Pristine Auction Reviews 9,344

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting items as described, authentic, and in mint condition. Many appreciate the efficient and secure delivery service, noting items are well-packaged and shipped promptly. The user experience, particularly the bidding process and website navigation, is frequently described as easy, smooth, and engaging, with many enjoying the live auctions. However, some customers expressed dissatisfaction with the pricing, specifically regarding auction fees, shipping costs, and additional charges, which they felt could be high. A few people also reported issues with "mystery boxes," stating the contents were disappointing or not as expected, and in some isolated cases, items arrived smeared or were perceived as inauthentic.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting the authenticity and quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently satisfied with their purchases,... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting fast shipping and secure... See more

Price

Users describe ambiguous interactions with price. Many consumers appreciate finding great prices, winning... See more

User experience

People report positive experiences with user experience, consistently describing it as easy, hassle-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found the exact drivers helmet autographed and certified easily. Auction worked flawlessly and I won. Product was shipped fast and it is an amazing piece for my collection. As described in mint cond... See more

Rated 5 out of 5 stars

The daily auctions provide a great opportunity to bid on 1000+ items but I can always find items im looking for or interested in. Everyday has something different to offer. Ive bought ALOT of memorabi... See more

Rated 5 out of 5 stars

Pristine Auction is the most trustworthy site to purchase autographed memorabilia from, They are a few notches above everyone else. You know that Everytime you make a purchase, you are receiving a... See more

Rated 5 out of 5 stars

Overall experience with the company is great as a customer. I do think some people are surprised that some of the extra charges when they make a purchase at first also love watching the live auction,... See more


Company details

  1. Online Auction Service
  2. Media Company

Written by the company

Online Sports Memorabilia Auction


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Always 5⭐️!

Always 5⭐️!! FedEx let me down, but it wasn't anything to do with Prestine. I haven't won many items from the their auctions and have been very pleased with it all. I highly recommend Pristine

December 18, 2025
Unprompted review
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Rated 1 out of 5 stars

This place will have you pay for one…

This place will have you pay for one thing and give you another. I paid for a signed Colston Loveland jersey that said three and over verse little Brother they sent me a regular signed Colston Loveland jersey I bought an MMA glove, a batting helmet and a signed jersey they didn’t give me mma glove they do not answer you when you have problems. I bought a Hulk Hogan mystery box. It had a giant hole in the side, where someone looked at it to see it was something they didn’t want and then they just shipped it out and it’s a signed Texas football Vince Young picture nothing to do with Hulk Hogan stay away from this place. There is plenty other options that won’t rip you off. Once you resolved the issues, I am having I will gladly fix my review, but as of right now,I’m still waiting for the resolve of my gloves. I got a hulk Hogan mystery box that was ripped open like someone looked to make sure it wasn’t something good before they shipped it. I want these resolved that’s it.

November 29, 2025
Unprompted review
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Reply from Pristine Auction

We already replied to a previous post regarding this issue. We have already supplied you with a return label for a full refund to but we have not received it back. Once received, a full refund will be issued. The other issue you sent an email over the weekend and are already working with our team please allow them to assist you.

Rated 3 out of 5 stars

Tried using Thanksgiving code “PECAN”…

Tried using Thanksgiving code “PECAN” for a daily auction won and the Code didn’t work…. 😞 Previous codes worked fine and I will say I rely on them heavily for current purchases. Pristine usually Combines shipping most of the time (even when not asked to hold 👍) except this past time. The 17% auction fees and steep shipping make it tough to buy anything over $25 or so. An $8 auction win turned into $20 after all fees/shipping/insurance… told cost double…

November 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Pristine Auctions are awesome

Pristine Auctions are awesome! Incredible variety of items. The handling and shipping of the items that I receive are exceptional and been using them for over 8 years. Thanks, Jared & crew!

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

I bought Break King Auto Only Football…

Pristine Auction...I bought Break King Auto Only Football Edition Mystery Box (2 hits per pack) Mystery hits Dan Persa and Adam Weber. Dan never played in the NFL and Adam only 1 game really. I paid 31.94 + shipping + processing for garbage 🗑 I have been buying from you for a while and probably will be a while before I buy again.

November 19, 2025
Unprompted review
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Reply from Pristine Auction

Hello Anthony,

We're sorry to hear you didn't get a hit in your mystery box. Something to keep in mind, mystery boxes are based on chance and contain a random selection of items; a "hit" is never guaranteed. For collectors seeking specific items, we strongly advise against purchasing a mystery box and recommend buying the item directly instead. Consistent with standard practice for all random-content items, all sales on mystery boxes are final.

More details can be found in our FAQs: https://pristineauction.zendesk.com/hc/en-us/articles/22381208062359-Mystery-Boxes

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Rated 5 out of 5 stars

The bidding was easy

The bidding was easy, even for a non techy person like me. Payment was easy as well, and delivery was prompt and well packaged, especially the helmet. Jersey's could have been put in a box to protect better, vice the flimsy pocket bag style mailer.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Big let down

Don't waste your money on their mystery boxes. I spent a pretty penny thinking I would get something halfway decent but I was wrong. Most of these items will be going into the trash because that's where they belong.

November 20, 2025
Unprompted review
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Reply from Pristine Auction

Mystery boxes offer a random selection of items, and a "hit" (a specific desirable item) is never guaranteed—they are based purely on chance.

If you are seeking a specific item, we strongly recommend purchasing that item directly rather than buying a mystery box.

Consistent with industry standards for all random-content items, all sales of mystery boxes are final.

For more details, please see our FAQs: https://pristineauction.zendesk.com/hc/en-us/articles/22381208062359-Mystery-Boxes

Rated 1 out of 5 stars

Ordered 3 mystery packs

Ordered 3 mystery packs. Somehow got the EXACT same cards. SCAM MUCH?!

November 18, 2025
Unprompted review
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Reply from Pristine Auction

Hello Ronnie,
Thank you for being a customer!

Something to keep in mind, mystery boxes are based on chance and contain a random selection of items; a "hit" is never guaranteed. For collectors seeking specific items, we strongly advise against purchasing a mystery box and recommend buying the item directly instead. Consistent with standard practice for all random-content items, all sales on mystery boxes are final.

More details can be found in our FAQs: https://pristineauction.zendesk.com/hc/en-us/articles/22381208062359-Mystery-Boxes

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