Your response time took only three business days to rekey my locks to my new house. You would have received 5 stars if it was quicker being that I was moving into a new house and concerned that there... See more
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Review summary
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Reviews shaping this summary
Everything went well with our air conditioner repair. But, the letter we received following the repair was kinda confusing! We were not really sure what it was supposed to mean and had to call t... See more
Oxi Fresh carpet cleaning, Very pleased. I needed my dad’s carpet cleaned the next day. They were very accommodating. Ignacio was a pleasure, he was very professional. Thank you for meeting my nee... See more
We recently closed on a house purchase in Joshua Tree, CA, found ourselves without all keys, limiting accessing. Service was provided by Daniel Stransky who was sent out by Frontdoor via a Rekey Servi... See more
Company replied
Company details
- #3 of 3 best companies in Home Help Service
Written by the company
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Written by the company
Contact info
3400 Players Club Parkway, Suite 300, 38125, Memphis, United States
- (888) 716-0967
- pro.frontdoor.com
4.4
Excellent
459 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
But the information … priceless
Good communication, prompt, helpful, got the job done
December 16, 2025
I have been with American Home shields…
I have been with American Home shields for years, i have had rent homes on American home shields, and they have always been amazing when it came to get something repaired. Frontdoor pro is really quick to getting the ball rolling, and making their customers happy. This is the reason why i Choose American Homesheilds/ Front door, their customer service it is second to none. I highly reccomend them If it were up to me i would give it a 10 stars. Great service. TRy them, you will be amazed with their service.
December 8, 2025
Clean, Professional Installation of Water Monitor Device
Installer Isaac did a great job installing my Flo Smart Moen Water Monitor and Shutoff device. He was on time, very courteous, and professional. He answered all my questions and was very knowledgeable. Thank you so much!
December 10, 2025
Unprompted review
On time and very professional!
December 9, 2025
Clear communication and updates
Clear communication and updates, timely, very professional, thorough and efficient.
December 9, 2025
The technician was very nice changed my…
The technician was very nice changed my filters and explained my system was in great shape.
December 9, 2025
Excellent customer service from the…
Excellent customer service from the Chris and Rafi. Both were friendly and courteous and once tech arrived he got right down to his work efficiently and thoroughly.
December 9, 2025
My experience with frontdoor Pro was…
My experience with frontdoor Pro was smooth and dependable. The technician was prompt, professional, and fixed the issue faster than i expected. It made dealing with home repairs much less stressful.
November 13, 2025
Unprompted review
Deceptive advertising
I was contacted regarding installing a new A/C system prior to the expiration of the federal tax credit program for Energy Efficient upgrades. Frontdoor Pro sent me 3 quotes based on the tax credit. As it turns out, none of the three units came remotely close to qualifying for the tax credit as none of them included qualifying equipment. I almost got into a contract expecting a tax credit that would never come. Fortunately, I spoke with a credible local installer who saved me from making that mistake.
December 4, 2025
Unprompted review
Scheduling was easy …
Scheduling was easy and technicians kept me informed of arrival time. Work was completed in a timely manner. Very easy process!
December 2, 2025
Reply from Frontdoor Pro
Linda, this is absolutely wonderful to hear! Our goal is to help make homeownership as stress-free as possible. We look forward to lending you a helping hand on your home repairs and maintenance for many years to come. Thank you!
Had a great experience with Walter with…
Had a great experience with Walter with Excalibur HVAC Plus! Definitely recommend!
December 2, 2025
Reply from Frontdoor Pro
Beth, that's terrific to hear that your HVAC service went smoothly with Walter! Thank you for being a valued member and for sharing your feedback with us.
Reply from Frontdoor Pro
David, that sounds like music to our ears! Thanks for sharing about your positive experience, and we look forward to assisting you on your future home repairs.
Showed up on the time scheduled,service…
Showed up on the time scheduled,service guy spoke when I opened the door we had a good conversation about the weather,did the inspection said all was good.
December 2, 2025
Reply from Frontdoor Pro
Harold, we pride ourselves on helping to make home ownership more hassle-free. Thank you so much for sharing your feedback, and we look forward to assisting you with your future home repairs!
Service technician was very…
Service technician was very professional and walked through the process, provided updates and recommendations
December 2, 2025
Reply from Frontdoor Pro
James, we're super-psyched to hear that you had a positive experience. Thank you for being a valued member!
Horrible Service
I didn’t not get the service in credit since the company did contact us, at first, home shield did not understand it was on my account. The first company they sent did not come and had to ask to get the service credit.
December 2, 2025
Reply from Frontdoor Pro
Ashley, I apologize for any misunderstandings that may have occurred. Please reach out to us at (844) 473-7849 at your earliest convenience so we can further assist you and clear up any outstanding issues. Thank you!
Reply from Frontdoor Pro
Eric, it's awesome to hear that you had a positive experience with Justin. Please don't hesitate to reach out to us again regarding your future home repair and maintenance needs. We're here for you!
Reply from Frontdoor Pro
Ronnie, reading your feedback made our day! Thank you for being a valued member and for entrusting us to assist you with your home repair and maintenance needs.
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