Noel and Chris has been very very helpful and professional with regards to a TV replacement under warranty. Instructions given by them were clear and TV was replaced in 2 weeks after problem was ident... See more
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Amazing customer service, replied within minutes always to each reply. Went above and beyond to google things for me like the screws needed when provided with my montiors’ model number even though the... See more
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I can’t recommend Prism+ enough! We bought a TV from them and unfortunately, it stopped working after about 1.5 years. Since we were still under warranty, we reached out to their customer care team. H... See more
Company replied
We bought the Symphony Sound Bar on July 2023. The sound bar has always been connected to our TV via HDMI Arc and protected via a surge protector. Fast forwarding 2 years, the sound bar recentl... See more
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4.4
Excellent
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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My 3rd TV from Prism+ in just over a…
My 3rd TV from Prism+ in just over a year…excellent company, great customer service and quality products for the price range.
If your looking for a budget TV but still want a good experience, look no further
November 4, 2025
Unprompted review
Reply from prismplus.com.au
Hi Luke,
Thank you so much for your kind words and continued support, it truly means the world to us! We’re thrilled to hear that your experience with PRISM+ has been consistently positive across all three TVs. It’s customers like you who inspire us to keep delivering great value and service.
We’re so glad you’re enjoying your setup, and we’re always here if you need anything down the track.
Cheers!
PRISM+ Australia
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Great customer support team
The Prism customer service is one of the best in the market. Continues follow up and showing compassion.
Satisfied with the service and the support.
October 29, 2025
Unprompted review
Reply from prismplus.com.au
Dear Alfred,
Thank you so much for your kind words and generous review! We're truly grateful for your support and thrilled to hear that our team's follow-up and care made a difference.
Compassion and consistency are at the heart of what we do, and it means the world to know it’s felt on your end. We’re always here if you need anything, thank you again for choosing PRISM+ Australia!
Cheers!
Prism+ Australia
Good Work!
The item arrived in perfect condition, and I’m very happy with the quality of both the mount and the screen. The monitor arm design is excellent—well thought out and very neat. I’ll be purchasing another three monitors in the near future for another project.
October 28, 2025
Unprompted review
Reply from prismplus.com.au
Dear Jarred,
Thank you so much for the kind words; it truly means a lot! We're thrilled to hear everything arrived in perfect condition and that you're loving the design and quality. Knowing you're planning to come back for more makes our day. We'll be here when you're ready for the next purchase!
Cheers!
Prism+ Australia
I’ve been familiar with Prism+ since my…
I’ve been familiar with Prism+ since my days in Singapore, where I used the TVs in my security command centre. I am very happy with the monitor I bought, it does the job and makes things a lot easier due to its size.
October 1, 2025
Unprompted review
Reply from prismplus.com.au
Dear Nagaraj,
Thanks so much for the 5 stars! We're thrilled to hear PRISM+ has supported you from your command centre days in Singapore to your current setup in Australia. Enjoy the clarity and space your monitor brings!
Cheers!
Prism+ Australia
I've been using Prism+ monitors for my…work
I've been using Prism+ monitors for my business for the past year, and I can't recommend them highly enough. The clarity and color accuracy of these displays have truly transformed my work experience.
The first thing I noticed was the stunning resolution. Whether I'm working on detailed design projects or analyzing data, the crisp images and vibrant colors make everything pop. This has not only improved my productivity but also the quality of my presentations and reports.
What I appreciate most is the ergonomic design. The adjustable stand allows me to customize the height and angle, reducing strain during long hours of work. The thin bezels also give a sleek, modern look to my workspace, which is a bonus when meeting with clients.
Another standout feature is the connectivity options. With multiple ports available, I can easily switch between my laptop and other devices without hassle. The setup was seamless, and I was up and running in no time.
Customer support has been exceptional as well. When I had a minor issue, their team was responsive and helpful, ensuring that my monitor was back to perfect condition swiftly.
Overall, Prism+ monitors have exceeded my expectations in terms of performance and design. They are an invaluable tool in my business, and I wholeheartedly recommend them to anyone looking to enhance their workspace.
October 14, 2025
Unprompted review
Reply from prismplus.com.au
Hi Martin,
Thank you for taking the time to leave such a thoughtful 5-star review, we’re absolutely chuffed to hear how PRISM+ monitors have supported your business over the past year.
It’s fantastic to know that the clarity, colour accuracy, and ergonomic design have made a real difference to your workday. We love hearing how our displays help customers like you elevate presentations, reduce strain, and create a workspace that’s both functional and sleek.
We’re especially glad our customer support team could assist when needed, we believe great tech should be backed by great service, and your feedback means the world to us.
Thanks again for your recommendation, Martin. We’re proud to be part of your setup and look forward to supporting you for many more productive years ahead.
Cheers,
The PRISM+ Australia Team
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Prompt & courteous service
Prompt & courteous service to resolve my TV warranty claim.
Always kept informed of progress of my claim.
Very happy with the replacement.
October 13, 2025
Unprompted review
Reply from prismplus.com.au
Dear Kaz,
Thank you so much for your kind words and for taking the time to share your experience. We're truly glad to hear that your warranty claim was handled promptly and courteously, and that you felt well-informed throughout the process.
It means a lot to know you're happy with the replacement, we always aim to make things right with as little hassle as possible. If you ever need support again, we're just a message away.
Thanks again for trusting us. Enjoy your new TV!
Cheers,
The PRISM+ Australia Team
Easy communication speedy replies and…
Easy communication speedy replies and thorough follow up.
September 7, 2025
Unprompted review
Reply from prismplus.com.au
Hi Clayton,
Thanks so much for the 5-star review! We're really glad to hear that communication was smooth and our team was quick to respond. Thorough follow-up is something we take pride in, so it’s great to know it made a difference for you.
Appreciate you taking the time to share your experience, we’re always here if you need anything!
Cheers,
The PRISM+ Australia Team
Just received my PRISM+ screen it…
Just received my PRISM+ screen it arrived on time, set up was easy and there is even videos you can watch if you need help. graphics on my games is awesome, my best screen to date.
September 5, 2025
Unprompted review
Reply from prismplus.com.au
Hi Adam,
So glad to hear your screen arrived on time and setup was smooth!
Love that the graphics are hitting the mark, and enjoy every moment of your gaming experience.
Thanks for the awesome feedback!
— The PRISM+ Australia Team
Excellent product, better service!
Excellent product (curved gaming monitor)
Internal component failed, unit returned and replaced without issue.
Customer service team Outstanding answer promptly and sent return postage label, then tracking for new unit.
August 7, 2025
Unprompted review
Reply from prismplus.com.au
Hey Jared,
Thanks so much for the kind words! We’re really glad you’re enjoying your curved gaming monitor. It’s a beauty, isn’t it?
Sorry to hear about the issue with the internal component, but we’re glad we could resolve it quickly for you. Our support team works hard to make sure replacements and returns are as smooth as possible, so it’s awesome to hear that everything went well from the postage label to the tracking updates.
We’ll pass your feedback on to the team; they’ll be stoked to know they made your experience a great one.
Enjoy your setup, and if you ever need anything else, we’re just a message away.
Cheers,
The PRISM+ Australia Team
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Loving the M65
I recently purchased the Prism+ M65. I found navigating the website and selections to be easy and straightforward. The amount of information on the site was moderate and informative regarding the product and specifics.
Available purchasing methods were good to see available instead of only credit/visa card. The checkout process was easy to follow.
Prism+ and their chosen this party delivery service kept me up to date on the delivery process which was fantastic.
I'm loving the TV's ease of use and features. I use mine primarily for streaming and gaming and the different picture modes and 144hz refresh rate is very nice. No complaints and loving it so far. Next is to get myself a soundbar to match.
August 12, 2025
Unprompted review
Reply from prismplus.com.au
Dear Liam,
Thank you so much for the wonderful review! We're thrilled to hear you're loving your M65, it sounds like it's already elevating your streaming and gaming experience. Your smooth journey from browsing to delivery means the world to us, and we’re honored to have you as part of the PRISM+ family. You deserve nothing less than premium performance and service.
We can’t wait to see your setup reach the next level! 💙
Cheers,
PRISM+ Australia Team
Exceptional Customer Experiance
I have found Prismplus to be one of the most professional and customer friendly businesses that I have ever dealt with, on par with companies like Dyson.
They were extremely helpful and very communicative throughout my dealings with them.
August 11, 2025
Unprompted review
Reply from prismplus.com.au
Hi Frank,
Thanks so much for taking the time to leave this review. We’re really glad to hear that your experience with PRISM+ Australia was smooth and supportive from start to finish.
Being compared to brands like Dyson is a huge compliment, and we truly appreciate it. Clear communication and helpful service are things we take seriously, so it’s great to know that they came through in your experience.
If you ever need anything else, we’re just a message away.
Cheers,
The PRISM+ Australia Team
Excited
I was excited for the delivery of my two new Prism X34 Pro monitors. When they arrived and after the ease of set up everything was above and beyond expectation.
July 25, 2025
Unprompted review
Reply from prismplus.com.au
Hi Paul,
Thanks so much for taking the time to leave us a 5-star review!
We're thrilled to hear that you're loving your new X340 Pro monitors and that everything exceeded your expectations. Enjoy your setup!
All the best!
Prism+ Australia
F270i Pro - glowingly positive experience
Contacted customer service regarding required amps to drive the screen at 12V and they answered my queries perfectly, so I made the purchase of F270i Pro.
Expectations were low given the price, but I have been blown away by the performance, quality and power consumption of the screen.
It's an absolute ripper and just juicy smooth at 180hz for gaming.
Prism actually followed up post-sale; hard to believe in this day and age.
Super fast shipping, great price and feature combo - pretty much unbeatable value proposition.
I'll definitely look at prism plus next time I need a screen, and recommend them to friends and family. Great experience.
July 30, 2025
Unprompted review
Reply from prismplus.com.au
Hi Adam,
Thanks heaps!
So glad you’re enjoying the F270i Pro, smooth screen, great value, fast delivery. We really appreciate the kind words and support.
Happy gaming!
PRISM+ Australia Team 🎮
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Essential technical support was…
Essential technical support was provided to assist in identifying a clash of Bluetooth devices. A thorough and logical process was undertaken to identify and rectify the problem. We worked together successfully. Excellent communication and technical knowledge. My telly is fab!
July 1, 2025
Unprompted review
Reply from prismplus.com.au
Hi Lisa,
Thanks so much for your kind review and 5 stars! ⭐ We're really glad we could help sort out the Bluetooth issue and that everything’s working well now.
It means a lot to hear your telly’s performing beautifully. If you need any help in future, just reach out we’re always happy to assist.
Cheers,
PRISM+ Australia Team
Monitor W280 Ultra
I bought a Monitor W280 Ultra last couple of months ago and was delivered in time. Monitor is working great. I’m loving the crisp 4k display. Highly recommended.
July 15, 2025
Unprompted review
Reply from prismplus.com.au
Dear Abey, Thanks so much for the kind words and recommendation! We're thrilled to hear you're loving the crisp 4K display on your W280 Ultra. Truly appreciate the support!
Kind regards,
Prism+ Australia
Great communication
Great communication, fast delivery, and the monitor is exceptional for this price !!
January 10, 2025
Unprompted review
Reply from prismplus.com.au
Hi Adam, That’s awesome to hear, thanks a ton for the glowing feedback! 🙌
We're really glad the product is delivering both in quality and value. Your support means a lot!
Kind regards,
Prism+ Australia
The screen arrived promptly
The screen arrived promptly. It suits my desk and my gaming needs. It is stylish and works as described.
July 10, 2025
Unprompted review
Reply from prismplus.com.au
Thanks so much for sharing, Matthew! We're thrilled that our monitor ticks all the boxes, from desk fit to gaming performance. Love hearing it’s both stylish and spot-on in functionality.
Appreciate the shoutout! 🎮✨
Kind regards,
Prism+ Australia
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Great product
Great product, sturdy, strong but sleek. Easy to set up & use.
July 10, 2025
Unprompted review
Reply from prismplus.com.au
Thanks for the great review, Colan! We're happy to hear it’s strong, sleek, and simple to set up. Appreciate the support! 👍
Kind regards,
Prism+ Australia
0 durability
We bought the Symphony Sound Bar on July 2023. The sound bar has always been connected to our TV via HDMI Arc and protected via a surge protector.
Fast forwarding 2 years, the sound bar recently started to stutter intermittently. Given that it has also went past the 1 year warranty, Prism+ will not assist in the repair/replacement.
This is an expensive lesson as this Soundbar costs over $600 AUD, which only lasted for 2 years.
I do not recommend this product and will look elsewhere.
July 7, 2025
Unprompted review
Reply from prismplus.com.au
Hi, Thank you again for your feedback, we’re genuinely sorry to hear about your experience.
We strive to maintain fairness and clarity in our policies, and in this case, the product’s warranty concluded in July 2024. As outlined in our previous communication, we're unable to offer a refund or complimentary replacement for an item that's been in use for two years and is no longer covered by warranty.
To support you as best we can, we’ve extended a repurchase discount as a gesture of goodwill as we have offered in our email. We hope this can help in making your next decision a little easier.
We sincerely appreciate your time, and we’re always here to assist with any questions you may have.
Kind regards,
Prism+ Australia
Outstanding Customer Support and Service - Prism+ Australia
Exceptional customer service from Prism+ Australia! When I encountered an issue with connecting my X340 PRO EVO monitor to a monitor arm, their support team (Kenneth and Erika) was incredibly responsive and helpful. They thoroughly investigated the problem, provided detailed solutions, and even offered to cover shipping costs as a gesture of goodwill. Their commitment to customer satisfaction and willingness to go above and beyond makes them stand out. Thank you again!
June 30, 2025
Unprompted review
Reply from prismplus.com.au
That’s a fantastic experience, Jeremy, thank you for sharing it! 🙌
We’re thrilled to hear Kenneth and Erika delivered such outstanding support and truly went the extra mile. Feedback like this keeps the standards high and the smiles going. Appreciate you taking the time to highlight their effort!
Kind regards,
Prism+ Australia
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