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Personalized Paper Manufacturing Group Reviews 4,988

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the enjoyable and informative process from start to finish. Customers consistently praise the high quality of the products, noting that items like notepads and custom forms met or exceeded their expectations and looked phenomenal. The customer service is frequently described as excellent, with many appreciating the helpful, courteous, and efficient communication, often involving real people who provided valuable assistance and quick turnaround times. Reviewers also found the ordering process easy and convenient, with many planning to reorder due to the impressive product and service. However, some customers also noted issues with product quality, specifically mentioning poor notepad quality where glue was cracked or incomplete, leading to pages falling out. A few other people also felt that the ordering process was not always clear, leading to confusion about quantities, and some experienced issues with packaging that resulted in damaged items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers receiving exactly what they... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent quality of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional help... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of working with personalized paper group was enjoyable and informative. I appreciate the phone calls emails and updates. They are an amazing company to work with. This was my first time or... See more

Rated 5 out of 5 stars

just made my first order with PPS and will definitely be coming back. Ordered paper pads and they came out great. Very pleased, quick turnaround time, colors perfect, quality as expected. Will or... See more

Rated 5 out of 5 stars

The notepads we received were exactly as described. We received a proof via email as promised and the order was delivered promptly. The notepads are decent quality and what we need for giveaways at ou... See more

Rated 5 out of 5 stars

This company was fantastic to work with. They were careful to verify the design prior to printing, worked quickly and communicated through real people (no auto-drafted emails with poor English). Phe... See more


Company details

  1. #3 of 10 best companies in Stationery Store
  2. #71 of 247 best companies in Business to Business Service
  3. #11 of 49 best companies in Manufacturer
  4. #4 of 11 best companies in Office Supply Store
  5. #15 of 45 best companies in Prints and Signs Store
  6. #18 of 38 best companies in Promotional Item Store

About Personalized Paper Manufacturing Group

Written by the company

About Us

Personalized Paper Manufacturing Group is a leading online stationery manufacturer based in Albuquerque, NM. We provide online print and design services for the entire U.S. commercial market.

From our friendly and knowledgeable Customer Service Team and easy-to-use online Design Studio to free online PDF proofs and exceptional turnaround times, our mission is to fulfill all our customers' needs, regardless of order size or quantity required.

Our product lines include:

  • Custom Notepads
  • Custom Notebooks
  • Custom Sticky Notes
  • Carbonless NCR
  • Custom Graph Pads
  • Custom Legal Pads
  • Custom Business Cards
  • Custom Postcards & Rack Cards
  • Custom Desk & Wall Calendars

  • We also offer many more custom stationery product solutions.

    Our Customer Service Team

    One of the many leading quality aspects that sets Personalized Paper Manufacturing Group apart from other national printers is our courteous and knowledgeable Customer Service Team! From pricing and lead times to questions about reproducing your design in print, our staff is ready to answer any questions you may have.

    Reach out to our Customer Service Team Monday through Friday between 7:30am to 4:30pm MDT at 1.800.921.1322 or via email at support@printpps.com to get the answers you need for your next stationery print project. From online custom designs to preparing quotes for more specialized print projects, our Customer Service Team will assist you every step of the way!

    Personalized Paper Manufacturing Group

    Written by the company

    Service is Everything
    Personalized Paper Manufacturing Group is committed to consistently providing quality products and superior service at a low price.
    Guaranteed Lowest Prices
    We shop our competitors daily and because we're the manufacturer of all our own products we are able to provide the guaranteed lowest prices!
    Free Proof Prior to Checkout
    Our award winning design studio provides our customers with a FREE proof prior to checkout.
    Fast Turnaround (Big or Small)
    No matter how big or small the order, we offer 24 hour turnaround and free customer assistance.
    Knowledgeable and Creative Staff
    We are prepare to help you with whatever project comes your way! Our goal is to show you firsthand what current customers have already experienced.

    Platinum Service Guarantee

    We’ll Exceed Your Expectations. We Guarantee it!

    We’ll Exceed Your Expectations. We Guarantee it!
    We promise that any product you buy from us will meet your expectations or we will refund your money...no questions asked. If you find the identical product at a lower price within 30 days of purchase, let us know and we will refund to you double the difference in price. Finally, we promise to provide superior and personal customer service from the moment you place your order to the moment your order is shipped.

    For over 20 years Personalized Paper Manufacturing Group has been North America's premier manufacturer of quality custom stationery products. We have a superb team that is dedicated to providing you with outstanding customer service and order follow-through.

    We invite you to experience our "Service is Everything" commitment by calling us at 1.800.921.1322 or emailing us at support@printpps.com.

    Thank you for the opportunity to earn your business.

    Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    5K reviews

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    Asks customers to review

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    Hasn’t replied to negative reviews

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    Rated 5 out of 5 stars

    Personalized Paper Manufacturing Group

    This company is always my "go-to" when I need to order personalized forms. They are quick, cost-effective, and meet our needs with minimum hassle. I was concerned when I found out the State required us to have sequentially numbered receipts with the name and address of the City due to our small budget. Using printpps.com, we were able to afford to met the requirements. Thank you! A.Malkie City Treasurer

    October 28, 2025
    Rated 2 out of 5 stars

    To do List

    The company did nothing wrong..helpful...responsive. But, I wanted to purchase the To Do List as a sales item for the non-profit I volunteer with. Unfortunately, I did not think the quality of the product was similar to other paper goods we sell, like note cards, etc. I was hoping to have a product we could sell for about $5.00 and make a little profit.

    October 27, 2025
    Rated 5 out of 5 stars

    Terrific product!

    We've been ordering custom branded booklets from Personalized Paper for our tech conference for a couple years now. Very high quality and responsive service. Rave reviews from everyone at the conference.

    October 24, 2025
    Rated 5 out of 5 stars

    Excellent customer service

    After I submitted my order a rep reached out to me. He was concerned my design wasn't quite right. He offered suggestion and helped me through the process to resubmit it. He was professional, helpful and polite.

    October 9, 2025
    Rated 4 out of 5 stars

    The order process is streamlined and…

    The order process is streamlined and easy to get through.

    The only issue I had on this order was that I did a re-order with no changes to the previous order specs and the pads came with paper that was much thinner and less quality than the previous order. This will impact my decision to order from Personalized Paper again.

    October 22, 2025
    Rated 5 out of 5 stars

    These are great

    These are great. I custom made an invoice pad (was surprised at the versatility of the program!), they were printed nice and I’m really stoked on them. A great company!

    October 18, 2025
    Rated 5 out of 5 stars

    I received a phone call that my pieces…

    I received a phone call that my pieces wouldn't be ready on time for the event I needed them for based on the information I provided. How did Personalized Paper know? They read my design and actually digested it. They grasped that I needed these pieces for a specific date even though I didn't write it down in any of the instructions. They totally saved me! And the pieces arrived when they said it would (the customer service person suggested the best shipping choice at the lowest price) and the pieces were not only great, but received with great thanks! So thrilled! Thank you!

    October 15, 2025
    Rated 5 out of 5 stars

    I was looking around different places…

    I was looking around different places who would make me contracts on carbon type sheets to give out copies to customers. They definitely not only had the best prices but service and turnaround time. I got them quick! I also received a call from them because they caught a mistake I made and were able to fix it no matter which way I would go. Now that was very impressive. This was the first time I used them and as my business grows, I'm going to continue to purchase from them.

    October 8, 2025

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