I bought non HP printer refills from Printerbasics for my HP printer. Dispatch was very quick and instructions were good. Unfortunately, the printer would not recognise the refills. I therefore got i... See more
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Ordered black/colour cartridges, unfortunately one then both became faulty with in no time.Contacted printerbasics via eBay messages,all sorted by Simon H.Replacement items arrived very quickly,all... See more
Company replied
Things go wrong ! That’s when you find out how good your suppliers really are. Evri screwed up a delivery yet again but printerbasics were excellent and sent a replacement cartridge by return mail and... See more
Company replied
Great service and an equally great product, backed by a 24 month guarantee. Never had any issues with these guys. Recently, one coloured cartridge failed to print the red ink, no question simple... See more
Company replied
Company details
Contact info
8th. Floor, Union House, Union Street, JE2 3RF, St. Hellier
- 0845 606 1353
- customerservices@printerbasics.com
- printerbasics.com
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Great aftersales service
Although the cartridges were defective, Simon Heath was quick to respond to my message and provided a full refund.
February 28, 2024
Unprompted review
Reply from printerbasics.com
Thank you for taking the time to leave a review. I am sorry to hear that the cartridges were defective however, I am pleased that Simon was able to assist you and provide you with a full refund. I will ensure your comments are passed on to him.
Kind Regards,
Printer Basics
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cartridges do the job and are great value for money
These refilled cartridges do the job and are great value for money. As with everything these days, things can go wrong but, when one of my replacement cartridges had problems, printerbasics were easy to contact and quickly resolved the issue. I would definitely say these refills are a realistic alternative to expensive original canon cartridges, and PrinterBasics is a reputable seller.
February 27, 2024
Unprompted review
Reply from printerbasics.com
Good Morning,
Thank you for taking the time to leave us a review, I am pleased we were able to quickly resolve the problem that you had with one of our cartridges. I will pass on your comments to the team.
Kind Regards
Louise
First time of using Printerbasics
First time of using Printerbasics. Delivery time was exceptional, ordered on the Thursday, here on the Friday.
Unfortunately the cartridge arrived but didn't work in my printer for some reason. I contacted Simon H who had no hesitation in replacing it. Fantastic service in my view and will highly recommend Printerbasics. I will also be using them again.
Thankyou.
Mike
February 26, 2024
Unprompted review
Reply from printerbasics.com
Good morning Mr Carr,
Thank you for taking the time to leave your review. I am sorry you had a problem with one of the cartridges we supplied, but pleased that Simon H replaced this for you quickly. I will pass your thanks to him.
Kind Regards,
Marianne
Many thanks to Simon H
Many thanks to Simon H. !!!!
Cartridge I received did not work as should. Simon solved this issue very quickly. I got another cartridge two days later.
Customer service on the highest level. Well done Simon !
Regards
Marcin
February 19, 2024
Unprompted review
Reply from printerbasics.com
Good morning Marcin,
Thank you for taking the time to leave your review.
Simon will be delighted to hear that you were happy with the way he handled the problem you had with the cartridge we supplied.
I will ensure he receives your praise.
Kind Regards,
Marianne
Great value and great customer service
I ordered two cartridges from printerbasics via eBay and accidentally put in the wrong address for delivery.
Simon H quickly rectified the issue when I emailed in and I was really pleased because there was 200 miles difference in the location!
Good ink so far and much better value than name brand ink.
February 5, 2024
Unprompted review
Reply from printerbasics.com
Good morning Kelly,
Thank you for taking the time to leave your review. I am pleased that Simon was able to help with the address change on your recent order and you have now received your order.
Kind Regards,
Marianne
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CanonCL541XL cartridge
Bought CanonCL541XL cartridge - print quality was very poor but very kindly got a refund - thankyou Simon H for your excellent service.
February 12, 2024
Unprompted review
Reply from printerbasics.com
Good morning,
Thank you for taking the time to leave a review for Simon, he will be delighted you have been happy with the service he provided. I will ensure he receives your thanks.
Kind Regards,
Marianne
Great product
Great product. Excellent customer service, many thanks again Simon H for taking the time to help me out.
February 12, 2024
Unprompted review
Reply from printerbasics.com
Good morning Victoria,
Thank you for taking the time to leave a review for Simon, he will be delighted you have been happy with the service he provided. I will ensure he receives your thanks.
Kind Regards,
Marianne
Faulty cartridge -great response
Brought cartridges some months before I needed them so that I had replacements on hand as soon as required, unfortunately I had a problem with one when I installed it,emailed the team ,instant response,sent photo of the cartridge and explained the problem, had a Replacement in days with an apology .1st class service and customer support .Many thanks Martyn Timmis
February 9, 2024
Unprompted review
Reply from printerbasics.com
Dear Martyn, Thank you for taking the time to write us a review. I am sorry to hear that you encountered an issue with the cartridge purchased from us. I am pleased to hear that our team was able to assist you with the problem and after some information was gathered a replacement was sent. I will ensure your comments are passed on to the team.
Kind Regards,
Printer Basics
had a faulty cartridge,contacted…
had a faulty cartridge,contacted them,no problem getting a replacement,free postage,24hr service,very good service,Gemma and Sarah were most help full
doug
February 2, 2024
Unprompted review
Reply from printerbasics.com
Dear Doug, Thank you for your 5* review. It's nice to hear that you were happy with the service received from Gemma and Sarah when you encountered a fault with our cartridge. In will ensure your comments are passed on to them.
Kind Regards,
Printer Basics
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I had a problem with the cartridge but…
I had a problem with the cartridge but Simon dealt my queries smoothly and replaced it straightway. I am very happy with the customer service I received from them. Very easy to communicate and easy to deal with.
February 5, 2024
Unprompted review
Reply from printerbasics.com
Dear Damien,
Thank you very much for your 5 Star review, I will be sure to pass your comments onto my colleague Simon. Should you need anything further we are always happy to help.
Thank you, Siobhan
Reply from printerbasics.com
Good Morning,
Thank you for taking the time to leave a review for us, I will pass on your comments to the team.
Kind Regards
Louise
EXCELLENT CUSTOMER SERVICE.GREAT…
EXCELLENT CUSTOMER SERVICE.GREAT COMMUNICATION.SOLVED MY PROBLEM IMMEDIATELY.GREAT PRODUCT TOO.THANKS PRINTERBASICS.MUCH APPRECIATED.
January 18, 2024
Unprompted review
Reply from printerbasics.com
Dear Mr Shajaman,
Thank you for taking the time to leave a review for us, I will pass on your comments to the team
Kind Regards
Louise
Although I had problems with my printer…
Although I had problems with my printer cartridge, the customer service I received was first class! Thank you so much for all your help 😊
January 16, 2024
Unprompted review
Reply from printerbasics.com
Good morning Louise,
Thank you for your review.
I am sorry that you had a problem with the cartridge we supplied, but pleased to hear this was dealt with well by members of the team. I will ensure they receive your thanks.
Kind Regards,
Marianne
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5* company
Although the original cartridge didn't work I was sent a replacement which came surprisingly quickly considering that it was Xmas. Cannot fault Simon H for resolving the matter quickly and efficiently.
December 22, 2023
Unprompted review
Reply from printerbasics.com
Dear Elaine,
Thank you very much for your kind review, I will be sure to pass your comments onto my colleague. Should you need anything further we are always happy to help.
Thank you, Siobhan
Great Service
had a minor issue with a faulty cartridge Simon H sorted it straight away service could not have been better I am very impressed and will definatly use them again A++++++++++++++++++
December 22, 2023
Unprompted review
Reply from printerbasics.com
Dear Chris,
Thank you for taking the time to leave a review for Simon H, I will pass on your comments to him.
Kind Regards
Louise
Brilliant customer service
Brilliant customer service - had a duff cartridge but went through troubleshooting and sent a new one - really good communications and customer service
December 21, 2023
Unprompted review
Reply from printerbasics.com
Dear Darrin,
Thank you for taking the time to leave a review for customer service! We are always happy to help and please contact us whenever you need assistance!
Many thanks
Hayden
HP 302 XL Ink. Many thanks Gemma for great assistance
Many thanks Gemma for great assistance, and fantastic speedy delivery
December 14, 2023
Unprompted review
Reply from printerbasics.com
Good Afternoon,
Thank you for taking the time to leave a review for Gemma, I am pleased she was able to assist you.
I will pass on your comments to her.
Kind Regards
Printer Basics
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Simon H from printer basics was a star
I had a small problem with one of two replacement 540xl and 541xl cartridges as one of the remanufactured BLACK 540xl cartridges would not register in my printer!
After reaching out to printer basics through ebay Simon Heath was extremely helpful and sent a replacement cartridge that worked and rectified the problem straight away 😁
The price of replacement cartridges can cost you more than your printer machine and so replacing them can be a drag and end up being costly so if your trying to run a small business This company offers you exactly the same quality for less than half the cost of genuine cartridges so what's not to like about that?
I would highly recommend this company to anyone that's looking to keep the cost of printing down to a minimum 😉 Thanks again, Chris.
December 19, 2023
Unprompted review
Reply from printerbasics.com
Good Afternoon,
Thank you for taking the time to leave a review for Simon, I am pleased he was able to assist you.
I will pass on your comments to him.
Kind Regards
Louise
Very quick service
Very quick service, very helpful
Thanks to Simon H
December 19, 2023
Unprompted review
Reply from printerbasics.com
Dear Andrew,
Thank you for taking the time to leave a review for Simon, i am pleased to hear that he was helpful.
I will pass on your comments to him.
Kind Regards
Louise
Great Customer Service as always…
Simon H from this company solved a problem with a faulty cartridge. Their customer service has always
been excellent in the past and I have used them for many years. Could not be better.
December 18, 2023
Unprompted review
Reply from printerbasics.com
Dear Bill,
Thank you very much for your kind review, I will be sure to pass your comments onto my colleague. Should you need anything further we are always happy to help.
Thank you, Siobhan
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