Your response time took only three business days to rekey my locks to my new house. You would have received 5 stars if it was quicker being that I was moving into a new house and concerned that there... See more
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Review summary
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Reviews shaping this summary
Everything went well with our air conditioner repair. But, the letter we received following the repair was kinda confusing! We were not really sure what it was supposed to mean and had to call t... See more
Oxi Fresh carpet cleaning, Very pleased. I needed my dad’s carpet cleaned the next day. They were very accommodating. Ignacio was a pleasure, he was very professional. Thank you for meeting my nee... See more
We recently closed on a house purchase in Joshua Tree, CA, found ourselves without all keys, limiting accessing. Service was provided by Daniel Stransky who was sent out by Frontdoor via a Rekey Servi... See more
Company replied
Company details
- #3 of 3 best companies in Home Help Service
Written by the company
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Written by the company
Contact info
3400 Players Club Parkway, Suite 300, 38125, Memphis, United States
- (888) 716-0967
- pro.frontdoor.com
4.4
Excellent
459 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frontdoor Pro
Frederick, we truly appreciate your feedback and look forward to partnering with you on your home repair and maintenance needs for many years to come. Thanks for being a valued member!
Warning about using Crown Temperature, Healing and Cooling company.
First, I spent over two days about two hours trying to get an annual HVAC appointment set up through AHS. Once that finally happened Crown Temperature, Heating and Cooling sent out a technician who checked my furnace and humidifier attached to furnace. He said I needed to get another humidifier filter and took out the filter for me so I could make sure I got the right one. He failed to mention that if I didn’t replace the filter right away that water would flow onto our basement floor. So, the next day we had a flood in and around our furnace in the basement. When we called Crown, the head technician, named Jeremy, was exceptionally rude, would accept no responsibility for the situation, screamed both at my husband and I on two separate phone calls and hung up on us both times. My husband called and asked for the owner of Crown to call us but he never did. Wow! The worst customer service we have ever had! We not only will never use Crown again, we are very unhappy with AHS.
November 18, 2025
Reply from Frontdoor Pro
Susan and Charles, thank you for bringing this matter to our attention. We are currently looking into this case and will respond back here again shortly.
Need better customer service
Need American to take my call, I submitted my information and he asked the same questions again.
November 18, 2025
Reply from Frontdoor Pro
Hello! Please reach out to us at (844) 473-7849 or email help@pro.frontdoor.com so we can further assist you. Thanks!
Furnace maintenance
Communicated their arrival time to me. Was time efficient and knowledgeable.
November 11, 2025
Reply from Frontdoor Pro
Heidi, we love to hear this. Thank you for entrusting us with your home repairs and maintenance needs. We're proud to have you as a valued member!
Excellent professional work
Excellent professional work. Very attentive technicians.
November 11, 2025
Reply from Frontdoor Pro
Falcon, we're proud to partner with you on your home repair and maintenance needs. We love our technicians as well--and look forward to assisting you for many years to come.
Reply from Frontdoor Pro
Henny, we always strive to help make your home ownership journey more stress-free. Thanks for providing this awesome feedback and for being a valued member!
Easy to schedule and everything worked…
Easy to schedule and everything worked out perfectly.
November 11, 2025
Reply from Frontdoor Pro
Janet, these are words that we absolutely love to hear! We look forward to partnering with you on your home repair and maintenance needs for many years to come. Thank you!
Reply from Frontdoor Pro
Patsy, it's feedback like yours that keeps us motivated to deliver the best service every time. Thank you for entrusting us with your home repair and maintenance needs!
Reply from Frontdoor Pro
Jeanne, thanks so much for the 5-star rating and for being a valued member!
Reply from Frontdoor Pro
Syed, we're honored to be partnering with you on your home repairs and maintenance needs. Thank you for the valuable feedback!
The guy came he knew what he needed to…
The guy came he knew what he needed to do he did it and I said is that it? He said yes and left. Easy peasy!
November 4, 2025
Reply from Frontdoor Pro
June, this is exactly what we love to hear! We're thrilled to hear that your service was smooth and seamless. Thank you for being a valued member!
Reply from Frontdoor Pro
Jimmy, we're happy to hear that you received the 5-star service you deserve. Thank you for entrusting us with your home repair and maintenance needs!
Good Experiance
Prompt, professional, inforative. The technician didn't rush through the visit and explained what he was doing.
October 14, 2025
Reply from Frontdoor Pro
Ron, we're thrilled to hear that your technician delivered a 5-star experience. We constantly strive to help make home ownership less stressful and look forward to assisting you with your repair and maintenance needs for many years to come. Thanks!
Reply from Frontdoor Pro
Dominic & Karen, it's fantastic to hear about your positive service experience. Please don't hesitate to reach out to us with your future home repair and maintenance needs. Thanks!
I have already given an EXCEPTIONAL…
I have already given an EXCEPTIONAL review two times - and I continue to receive emails requesting my review.
Please contact me if you have questions
October 28, 2025
Reply from Frontdoor Pro
Cindy and Paul, we truly appreciate your exceptional reviews and will look into why you're receiving multiple communications. We're honored to have you as a valued member!
Doug was extremely knowledgeable and…
Doug was extremely knowledgeable and fair. One of the best I have ever met!
October 28, 2025
Reply from Frontdoor Pro
Tony, reading your review about Doug really makes us happy as we pride ourselves on helping to make the home ownership journey less stressful. We look forward to assisting you with your home repairs for many years to come. Thank you!
Bruce called to let me know he was on…
Bruce called to let me know he was on his way and was polite and efficient when he arrived.
October 28, 2025
Reply from Frontdoor Pro
Kevin, it's great to hear that Bruce delivered a 5-star service. Thank you for sharing and for being a valued member!
Knowledge Salesman
The knowledge and understanding of what I was trying to get accomplished.
October 21, 2025
Reply from Frontdoor Pro
Cynthia, we're thrilled to hear your feedback as we constantly strive to deliver prompt, professional and courteous service every time. Thank you for entrusting us with your home repairs and maintenance issues!
Professional Service.
The service was on time, the communications was excellent and done in a timely/professional manner.
October 28, 2025
Reply from Frontdoor Pro
Richard, we're honored to partner with you on your home repair and maintenance services. Thank you for being a valued member!
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