Principal Insurance Reviews 

This morning I spoke to one of call center staff her name was queeni, This staff member was amazing, in fact more than amazing, she was so polite, understanding, credit to the company, queeni went above and beyond, it's a shame that there are more companies out there with the same customer care that queeni showed today would def give 10 stars if it was possible

Customer service is terrible i have sent out two emails in the last five days and no response, i tried ringing but on both occasions had to hang up after 45 minutes. I have had a policy accepted but have no insurance certificate. They may provide cheap insurance cover but customer service is non existent buyer beware!

As multiple others have said, absolutely impossible to get through on the phone despite multiple attempts to cancel the 'automatic renewal' that they have put on my account. I have sent an email to them confirming I wish to cancel the automatic renewal but can't imagine I will get a response. I will speak to the bank about blocking payment. Total scam.

Abysmal service. I hung on the phone for 3/4 hour this morning and again this afternoon. I have auto renewal on one of my bikes which I have sold. If I don't speak to them they will automatically renew 7 days prior to renewal date. Don't use this company. They don't answer the phone

Very helpful in the way they delt with my insurance

Scammers I cancel insurance same day what i bought, they charge cancellation fees and dont sent me back my deposits For me its 1 star service stay away

Wouldn’t recommend to anyone. I was on an hour before finally being able to speak to someone about cancelling my policy.

The best part is when I cancelled my policy after being insured since November there wasn't any refund as they added cancellation charges and broker fees wiping out the £200+ I should have received.

Don’t always go with the cheaper option for insurance.

Terrible experience with this insurance company.
After 15+ of trading with insurance company's this one has got to be the worst so far. AVOID!
Great price to begin with but as soon as you want to amend your policy they give you a ridiculous price. After paying in full for the insurance to begin with i needed to take the deal.
Then! I had been send a auto renewal which did not renew leaving my vehicle uninsured!
After being on hold for 40+mins i got put through to a rude employee that told me i have been contacted multiple times (yet he had no record) as i told him i always answer my phone he also said they have tried to email multiple times (yet i had no emails from them)
Even if in future this insurance company is the cheapest i will avoid and pay more just out of "PRINCIPAL"

Zero stars for zero performance.
Absolutely pathetic. Called them today to talk about new insurance. A guy picked up call after 7 minutes. took some details and transfered to some other dept. for next 40 minutes i could only listen to piano. Seriously? You lot think people are dumb and free all day? Dont get into their trap. They are absolutely horrible. I can see where this would go after purchasing insurance. horrible company, ludicrous service. A BIG FAT NO.

Have received auto renewal confirmation when this was not required and have spent 90 minutes on hold 3 times at 30 minutes plus and then automated line hangs up no way to contact and cancel renewal

Have been trying to phone everyday for 2 weeks to cancel my insurance and on hold for more than 1 hour each day, I get so depressed listening to a message "we are experiencing high call volumes and estimated wait time is more than 10mins" cant even cancel by email, shockingly poor!!

Very difficult to get any response from either calling or emailing, I called customer service again no joy, tried both to stop auto renewal, I did get an acknowledgement of my email 5 days before the payment was due, the payment was still taken.
So I then had to call the no customer service again, eventually;;y someone answered, I explained what had happened after speaking with a moderately helpful rep, although I think he may have been off the day they were on customer service training, I would not use these again as stopping auto renewal has been difficult.
I wonder what it would have been like with a claim?

Insured zzr1400 with principal insurance via online , easy to arrange ,pay and send info as required. Great service start to finish, recommended.
Price great also ,

Everything is great. But the phonelime wait time is beyond bareable. 20 mins plus every time before u even speak to somone.
They dont respond to any emails either.

Great price for the cover. Only rayes 4 stars and not 5 as I find their online portal/website difficult to navigate, and I am fairly tech savvy. Sending a pdf on an email is no help as the link within can't be click as it was not an embedded link. Little things like that make it difficult to send required documents.

I needed to change something on my policy, I rang three times, holding on for up to an hour each time, emailed four times and received no response. Absolutely rubbish, hope I'm still covered ...it's not my fault nobody is there to answer calls or emails

Appalling customer service, nobody answers telephone and no virtual assistant available. Needed to switch vehicles on a policy, sat at a dealership listening to a recorded message telling me how much they value their customers for over an hour. In the end I phoned another company and took out a new policy so I could drive away. Not Happy. 😡

Terrible experience. They never answer the phone, would seriously avoid this insurance company. I’m still trying to cancel my insurance with no luck. They ignore emails and phone calls it seems. Completely unacceptable.

The lady was very kind and helpful. My English isn’t very good but she tried to understand and explain to me everything. Thank you so much