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See what reviewers are saying

Rated 5 out of 5 stars

I've ordered several batches of business cards from Primoprint over the years, with fantastic results. Every person I've ever handed a card to is impressed and most have something nice to say about th... See more

Company replied

Rated 3 out of 5 stars

Switched over from VistaPrint recently as I was having ongoing quality issues with our business cards. We're ordering a couple thousands business cards per month. Pricing was competitive, they seeme... See more

Rated 5 out of 5 stars

The process of getting our trading cards done through you is an easy as well as enjoyable process. The site nav is accessible and not confusing. The process of uploading artwork and reviewing the artw... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the assistance I received from Matthew in making sure my trading cards turned out perfectly. He was incredibly patient, even when we exchanged multiple emails where he ha... See more

Company replied

Company details

  1. Prints and Signs Store
  2. Art Supply Store
  3. Business to Business Service
  4. Custom Label Printer
  5. Graphic Designer

Written by the company

We specialize in print, design, technology, and outstanding US-based customer service. Primoprint was founded with one goal, to make the print-buying experience better. We strive to simplify the ordering process for our customers, improve the production workflow, and provide our team with the tools they need to ensure customer satisfaction.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Biz cards shipped on time, look great! Thanks!

Our most recent business card order went great! Received the cards on time and they looked very nice. We appreciate the many options to get creative with the finishes, and are glad to know we can count on PrimoPrint. Thanks again!

September 14, 2023
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Reply from Primoprint

Thank you for your kind review! We are happy you know you can count on us to deliver an excellent finished product!

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Rated 5 out of 5 stars

Very Professional

Thank you for being prompt about 2nd order! Michael was wonderful to deal with!

September 2, 2023
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Reply from Primoprint

Thank you for sharing your feedback! Michael is new to our Design team, and we are thrilled to hear you had a positive experience working with him!

Rated 5 out of 5 stars

Smooth process. Great results.

Easy upload process. Excellent customer service through instant chat. Quality product. Looks great. My clients are very happy.

September 1, 2023
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Reply from Primoprint

Thank you for your review and rating!

Rated 5 out of 5 stars

High quality for a great price!

Love our spot UV on velvet cards. We were looking for something inexpensive and high quality for our small business and PrimoPrint didn't disappoint!

August 31, 2023
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Reply from Primoprint

Spot UV on Velvet is a staff favorite! We are happy to hear you were pleased with your card!

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Rated 5 out of 5 stars

Speedy Service, Satisfied Customer

The print job was completed and shipped quickly without any issues or delays. I wish the postcards were wrapped rather than being loose in the box, but there was some filler paper that helped to prevent any significant damage. There were just a few minor bends on corners.

August 23, 2023
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Reply from Primoprint

Thank you for your feedback! We will remind our shipping team to use the filler appropriately to avoid product shifting during shipping

Rated 3 out of 5 stars

Too dark

Have ordered these in the pas and they were good. This time the colors were way too dark. Not sure I would order again.

August 21, 2023
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Reply from Primoprint

We are sorry you were unhappy with the cards you received. Our Quality Assurance Team can assist you whenever you receive a print job with concerns. We have created a QA ticket on your behalf, and a member of our QA team will be in touch via email to start the Quality Assurance review with you.

Rated 5 out of 5 stars

Simple and Satisfying

The print process was simple and any communication with the company to provide updates and assess issues were handled quickly and correctly.

August 17, 2023
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Reply from Primoprint

Thank you for your review! We appreciate the time you took to leave us a review.

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Rated 5 out of 5 stars

jenny - the cust serv top notch.

the customer service top notch.. jenny was great!! cards very cool, getting a lot of good feedback thanks

July 28, 2023
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Reply from Primoprint

Jenny is great! We are happy to hear about your experience working with her.

Rated 1 out of 5 stars

Awful. Unprofessional.

Awful. They made me upload the card 60 times and it still printed like crap because there is a ghost image of someone else’s business card. 175$ for business cards I cannot use.

July 24, 2023
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Reply from Primoprint

We appreciate your feedback!

Rated 5 out of 5 stars

Great user interface

Great user interface. Easy upload and ordering. Great quality. Ships quickly.

July 24, 2023
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Reply from Primoprint

We appreciate your feedback and review! We look forward to working with you again soon.

Rated 5 out of 5 stars

Home run experience

Customer service was excellent. My first print was not correct and had an issue when it was delivered. I put in a quality control ticket right away, and they responded quickly and professionally. Needing a reprint left me in a time crunch, but they were able to get me my product reprinted and shipped with time to spare! They fixed the issue, the job looked fantastic and my client was over the moon! Will absolutely be using this company again.

July 20, 2023
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Reply from Primoprint

Thank you for allowing us to correct the issues with your order. We appreciate your patience and look forward to working with you again soon!

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Rated 5 out of 5 stars

Great Service!

For not having an order for several years, the staff went above and beyond to make sure the colors and fonts were as close as possible to the originals that were requested. We are very happy with the products and will be ordering from again.
Thank you for you great and fast service.

July 7, 2023
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Reply from Primoprint

Thank you for choosing to work with us!

Rated 5 out of 5 stars

My go-to for custom business cards!

Always great products and service. I order a lot of business cards and the products and service that Primo Print provides have been wonderful. They're my go-to for all of my custom business card orders.

July 7, 2023
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Reply from Primoprint

Thank you for making us your "go-to" for all your custom print needs! We appreciate your business and look forward to working with you on future projects.

Rated 5 out of 5 stars

I was amazed how fast my order arrived

I was amazed how fast my order arrived. The whole process was seamless. I didn’t know if this was the card company that was used before. The staff led me all the way through to ensure that my product was perfect. Thanks so very much.

June 30, 2023
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Reply from Primoprint

Chris, thank you for sharing your experience working with us! We appreciate your review.

Rated 3 out of 5 stars

Good, but could have been better QA.

I like that you're privately owned. The color consistency is excellent. But the experience left a little to be desired.

1. I asked that it not be coated. But it was - not sure why.

2. The cut was very much off-center vertically. While the design could have done more to anticipate...I still am surprised it passed inspection.

June 30, 2023
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Reply from Primoprint

Thank you for your feedback. Our dedicated Quality Assurance Team is available to assist when orders arrive with concerns. We have created a QA ticket, and our QA manager will be reaching out via email to learn more about your business cards.

We look forward to working with you to resolve your concerns.

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Rated 5 out of 5 stars

Best Quality and Service!!!

Great product!! Looks better than I expected. Turn around time was as promised. Top Notch Company. I will definitely use this company again.

June 22, 2023
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Reply from Primoprint

Thank you! We appreciate your support and look forward to working with you again soon.

Rated 5 out of 5 stars

Reprinted and shipped quickly

The first product didn’t print well. The colors didn’t match and they were the same color code. Customers service was great, reprinted and shipped quickly. The new one matches perfectly! It was refreshing to have good customer service!

June 21, 2023
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Reply from Primoprint

Thank you for your support and for allowing our QA Team to fix the issues with your initial order. Our dedicated Quality Assurance Team is available if another issue ever arises. We look forward to working with you again soon.

Rated 5 out of 5 stars

Primoprint was wonderful to work with

Primoprint was wonderful to work with. They helped me upload my design and guided me through the process. They went above and beyond to make sure the cards printed perfectly. Shipping was fast!

June 20, 2023
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Reply from Primoprint

Thank you for sharing your experience with our team! Our Customer Service Team is here to assist every step of the process.

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