Printemps Reviews 

The company charged me twice with a 30 minutes gap. Customer service has no clue what I am talking about and I just do not know what to do. I made the purchase 21st of July

Abhorrent customer service for a higher end department store, they have not sent the gift card that I had purchased for my friend's birthday yet and it's been over 10 days. I have sent 4 different requests and e-mails and no response back yet. How on earth is this acceptable? Why do luxury brands like Chanel, LV etc agree to be part of a department store that has 0 retail excellence training?

To anyone contemplating buying from Printemps online: don’t do it! The way they deal with returns and the back of communication is shockingly bad. After more than 4 weeks of receiving my Loewe bag back ( order number2682565735) I STILL haven’t been given a refund. I have tried everything, calling them, messages on social media. They refuse to communicate with me. Nobody speaks English as well. Stay away from ordering online, it is starting to look like a major scam.

Order number 2847174754

I ordered a set of glasses (36 glasses total, 6 sets of 6) and a linen napkin set (12 napkins). What actually arrived was only 12 glasses and a single napkin, a fraction of what I paid for.

The packaging itself was far too small to have ever contained 36 glasses, so this isn't a case of items lost in transit, they were never shipped. This also doesn't match the product listing on the website at the time of purchase.

When I contacted customer service, I was asked to fill out signed statements and check with neighbors/the post office, treating it as a delivery issue rather than acknowledging the shortfall. Still waiting for a resolution, either the missing items or a full refund.

Be careful ordering large sets from this seller and check what you receive against your order carefully.

I ordered a wallet to be delivered to the DPD pick-up point near me. The package was delivered to a different city 2 weeks ago and has just been stuck there. I tried to contact Printemps' customer service and have received no response in 10 days, and no response to my follow up 3 days ago. So I am assuming that my purchase is lost and that Printemps will not be helping me with a refund or a replacement or with the package being rerouted.

Very good experience. Thank you

very easy and fast

I would strongly advise avoiding Printemps.

I purchased a faulty item and contacted customer service to arrange a return. They agreed to provide a returns label but failed to send one or respond within a reasonable timeframe, leaving me with no option but to open a dispute with my bank.

Only after the dispute was opened did they finally send the returns label. I returned the item, and it was successfully delivered back to them. I was then told that my refund had been processed, but no money ever arrived in my account.

My bank, Monzo, asked me to obtain the Acquirer Reference Number (ARN) so they could trace the refund. Over the course of several months, I repeatedly asked Printemps for this information, but they never provided it.

After months of chasing, I was eventually informed that they had not refunded me because the card dispute had been decided in their favour, and they therefore believed no refund was required. As things stand, they have both the returned item and my money.

The poor communication, contradictory information, and complete lack of accountability have made this one of the worst customer service experiences I’ve ever had. What should have been a straightforward return and refund has turned into months of unnecessary stress and wasted time.

Even if this issue is eventually resolved, I would still avoid shopping with Printemps. No customer should have to spend months chasing a refund for a returned faulty item, only to be told that the retailer believes they can keep both the returned goods and the customer’s money. I cannot recommend shopping here based on my experience.

Order became stuck at customs for a full week with the courier stating it needed seller/sender information to clear customs. Tried to contact customer service via email but received a generic response asking me to wait 24 hours after dispatch, despite a full week passing. Did not receive a reply on my follow up email.

Very good! I loved!

EDIT: More than one month after the return, they are now falsely claiming that the items I sent back are damaged. This is untrue. They are brand new, with tags and in their original packaging. I have sent registered letters to their head office pressing my legal rights and given them 10 days to issue my refund. If they fail to do so, I will contact: my credit card company for a chargeback; the European Consumer Centre Belgium; and the FEVAD e-commerce mediator

I have been trying to arrange a return for 3 days. I am being asked to pay two separate return fees for the same order and I do not accept this. I have used the contact form twice, and both times I get a standard reply that does not address my concern. I have tried calling their helpline for 3 days and I am on hold for about 16 minutes, then they cut the line after telling me "all of our agents are busy at the moment". This has happened 6 times.

I WISH I had check Trustpilot before ordering from Printemps and I will NEVER use this company again. In case anyone of the Printemps staff is keeping track of Trustpilot, my order number is 4672039887.

I'm shocked that in 2026, with competition so fierce amongst retailers, Printemps believe this atrocious level of customer services is acceptable!!!

If a could leave a zero star review I would! We have had an absolutely awful time with this travesty of a company and I have never experienced worse customer service! Honestly it is like they are actively trying to avoid allowing people to make contact with them!

My husband placed an order for a bag on 27/6 and tracking has not been updated since 1/7. We have no idea where the parcel is or of its even on its way. It says on the website delivery is 2-3 working days. We have tried every means of getting through to customer services to find out more but emails have been ignored, chat bots unhelpful and phone never answered or randomly cut off! I’m starting to worry we have been scammed! Our item cost over £300 and I’m concerned I will never see it or get my money back! Given the majority of reviews are 1 star it’s evident this is a regular problem and I wish I’d known this before I ordered! Do not buy from here - it is an utter disgrace with no means of getting hold of anyone for an update!!!

Oh god, i wish i have these reviews earlier!!! I have ordered from this company through Klarna app. The first installment has gone from my account however they have not processed my order and holding my money. I have no tracking whatsoever or any idea wether its ever going to be sent. Klarna cant do anything and i cant seem to contact the company. All I have is a reference number. I want to cancel but I just keep hitting walls with costumer service. I have ordered almost a week ago wuth absolutely no updates to follow whatsoever!

Everything

placed my order on June 26, and as of July 5, I still haven’t received it. The tracking hasn’t been updated since July 1, and customer service has not provided a clear update. Very disappointing!!!! And still I’m waiting for my order..

Very bad customer experience in Rennes in france. "Josephine" talks with an arrogant langage, bad experience

Order n°2687398557

Extremely poor experience with Printemps and their returns process.

I returned my order using the prepaid return label provided by Printemps. The first label they issued was not usable (the Post Office confirmed it had already been used), so I had to contact them again to obtain a second label.

I then returned the parcel correctly on 19 February 2026 using the second label. I have full proof of postage, and the tracking (CU172601872GB) clearly shows that the parcel was accepted, exported from the UK, and reached the destination country before being lost in transit.

I contacted the carrier directly, and they confirmed that the parcel is lost. They also clearly stated that I am not authorised to open a claim, as the return label was issued by Printemps — meaning Printemps is responsible for handling this with the carrier.

Despite this, Printemps has refused to issue a refund, claiming they have not received the parcel. They are ignoring the fact that I followed their return process correctly and that the parcel was lost after being handed over to their chosen carrier.

They are effectively shifting responsibility onto the customer for a failure within their own return system and logistics network.

I have provided all required evidence, including proof of postage and tracking, yet my refund is still being refused.

This has caused unnecessary stress, delays, and a very poor customer experience.

I will now be escalating this matter further, including initiating a chargeback and contacting the relevant consumer protection bodies.

I am happy to update this review if the issue is resolved and my refund is processed.

Do not buy. Not unless you’re 100% sure you want it.
Returns policy is appalling. They do not acknowledge receipt of returns and only when you ask where your refund is do they say “its damaged”.
They have never evidenced damage (seriously disputed. I know what I returned)
They ignore the fact that they have my money and the original goods.
£140 in their pocket. I have nothing!

I challenge you to do the right thing - refund my money. Current situation is theft.

Terrible, Terrible company. Dishonesty at it's finest. Still awaiting a refund of £130.
They just mess you around and lie, it's outrageous.
People, just dont is all I can say.
Thankfully I payed via PayPal and they are helping ,but this company are even giving PayPal the runaround!
The refunded £8 out of £138 and logged as refunded on the website.
They hide behind no communication or communication that is wrong ,just to confuse. But they are hiding behind a smokescreen of not intending to pay at all.
Please read all the feedback here as it's not just me sadly. Wish I had looked beforehand! Lesson learnt!