Your response time took only three business days to rekey my locks to my new house. You would have received 5 stars if it was quicker being that I was moving into a new house and concerned that there... See more
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Review summary
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Reviews shaping this summary
Everything went well with our air conditioner repair. But, the letter we received following the repair was kinda confusing! We were not really sure what it was supposed to mean and had to call t... See more
Oxi Fresh carpet cleaning, Very pleased. I needed my dad’s carpet cleaned the next day. They were very accommodating. Ignacio was a pleasure, he was very professional. Thank you for meeting my nee... See more
We recently closed on a house purchase in Joshua Tree, CA, found ourselves without all keys, limiting accessing. Service was provided by Daniel Stransky who was sent out by Frontdoor via a Rekey Servi... See more
Company replied
Company details
- #3 of 3 best companies in Home Help Service
Written by the company
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Written by the company
Contact info
3400 Players Club Parkway, Suite 300, 38125, Memphis, United States
- (888) 716-0967
- pro.frontdoor.com
4.4
Excellent
459 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn't find what i was looking for
They just sent my request to some companies that might be somewhat related to what I need
January 27, 2026
Very professional job well done
January 27, 2026
2 years ago my dishwasher wasn't…
2 years ago my dishwasher wasn't cleaning dishes as well as I thought it should. I told the technician it just wasn't getting hot enough to dissolve the detergent. The technician came out, ran it through all of the cycles and said it just needed to be cleaned out, there was nothing wrong with it. The dishwasher did marginally clean better for a couple weeks after being cleaned out.
After 2 years I had enough and just bought a new dishwasher, when I pulled the old one out I saw the thermostat was burned out and the cable to it was unplugged. This was a 6 dollar part, if the technician had just pulled out the dishwasher and checked it he would have saved me 2 years of poorly cleaned dishes. I knew it wasn't getting hot enough but I trusted your technician more than myself.
January 26, 2026
Unprompted review
Service tech was extremely…
Service tech was extremely well-informed, showed me what to do each month for upkeep, and verified the unit was running well. Very polite, respectful, and professional in every way.
December 5, 2025
Unprompted review
HGREAT COMPANYe was very nice and respectful done…
He was very nice and respectful done his right
January 20, 2026
On time very thorough knowledgeable…
On time very thorough knowledgeable completed the task in a reasonable time
January 20, 2026
Great job
He was very good at communicating with us and was quick with what he needed to do. It was a pleasure to have him rekey our locks.
January 13, 2026
easy to get this done
January 13, 2026
Great Company
The technician was friendly, knowledgeable, and professional. He was also very accommodating at working with my timeframe.
January 13, 2026
Disappointed services
I had a very disappointing experience. The service was unprofessional and poorly handled. they canceled same day of the appointment date and inform 30 minutes before the appointment time .
This caused unnecessary frustration and wasted my time. Based on this experience, I would not recommend this business.
January 8, 2026
Unprompted review
Great experience!!
Great experience!!! They really care about getting the job done right and stayed late to handle our complicated door handles. Bottom line they fixed everything perfectly and answered all of our questions. Definitely recommend this place!
January 6, 2026
All around great experience
Customer Service was very friendly and accommodating and the service tech was respectful, on time and very friendly and efficient.
December 30, 2025
Service was more than expected!
AMP rep was on time, professional, and extremely thorough in the inspection of the heating system.
December 23, 2025
Service has not been done
Service has not been done. And I have now been waiting months. Insane.
December 23, 2025
I like how fast things moved but am…
I like how fast things moved but am confused how things go, when I'll get the money and who to contact
December 16, 2025
Fast great clean
December 16, 2025
You never showed up to tune up my…
You never showed up to tune up my Phantom screen door!
December 16, 2025
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