Prime Prometics Reviews 3,107

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,989 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their high quality and effectiveness. Many praise the color-changing foundation for its natural look and ability to match skin tones, while the mascara is frequently noted for making lashes appear longer and fuller without clumping or smudging. People also appreciate the ease of use and the suitability of the makeup for mature skin. However, some customers experienced issues with their orders, including items being lost or incorrect products being sent. A few reviewers also expressed dissatisfaction with customer service, citing unresponsiveness regarding returns or exchanges. Additionally, some found certain products, like the eyeliner, to run out quickly or the mascara to be dry or not provide the expected color.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their effectiveness and suitability... See more

Quality

People report positive experiences with quality, especially regarding makeup products. Many customers praise... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of ordering, prompt arrival of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of application... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent and phenomenal... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The color matching liquid makeup works well. It does take a few uses to get right amount of coverage you’d prefer. The mascara is also good but does not elongate my short lashes as much as I’d like... See more

Rated 4 out of 5 stars

The air brushed skin primer is excellent! The color changing foundation is fantastic! The concealer pencil was awful--will never waste money on it again.

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Replied to 7% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I've tried a few of these products and…

I've tried a few of these products and I love the primer and the base make up. The primer makes my face feel so smooth and the base really covers my dark spots which is exactly what I had been looking for. It is not heavy nor does it cake up. Great products!

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Just Prime Perfect!

The first products I tried were the mascara and liner in black. I had tried other national brands purported to be made for mature women but was not satisfied as I was left looking like the aging prostitute from "1984". I just love that the mascara made my lashes a "mile long" and I could smudge the liner to give the line a softer look. Of course, I had to try other colours and the eye shadows, too. As I really need foundation because my skin is white (as in void of all colour) I tried your colour-changing foundation to match my black-eyed albino colouring. Loved the look so much I tried the colour stick to give my cheeks a delicate tint. I also tried the ash brown brow pencil which is a perfect colour match for my almost non-existent brows (they fell out due to malnutrition) with a touch of your brow gel to get a nice frame for my eyes. I love your lip gloss but really wish you sold your lip oil in Canada. Lip stick makes me look like a vampire! I love your skin care: the face wash, Miracle Cream and eye cream. I just tried your new Primer and fell totally in love with it, too.

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

Love these products

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on which payment I use and then another payment for shipping. Have to stay in my budget!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Repeat customer for roughly one year.Almost 80 years young and live these products. Foundation gives me a “youthful “ glow if you can believe that..love it! Eyeliner is easy to apply with my old eyes,doesn’t run in the creases,smudge or smear. Mascara is easy to apply, great applicator, picks up fine lashes.Brighteners are a delight, again ready application, Removal is simple with pad and remover water, then rinse with warm tap water.Customer service is phenomenal, fast , courteous, competent. Overall has been a delightful experience using this product.

April 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous makeup. Awesome primer.

I absolutely love prime prometics and have bought many fabulous items. I recently bought the primer and I am thrilled with it. It makes my makeup look fantastic.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. Love the mascara, eyebrow pencil and face makeup. Fast delivery. Highly recommend

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Mascara

Yes, I love my burgundy mascara! It stays on and makes my lashes look longer!! I would like some black!!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Love these products!

This is the best mascara I have used in a very long time. I also love the color changing foundation. It is exactly what mature skin needs. I mix it with my favorite moisturizer and it goes on flawlessly!

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolute love my Prime Prometics…

Absolute love my Prime Prometics products and that I’ve started using. Before using the PrimeLash Mascara none that I used before helped with my straight lashes. I always had to curl them and at times curl was not quite right. No longer a problem, my lashes now curl with a natural curl and look great! The PrimeEye Glide liners are great too. Great pigment that glides on easily and stays put, unlike other that fade all too quickly. Lastly, I need to mention the fabulous customer service that is there to makes things right when needed.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Prime products are absolutely amazing

Prime products are absolutely outstanding. I have always struggled with mascara running all over my face and prime mascara absolutely stays put. I am in love with the color changing foundation it looks so natural it's my new go to daily product. The customer service is amazing! Hands down a fantastic experience start to finish. I am hooked!

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible, horrible company

Even though I canceled, they decided to still charge me for an order, and it screwed me up financially so badly that my mortgage check bounced. The email address that was given to write to them comes back as undeliverable, and they have no phone number where you can actually reach out and talk to a person. They don’t even have an address that I know of, and I’m trying to file a complaint with the BBB their mascara by the way, pretty much sucks, especially for the price. I hate them and I suggest no one else do business with them.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things!!!

I can’t say enough good things about Prime Prometics. I was looking to change up my makeup routine about a year ago when I noticed my products were no longer cutting it. Saw an ad for their mascara and color changing foundation on Pinterest. Took a chance and ordered and boy am I glad I did. Ordering was easy and products came fairly quickly. I’ve been nothing but pleased! Everything is as promised. Love the mascara and foundation. Have tried the eyeshadow and lip color and love it all!

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

My new go-to!

I really enjoy Prime Prometics cosmetics. Go on smoothly with nice coverage. Quick delivery. Prime Prometics is now my go to!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer seevice

I love the eyeliners. So easy to use. I also use the mascaras in different colors. But important to me is a company who values its customers. I have recently used customer service and the experience was excellent. I got a quick response and solution. I will continue to order from this company.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

While I was not happy with how Primelash mascara worked for me (too messy and didn’t separate my lashes as per ads) I am very impressed with their customer service. Very quick response time and my money was returned immediately.

April 26, 2026
Unprompted review
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Rated 5 out of 5 stars

I NEVER write reviews!!!

I NEVER write reviews. But—just purchased the color changing foundation —prior to my vacation in Aruba. I was skeptical—but—after using it for a few days—I absolutely love it!! The foundation matched my skin perfectly—despite the tan levels in my face. Amazing! I will definitely purchase more!

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I had been looking for a mascara for someone over 50 that worked well with thinning lashes. I ordered the bundle with mascara and primer and have been truly impressed with both. The primer has given my lashes fullness and additional length that I've never had. I just reordered another bundle of primer and mascara but I won't need the primer for a while, as my lashes have gotten so long that I don't use it every day. Love the colors of the mascara too.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love all of the Prime…

I absolutely love all of the Prime Prometic products that I’ve been using for the past several years. I use the mascara, eyeliner, eyeshadow pencils and concealer. I have had many compliments on my makeup and always refer people to this product line.

April 26, 2026
Unprompted review

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