primshortstays.com Reviews 84

Used Prim Short Stays to manage our serviced accommodation for a few months and barely made any money. Constantly charging fees and maintenance (baring in mind it was a newly renovated property and everything was brand new). Internet was intermittent for a few hours during a guest stay and they charged us £125 for it! How are we supposed to control when virgin have service issues.
Don't waste your time using this company if you want to make any money. Either do it yourself or just let it out as normal - you'll make more money

Stayed at Prim Short Stays apartment in the Lake District for 4 nights at a cost of £568 we had no hot water in the mornings for showers. We only wanted to book the apartment to stay for sleep and showers as we were at my daughters house for Christmas. We spent the 4 days messaging and phoning them Appauling service they never fixed the hot water despite them knowing there was a problem and offered us a measley £40 back after umpteen complaints. Dont stay at these apartments if you want a hot shower in the morning.

IF I COULD GIVE A LOWER MARK THAN 1 STAR, I WOULD.
Working with this company has, by far been the worst managing agent that I have ever worked with. Before I signed the contract they were very attentive and promised excellent service, much like what it says on their web site. My experience has been horrendous and certainly has not been ‘hassle free’. After I signed the contract all of that changed.
Communication - DISGRACEFUL
When my life fell apart, and I got sick and I had bills and mortgages mounting up, as the income I was receiving was not covering my bills. I called the managing director to discuss this. The assigned assistant could do nothing. So…
- I called the managing director multiple times, he did not answer
- I emailed and was repeatedly told that he is busy and I must put my concerns in an email.
- I then sent an email begging his staff to ask him to take 10-20 minutes out of his day to have a conversation. I was again told to send an email. All while the managing director was posting on Facebook, including a picture of himself relaxing with his cat. He was able to answer people on Facebook but not able to call me despite the fact that my emails were headed ‘Urgent Communication’. I had already informed staff that I was seriously ill.
In month 1 their charges took 100% of the income and they overcharged me £100.
The company director now has amnesia and says that they did not over charge me, but the emails clearly show the overcharge and correction.
When I was finally able to write an email, I was met with cold callous indifference to my change in circumstances and the fact that I could not pay a lot of my bills.
When I requested my old locks, it took months of sending multiple emails to finally get the items back.
My experience with this company has been anything but ‘HASSEL FREE’, as they state.
I could write more but I think you get the gist.
BASED ON MY EXPERIENCE, I WOULD ABSOLUTELY NOT RECOMMEND THIS COMPANY. In 20 years of being a landlord, I have never had a managing agent treat me the way this company has.
When I've got a bit more energy, I'll add in the rest of this horrendous saga.