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Doesn’t transfer to my eyelids yay!

As I have got older my eye lids have become more like hoods, all the mascaras I have tried have always left a transfer of black on my eyelids. I tried having my lashes professionally curled in the hope that I wouldn’t need mascara at all, but you couldn’t see them for my eyelids I was so disappointed. Then I found Prime Prometics at first I thought it a little expensive, especially if it turned out to be the same as the others, but I have to say I was very surprised. My lashes look long and with no clumping and no transfer to my eyelids I am extremely happy and this is the only mascara I will use from now on. It is so easy to use, removes easily and if I forget and rub my eye I don’t end up with panda eyes. Seriously try it you won’t be disappointed.

April 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Prime Color Changing Makeup

I started using the Prime color changing makeup for mature skin about 1-2 months ago. I absolutely love it!! It gives me a beautiful color, but best of all, it leaves my skin soft with a glow that last all day. I will never go back to the old type makeup that left my skin dry and my wrinkles full of product. I have told so many of my friends about it, and now they also use and love it. I also use the mascara.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I gave up on mascara until I tried Priime

I didn’t wear mascara for 2years due to thin lashes. I ordered Prime and can’t believe the difference! It gave me fuller thicker lashes, and I’m obsessed with how great it looks I am more confident and I will not go out without makeup on! I also purchased eyeliner too. I love the different colors. I purchased mulberry mascara and brown eyeliner. I have green eyes so I bought the emerald mascara and the emerald eyeliner. I want to thank you for making me smile and look great again. The customer service is amazing! I am a customer for life now thanks to your customer service team.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order from them on April…

I placed an order from them on April 22nd. Received a conformation email on April 23 stating my order was shipped. APRIL 29TH IT IS STILL WAITING PICK UP, MEANING IT NEVER SHIPPED. I HAVE REQUESTED A REFUND AND TO CANCEL THE ORDER. I KEEP GEETING AUTOMATED RESPONSES. PRODUCTS ARE GOOD, BUT COMMUNICATION SND SHIPPING IS HORRIBLE. I AM NOT SURE I WOULD PURCHASE FROM THEM SGAIN.

April 29, 2026
Unprompted review
Rated 3 out of 5 stars

Mulberry mascara and eyeliner

I purchased the Mulberry mascara and eyeliner. The mascara seemed quite dry. I ordered another tube and it was “lost in the mail.” A replacement was sent which I appreciated. The eyeliner pencil ran out so quickly though—- didn’t even last through a tube of mascara. Very disappointing for the price paid. I’ve never had eyeliner run out so quickly.

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Prime Prometics tinted eyebrow gel- Ash Brown

I've had sparse brows for years and have tried many products with varying degrees of success. I decided to try Prime Prometics tinted eyebrow gel and am very happy with how easy it is to apply. The Ash Brown colour is perfect for me and gives me fuller, natural brows that don't look 'drawn on'. I'm very happy with it and will continue to use it.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

lash serum

I was dubious about the results of the lash serum but decided to give it a go. I had thin lashes, and a problem with lash full out before trying these products. Over the past few months,I have been happy to see my lashes actually appearing longer and more of them. In addition there was less lash loss. In conjunction with the mascara, which also makes my lashes appear longer, I feel more confident and youthful looking. This is only mascara I will now use. Delivery is prompt, despite coming from overseas.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Hesitantly ordered the mascara

Hesitantly ordered the mascara, having used different mascaras before, with all the promises that came with them. Well, color me surprised, when I used the Prime mascara for the first time. I tried it on before going to a volleyball game, and the gal sitting next to me ask if I’d had my lashes done. I showed her the tube of Prime, and she immediately ask where to get it. Since then, my daughter and another friend, have ordered it. I knew that I saw a difference, but wan’t sure that anyone else could. I’m loving it for its coverage, ease of use, and the beautiful definition it gives. Outstanding product!!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Products actually do what they say

Products actually do what they say. My old eye liner used to smudge with my aging eyes…. Now my make up stays put and even my daughter commented on how good it was without knowing I’d switched brands

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Flawless finish a true game changer

Great products, always do what they promise to do. The new airbrush primer is a true game changer. You only need a small amount and it leaves your skin looking like satin, flawless. You'll need less foundation or use alone and my make up looked like I just applied it when I put it on at 6am, taught all day, did an hour of boxing, went out to dinner with family and at 9pm still looked terrific.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Good coverage and blends easily with my hair colour

I had purchased the instant coverage hairline powder in the shade Brunette.
I am pleased with the way the product works. It offers decent coverage and doesn't alter the way the hair feels when you have the product in it.
The shade while not an exact match to my hair blended well.
It does not make the hair feel sticky or crunchy.
I did have this happen with other products I have tried.
The colour does transfer onto your hands when you touch your hair. So beautiful careful and wash your hands after you touch the parts you applied the colour to.
I have managed to extend colouring my roots for two weeks so far.
I would recommend this product.
It was simple to place my order and it arrived in a few days.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Scam or not??

I have seen and read many posts about color changing foundations being scams and I do think it seems impossible that they adapt to all skin tones however I must fall in that color that is perfect for matching as I can find no fault with the way this makes my skin look.
I will know better when my face gets darker over the summer.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Primelash is great

I started using Prime lash mascara about a year ago. As I have aged my lashes seemed stubby. And rather than lengthening, other mascaras were clumpy. I use an eyelash curler & other mascaras straightened my lashes. I love that Primelash lengths & fills out my lashes without being clumpy. It doesn’t flake but is easy to remove without breaking my lashes. I placed my last order before the smoky color came out. Disappointing 🥹

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Dependable quality

I've tried a number of Prime Prometics products including the eyebrow gel tint, mascara, eyebrow and eyelash serums, and cc cream to name a few, and they have definitely delivered with regard to quality! My only (small) complaint is that the shipping is a bit slow, and the prices are on the higher side, but there are bundled sets and occasional sales which make it more affordable.

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Longest lashes ever!

The lash serum and mascara are incredible! I am 57 and my lashes have never been thicker, longer or darker! People think I have falsies! All orders arrive quickly also.

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

Best I’ve tried

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing it is also a learning process. I find picking it off after wetting my eyes works best, but it is work. I still recommend this, however, best for aging aging eyes over other used products! Will buy more.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

I've tried a few of these products and…

I've tried a few of these products and I love the primer and the base make up. The primer makes my face feel so smooth and the base really covers my dark spots which is exactly what I had been looking for. It is not heavy nor does it cake up. Great products!

April 24, 2026
Unprompted review

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