Absolutely ZERO customer service. Forced to speak with an AI bot EVERY SINGLE TIME I have called, with promises of a callback and then … NOTHING, zilch, nada. I have been duplicate enrolled and sent d... See more
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See what reviewers are saying
I have been a Priority Med customer since 2-20-2026 and I couldn't be happier. 44 pounds lighter. My blood pressure went from 145-104 to 121-78. Just finished my annual physical and my doc couldn't... See more
My tirzepetide arrive HOT on 5/19. I immediately called and talked to an AI who told me that hot is definitely not acceptable as the meds would become inactive and that they would prioritize (I forge... See more
I have been a prioritymeds customer since Dec 2025. I am very happy with their service. My meds arrive timely and always protected against the heat. Their customer service has been responsive to all m... See more
Company details
Written by the company
PriorityMeds operates as a marketplace platform that connects patients with independently licensed healthcare providers who deliver medical care through the PriorityMeds.com Patient Portal. PriorityMeds does not directly dispense medication or provide medical services; all clinical decisions are solely made by independent providers. Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescriptions provided are based solely on the professional judgment of the healthcare provider.
Contact info
United States
- prioritymeds.com
Breach of guidelines
Changed med after when told not to…
Changed med after was told not to and just ignores all messages
Extremely difficult to get past the AI…and garbage product
Extremely difficult to get past the AI phone assistant. Product is garbage, on a different (more expensive) compounded tirzepatide I lost 10 lbs, with the same compounded medication from Priority Meds, I gained 12 lbs. Everything has to go through chats in their portal, which doesn’t seem to work well on my iPhone or my PC, so it’s cumbersome to talk to customer service or to a doctor.
I received my medication for three…
I received my medication for three months and they are already sending me the next three months worth of meds. I don’t feel I need them until closer to my needs
Very disappointed
I have sent several messages and I have not heard back from anyone. This is very unsettling. I received my 4,5 and 6th vial with no instructions or what vial to use first!
I have attempted to obtain this…
I have attempted to obtain this medication for awhile. Others would give the price of the medication st a low cost. It wasn’t until I sent the smaller amount of money to get started that they would disclose the monthly cost of membership that would put the cost too high for me. I am still not too trusting of this company.
Very good and Carlos was great!
My insurance quit covering the GLP-1's
My insurance quit covering the GLP-1's. So I went online and found Priority
meds. They were able to help me out. And the price was about the same as what I was paying when my insurance was covering it.
It was easy to sign up. They were very helpful with that.
The process of getting the prescription…
The process of getting the prescription is pretty straight forward. Once the prescription is approved, it does seem to take around 5 days to actually get shipped.
The meds are supposed to arrive cold. However, because they use a single ice pack and poor packaging, the medication is not cold upon arrival. Perhaps if they used next day delivery, there would be a chance of it arriving cold. But it's typically 2-day shipping and delivery depends on if those 2 days run up against a weekend.
Now, the meds seem to still work based on my result, so I do question if cold pack is necessary, but they really should examine this delivery process, certainly to zip codes in hot locations.
Five minutes after I ordered
Five minutes after I ordered, I realized that the medication was a compound,Abd not Zepbound. I called to cancel immediately, and they said they would review. I just received notification that the medication has been shipped. I don’t want it, and it is $1100! Now I have 6 months worth of medication I can’t use! No response, crickets! Terrible company… beware.

Reply from Prioritymeds
Carlos was friendly and professional
The process so far has been smooth and…
The process so far has been smooth and my first batch of medication is on the way.
Thank you to Carlos who called me and…
Thank you to Carlos who called me and set me up with Priority Meds. I am happy save some money even if dose goes up. I lost weight with another company wanted to continue but it was to expensive. Now thanks to Carlos setting me up with this company, Priority Meds I can. Thank you to all.
I asked to cancel my subscription…
I asked to cancel my subscription hours, roughly 4 hours and they ignored me no matter how many emails, calls, AI calls to talk to someone. My portal was useless for answers. Terrible sham of a company. If you read above review, I wanted to cancel order after about 4 hours of placing it and couldn’t get in touch with anyone, with email, calls to customer service and my account portal. All I could get was an AI to take a message.

Reply from Prioritymeds
The Company is always so [professional…!!
The Company is always so [professional and it is so easy to receive my medication
Emailed about price variation
Emailed about price variation. Product appears to be cheaper online now than 3 weeks ago when I bought it.
Email never answered

Reply from Prioritymeds
Medication received premixed and HOT
Medication received premixed and HOT! "Ice" bags measured 100.1 degrees and I was home and pulled it in as soon as it was delivered. Wrote company twice asking for remediation - but no response. Also billed for entire 6 months worth of meds only receiving 3 months - I understand if you can only ship 3 months at a time - then only bill me for 3 months at a time - Very Disappointed
There are many resellers of Tirzepatide…
There are many resellers of Tirzepatide and Semaglutide. Some use clinical trial leftovers. I shopped for price of course. So, I talked to many. the "big one like RO" . Priority meds were the most straight forward and professional of the group. Great customer service. Honest. Busy. I highly recommend them. I am on month 4 with them. All prescriptions are slow. The demand is huge. There are FDA certifications of dose. I would like to see them show that the 15 MG is certified. I trust them. There are so many copies. They will give it to you. Great Company. Great people!
Carlos was great
I have prescribed to a couple of on-line pharmacies for weight loss medicine for the last 2 to 3 years. I lost weight for the first several months and then hit a wall. I could not get answers I needed to move forward in my weight loss journey.
And then I spoke with Carlos the Success Manager for Prioritymeds. He was awesome. He knew exactly what I needed and provided answers in 10 minutes! He made the process of getting my prescription so fast and easy! I was very impressed.
You are limiting me to micro-doses…
You are limiting me to micro-doses without the option to increase my dose. Your biggest advertisement is that the costs stay the same no matter the dosage but you are not giving me the option to increase. I would also like to know why you just charged my card after the second delivery when I pre-paid for a year??
**Reply to Response: I wouldn't call it fun, you requested this review multiple times and your smart ass reply only shows how unprofessional your company really is. Why would I post my personal information in a review???

Reply from Prioritymeds
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