Oh god, i wish i have these reviews earlier!!! I have ordered from this company through Klarna app. The first installment has gone from my account however they have not processed my order and holding... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Their online shopping is really not designed for English user. You have to adjust the language or translate every time you open individual webpages. The convenience to browse should be no 1 service.... See more
We dropped our mobile phone in the store and the assistants on the 7th floor went out of their way to help us find it. They were very kind and sympathetic and tried hard to understand us, including lo... See more
Company replied
I bought a pair of shoes from Printemps with their Black Friday deals, 2 or 3 days later I received them. They are beautiful and I'm very pleased with my purchase. I've also contacted via email thei... See more
Company details
Information provided by various external sources
Bienvenue sur la page Facebook officielle du Printemps
Contact info
Rue de Provence 102, 75009, Paris, France
- www.printemps.com
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery, but dysfunctional customer service operations
I wanted to return a coat I purchased from their website as a guest buyer. However, none of the provided links worked, including the return link in the confirmation email. The contact form only triggered an automatic reply with broken 404 links, and the email addresses listed on their site were also nonfunctional. The return process felt like a dead end until, after some research and considerable time wasted, I submitted a message through the “missing items” option on their contact form, then I wrote to their customer service leadership on Linkedin. This finally prompted a human response, and I received a return form the next day. I also sent a 'RÜCKTRITTSFORMULAR', this is hidden in the Appendix on the 'Nutzungs- und Verkaufsbedingungen' page. However, the email mentioned in this section bounced back with an 'out of service' reply, so I used the 'vosdonneespersonnelles' email address. Printemps and Places des Tendances are managed by the same operations team, and I had the exact same issues with the latter as well. In the case with Place des Tendances, the return label wasn't functioning and their team was unreachable, so I ended up paying 30 euros out-of-pocket to send back the package to Paris. If Printemps and Place des Tendances want their German audience (who is used to very efficient online services) to keep coming back, they have to clean-up their website and reform their IT unit.
Thank you for sending the return form.
October 1, 2025
Unprompted review
Reply from Printemps
Hello,
We are truly sorry for the difficulties you encountered with your return request and for the frustration this has caused. Please accept our sincere apologies for this experience.
We have already contacted you directly in order to provide you with your return label so that you can send the item back smoothly.
Thank you for your patience and understanding.
Mathilde
Responsable Service Client
Advertisement
Terrible customer service
-No response yet-
I made two purchases at Haussmann on September 12. The sales associates told me they were activating my loyalty card and that I would accumulate a percentage of my purchase to spend starting the next day. However, they did not enroll me in the loyalty program, and customer service has refused to give me my credit despite the fact that I have sent them my receipts. Terrible. Very poor treatment — I have felt mistreated as a customer.
September 12, 2025
Unprompted review
Reply from Printemps
Hello,
We are truly sorry for the situation you experienced and for the disappointment it has caused. Your loyalty as a customer is very important to us, and we regret that you have felt mistreated.
In order for us to resolve this issue, we kindly ask you to reply to our request for additional information. This will allow us to complete the necessary checks.
Thank you for your patience and understanding. We remain at your disposal to assist you.
Best regards,
Émilie
Responsable Satisfaction Client
Hostess, Who? Where?
Beautiful aesthetic.
Doormen, knowledgable. Floor staff on par. Particularly in the boudoir and apothecary.
Made a reservation at the Red Room and I was not acknowledged.
2 floor staff members came to my aide immediately and I was told someone would take care me shortly. Called the main line and was told someone would attend to me within 5 minutes.
A hostess - dressed in deep red, and a short bob came out 3x and said nothing.
Kelsey the bartender ultimately took my order, brought my dish promptly.
The 3-star review is for her and floor attendants.
The point of the reservation again?
September 12, 2025
Unprompted review
Reply from Printemps
Hello,
Thank you for sharing your detailed feedback with us.
We’re glad to hear you appreciated the aesthetic and the support from our doormen, floor staff, and Kelsey at the bar. However, we sincerely apologize for the experience you had regarding your reservation and the lack of acknowledgment from the hostess. This is certainly not the standard of service we aim to provide.
We take your comments seriously and will address this with our team to ensure better communication and attentiveness moving forward.
We hope to have the opportunity to welcome you again and provide the seamless experience you expected.
Best regards,
Golda for “saison 1965” men’s…
I have been to “saison 1965” men’s collection. I have passed very nice moment with the sales person , Golda, who is very knowledgeable on the products and provided very constructive advises. Very comfortable and pleasing experience with Golda!
August 3, 2025
Unprompted review
What a disgraceful online shop
What a disgraceful online shop. I purchased a Trudon candle and paid for next day delivery but it arrived 5 days later. It was a gift but of no use because of its lateness. I returned it immediately and now they say the candle had been used. I hadn’t even taken the candle out of the packaging. I will never use this e-shop again. I am furious they are accusing me of fraud. The person from Printemps who responded has completely missed the point. How could I have tested the candle when I didn’t even open the box. It’s not the candle that I want but a refund as I returned it unopened and unused.
July 29, 2025
Unprompted review
Reply from Printemps
Hello,
We are truly sorry to hear about your disappointing experience. Regarding the delayed delivery, we fully understand your frustration, especially since it was a gift.
As for the situation with the returned candle, we take your concerns very seriously and note that a response was provided to you a few hours ago.
Best regards.
Advertisement
Dress like a gentleman
Super produits, disponibilité, communication et simplicité de retour
July 18, 2025
Unprompted review
Impossible to return order
I tried to return my order and the link provided won't take me anywhere were I can generate a return. Customer care is only an automated form, nowhere to email or call, nobody to contact. Absolutely shocking.
July 11, 2025
Unprompted review
Reply from Printemps
We’re truly sorry to hear about the difficulties you’ve encountered when trying to return your order.
If you placed your order as a guest (without creating a customer account), the return request must be initiated via the order confirmation email you received. You’ll find a link there that will allow you to access the return process.
If the link is not working or you’re still experiencing issues, please rest assured that our customer service team is fully available to assist you. As mentioned in the automatic reply you receive when submitting the contact form, you simply need to reply to that automatic email if your issue is not resolved — this ensures that your request is reviewed directly by our team.
Thank you for your understanding, and we remain at your disposal to help.
Emilie, Customer Satisfaction Manager
I spent over £1k on the UK website…
I spent over £1k on the UK website recently and received an email from customer service asking me to send my ID to validate the purchase. This was really odd to me as I've purchased from every luxury websites under the sun (Net-a-porter, 24s, Biffi, MyTheresa, LuisaViaroma, and more) and none of them ever asked for this confidential information over email.
I said I was uncomfortable sending this because it's very odd practice. The customer service rep told me it's part of the purchase t&c, which noone would ever read, then proceed to say they will cancel my order if I don't provide within 48 hours.
I think this is not a good look and impression for Printemps, which I loved shopping in when I am in Paris. I cancelled my order and will not purchase from the website anymore
order 6810550432
July 4, 2025
Unprompted review
Reply from Printemps
Hello,
Thank you for taking the time to share your experience with us. We are truly sorry for the disappointment caused.
Identity verification is a security measure that we occasionally implement to protect our customers from online fraud. However, we fully understand that this request may have seemed unusual, especially if it’s not something you've encountered on other websites.
We regret that this procedure led to the cancellation of your order, and we sincerely hope to have the opportunity to offer you a better experience in the future. Please rest assured that your feedback has been forwarded to the relevant team in order to improve the transparency of this process.
Feel free to reach out to us again should you wish to discuss this further or need any additional information.
Best regards,
Bad service
Bad service. They show products that don’t exist in real and then they cancel your orders. I had this several times without any explanation
May 19, 2025
Unprompted review
Reply from Printemps
Dear Kateryna,
Thank you for taking the time to share your experience.
We are truly sorry to hear about the repeated cancellations you’ve encountered — we completely understand how frustrating this must be.
Please know that product availability can sometimes change very quickly, especially during promotional periods or high-demand sales. When an item becomes unavailable before the order is processed, it may result in a cancellation, and we sincerely apologize for not providing a clearer explanation in your case.
We’re continuously working on improving our stock accuracy and communication to avoid this kind of inconvenience in the future.
If you’re still experiencing any issues or have questions about a specific order, we invite you to contact us via our website’s contact form, and we’ll be happy to assist you directly.
Kind regards,
Mathilde, Customer Service Manager
Advertisement
Ignorant, non-responsive customer services
Shocking disregard for me as a paying customer. I purchased some ysl tuxedo online over £200 + and also paid £12 for shipping/postage costs. There was no mention of any extra associated customs payments. I heard nothing from printemps, only a text message from DPD with a link asking for £43 to be paid for my parcel. This kind of scam is prevalent as I'm being asked to send money to a random text message, so I replied NO. I then sent an email to printemps customer services department twice over the course of the week to explain the situation and how disappointed I was. As of today I have had no response/reply. They don't deserve your hard earned money, and if this is how they operate I hope more people call them out for their abhorrent disregard and non-existent customer service. I would give them NO STARS.
April 14, 2025
Unprompted review
Reply from Printemps
Dear Stephen,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your recent experience and the frustration it has caused. We understand your concerns regarding the unexpected customs charge and the lack of clarity surrounding the delivery process. Please rest assured that we take these matters very seriously and strive to provide transparent information and timely support to all our customers.
In order to investigate your case and assist you as quickly as possible, we kindly ask that you respond to the information request sent to you through Trustpilot or contact us directly via our [contact form](insert link). Once we receive the details of your order, our team will be able to look into the situation and offer an appropriate resolution.
We truly regret the delay in response and the inconvenience caused, and we appreciate your patience. Your feedback is invaluable and helps us improve our service.
Best regards,
Mathilde, Customer Service Manager
Bought some shoes from Printemps
Bought some shoes from Printemps, they were delivered within 7 days. I would highly recommend them brilliant 10/10
May 1, 2025
Unprompted review
Bought a vest for £200 it took them 1…
Bought a gilet for £200 on the sale! it took them 1 month a 2 weeks to tell me it won’t be delivered
All along I was emailing there support team who “assured” me it was getting delivered. after I had already emailed them explaining it won’t be delivered and dpd had told me they haven’t payed there end of the delivery.
After a month and half of waiting they gave me £15 pound discount code??? and told me to re orders the jacket which had went back to £445. Now they won’t reply back to my emails 😂
March 22, 2025
Unprompted review
Reply from Printemps
Dear Humza,
Thank you for taking the time to share your feedback, and for the kind and understanding conversation we had earlier today — it truly meant a lot to us.
We’re sincerely sorry for the inconvenience you experienced. While we did everything possible on our end to ensure delivery, unfortunately, the DPD carrier did not follow the instructions, which we fully understand has been frustrating.
We’ve since taken the necessary steps to make things right and hope our solution has helped improve your experience.
Thank you again for your patience, your understanding, and your trust.
Warm regards,
Gabrielle, Delivery Service Manager
I have placed and order online on the…
I have placed and order online on the 30 Th of march. My parcel has been held at the customs since 1st of April due to some paperwork issues! Tried to contact them through every method possible and no one gets back to me ! This is very frustrating! I just want either my parcel or my money back!
April 4, 2025
Unprompted review
Reply from Printemps
Dear Andrea,
Thank you for sharing your feedback, and we sincerely apologize for the frustration you’ve experienced. We understand how upsetting it can be when there are delays, especially when your parcel is held at customs due to paperwork issues.
We have already escalated this matter with our shipping partner to resolve the issue as quickly as possible. We regret that you haven’t been able to reach us, and we apologize for any inconvenience caused by the delay in communication.
We truly appreciate your patience and understanding, and we will do our best to resolve this as quickly as we can.
Best regards,
Advertisement
It is the 2nd bad review for the same…
It is the 2nd bad review for the same item.
I have received an email with a return form PDF so i can exchange my parcel, however when i click on the PDF it shows error and i tried from 3 diffirent devices.When i contact with them via email,messenger and all the available option the webside gives me i only receive back an automatic answers with no real solution for my case.
Can someone reply to me before i lose the deadline please?
Order no. 4692242057
April 1, 2025
Unprompted review
Reply from Printemps
Dear Nikoc,
We are truly sorry to hear about the frustration you've experienced. We sincerely apologize for the inconvenience caused by the issues with the return form and the lack of resolution so far.
Please be assured that a personalized response has just been sent to your email, addressing your case directly. We will do our best to ensure a quick and smooth solution so that you don’t miss the return deadline.
We truly appreciate your patience, and if you have any further questions, please don’t hesitate to reach out again.
This company is an absolute joke
This company is an absolute joke. I will never use or recommend them. It’s been almost a month with no updates, and they sent me a used jacket that smells, which I paid £400 for. Now I can’t even return it because they won’t respond.
Order number - 230202700726618851
February 9, 2025
Unprompted review
Reply from Printemps
Hello Rizwan,
We are sorry to hear of your dissatisfaction.
We have sent you a contact request in order to respond to your request as soon as possible. Please consult and respond to it.
Best regards
Mathilde, Customer Service Manager
I tried to return my order.”
I tried to return my order.”
The online return form link does not work, and I cannot generate a return label.”
I tried contacting customer service using the online contact form and have not received any response yet.”
Can someone please look into my matter for me?” ASAP
My order number is 8983990
Kind regards
Miriam Berge
February 14, 2025
Unprompted review
Reply from Printemps
Dear Miriam,
According to our information, you were finally able to return your order N°8983990 as the refund has been proceeded the 25/02/2025.
We are sorry for the delay of reply and remain at your disposal if needed.
Best regards
Mathilde, Customer Service Manager
Very disappointed!!!
I ordered a giftpack at trintemps, where the aerosol has leaked over the candle and i have an empty aerosol with all black pieces of the box on the white candle. After emailing, i received no response for a return. I had already read recently that they did no respond, but i still ordered as i thought there would be nothing wrong. Very disappointed!!
January 7, 2025
Unprompted review
Reply from Printemps
Dear client,
We are sorry to hear of your dissatisfaction.
We would be grateful if you could check the response provided by e-mail from our customer service.
Best regards
Mathilde, Customer Service Manager
Advertisement
How can I respond with details when you…
How can I respond with details when you haven’t even emailed me!!
I’m completely unable to progress this return!!
January 28, 2025
Unprompted review
Reply from Printemps
Dear client,
We are sorry to hear of your dissatisfaction.
We have sent you a contact request in order to respond to your request as soon as possible. Please consult and respond to it.
Best regards
Mathilde, Customer Service Manager
I tried to return my order and cannot generate the return form
I tried to return my order. The online return form link does not work and I cannot generate a label. I tried to reach out to customer service using the online contact form and have not received any response.
Can someone please look into my matter? Order number is 5098301
Update: they have responded to my query and provided a return label.
February 12, 2025
Unprompted review
Reply from Printemps
Dear Biyu,
We are sincerely sorry to learn your disappointment.
We would be grateful if you could check the response provided by e-mail from our customer service.
Best regards
Mathilde, Customer Service Manager
Very very bad bad customer service Never received any reply!
Never received any reply!
Order Number 230202700722268708
January 31, 2025
Unprompted review
Reply from Printemps
Dear Hua hui,
We are sincerely sorry to learn your disappointment.
We would be grateful if you could check the response provided by e-mail from our customer service.
Best regards
Mathilde, Customer Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.