Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from... See more
Company replied
Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... See more
Company replied
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... See more
Company replied
Company details
Written by the company
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Contact info
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , United Kingdom
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
Excellent
273 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great delivery and customer service
February 17, 2025
Reply from Pro Tek Flooring LTD
Hi Neil
Thank you for the 5* Review
We would love to see the project when it is finished , Chelsea Oak is a great colour choice :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Highly Recommend company and product
Received my order Editions Classic Primrose Satin well packaged and protected.I purchased them in January to take advantage of sale they had on.I have just fitted them in my wife’s new salon.The quality is great and they fitted a dream best click system I have used and they look great.I Also had spoken to the guys and they were really helpful nothing to much trouble,would definitely use again
February 1, 2025
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Philip
Thank you for taking the time to leave such a good detailed review , i will be sure to pass the review onto the sales team and we look forward to seeing the finished project , you can share any images with us on info@protekflooring.co.uk
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Ihor
No worries at all ! , Thank you for taking the time to leave a 5* Review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
very fast delivery lovely products will…
very fast delivery lovely products will defo be ordering more soon
February 18, 2025
Reply from Pro Tek Flooring LTD
Hi Stefan
Thank you for the review and i am glad that you are happy with your product ! We look forward to recieving more orders from you in the future
If you need any assitance on your next order do not hesitate to email or give us a call
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Michael
Thank you ! We are glad everything went smoothly for you , if you need anything else do not hesitate to contact us
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Delivery was great and also product…
Delivery was great and also product quality is excellent
February 3, 2025
Reply from Pro Tek Flooring LTD
Hi Derek
Thank you for the 5* , i will pass this review onto our Transport team :)
We are really glad you are happy with the product
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent service so far. We have not fit the flooring yet
We have not fit the flooring yet, however, ordering and delivery was a flawless process, very pleased with this company communication and service. The vinyl looks of a great quality. Very happy so far.
February 7, 2025
Reply from Pro Tek Flooring LTD
Hi Mariya
Thank you for the great review. We would love to be updated on the process once you have finished fitting the flooring , We are in the process of asking customers if they would be happy to share a few words about thier experience with the product that we can post across our blogs . If you would be happy to send this across along with some images to marcus@protekflooring.co.uk that would be great !
Thank you again for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent services when we kindly asked…
Excellent services when we kindly asked for some free samples of the flooring we are hoping to purchase. They came the next day!
February 6, 2025
Reply from Pro Tek Flooring LTD
Hi Julie
We are so glad you decided to choose us for your samples. We will be more than happy to help you with any questions you may have before you purchase
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Would highly recommend!
Great experience with Pro Tec flooring, really good value product, high quality vinyl tiles in a beautiful oak finish, and delivered really quickly. Very happy indeed!
January 27, 2025
Reply from Pro Tek Flooring LTD
Hi Suzanne
Thank you for the 5* The Hever oak is great choice ! , We would love to see some photos if you would be happy to share this with us , please send them through to info@protekflooring.co.uk
Thank you :)
Marcus Kallmeier
Director
Pro Tek Flooring LTD
This company has a beautiful product…
This company has a beautiful product complemented by FIVE STAR service!
January 22, 2025
Reply from Pro Tek Flooring LTD
Hi !
Thank you so much , i will pass this review onto the sales team , so glad you were happy with everything :)
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Steve
Thank you so much for taking the time to amend the review and im glad we got everything sorted for you , As i put in my email to you if you need any advice or help when placing the order just let me know !
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Fast service
Fast order processing and quick delivery.
The only downside is that although my delivery was rescheduled nobody let me know. So I only found out by phoning the delivery company myself.
I would use Pro-Tek again, we ordered 17 packs of the Syon White Herringbone and out of all of those only 1 plank in 1 pack was damaged. Quick to lay and seems high quality!
January 16, 2025
Reply from Pro Tek Flooring LTD
Hi Weronika
Thank you for the 5* we are really glad that everything went smoothly for you and that you would use us again.
We understand the frustration of the couriers , we do ask that if there is any changes to your delivery or delays that they call you prior so i do apologise for this.
Thank you again for taking the time to leave us such a great review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I highly recommend Pro Tek Flooring…
I highly recommend Pro Tek Flooring LTD. Quality products at a competitive price. Very knowledgeable technical support. Good communication with regards to delivery.
January 28, 2025
Reply from Pro Tek Flooring LTD
Hi Mr Adams
Thank you very much for taking the time to leave us a great review.
I will pass on your kind words to the sales team
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Looking for a specific herringbone…
Looking for a specific herringbone design for a bathroom and came across Pro Tek. Ordered sample that came quickly and after making decision, rang the office and arranged pick up. Everything ready for me when I arrived. Now just waiting for installation. Very pleased.
January 13, 2025
Reply from Pro Tek Flooring LTD
Hi Terence
Really glad that every part of the service was swift and easy for you
We would love to see the finshed article when it is all installed !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The sample I liked was Pro-tec Cameron…
The sample I liked was Pro-tec Cameron oak. It was 8.5mm thick and seemed to be very strong. Will be ideal flooring and good lasting.
January 20, 2025
Reply from Pro Tek Flooring LTD
Hi Renata
You are correct this is our highest luxury flooring , it comes with a lifetime residential and 30 year commercial guarantee so is perfect no matter the area
Please let me or the team know if you need any further advice
Thank you
Marcus Kallmeier
Pro Tek Flooring LTD
So recommended very helpful staff great…
So recommended very helpful staff great communication this is the second purchase from this company will definitely be using again
January 20, 2025
Reply from Pro Tek Flooring LTD
Hi Donna
Thank you for the fantastic review and for your multiple orders with us
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Received a quick response and delivery…
Received a quick response and delivery of the samples.
January 6, 2025
Reply from Pro Tek Flooring LTD
Hi Brian
Thank you for taking the time to leave us a great review
I am glad we could help and the samples turned up efficiently
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent- samples sent out swiftly and…
Excellent- samples sent out swiftly and with no quibble.
January 2, 2025
Reply from Pro Tek Flooring LTD
Hi Carla
Thank you for the 5* :)
We ensure that all the XL samples are sent 1st class toa rrive with you quickly
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Miss Sheer
Thank you for the 5* Review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Good quality, but incomplete order
Ordered some flooring samples and a 2.5m long stair nosing piece. Flooring samples seem good quality, however one was missing and the others don’t have the product names on them so it’s difficult to work out which is which. Postage was a bit expensive at £25 but glad there's opportunity to see the product before committing.
December 9, 2024
Reply from Pro Tek Flooring LTD
Hi Beth
Thank you for taking the time to leave a a review
Firstly regarding the delivery i do apologise at the price , due to the legnth of the parcels we can only use one courier service for this. The actual price we are charged for this is £29.99 plus VAT and so on each courier we send out we actually lose a small margin based on the £25 price we charge
In relation to the samples i have emailed you to rectify this issue
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
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