ProblemShared Reviews 2,911

ProblemShared have shown professionalism and understanding throughout my experience with them.
I have felt comfortable during all communications with them.
I would 100% recommend using ProblemShared as a first choice.

Turnaround for assessment was very quick. Good communication throughout.

Really easy to navigate through to the assessment. Great turnaround time from start to finish. We even got the diagnosis on the day and the report the next day. Fantastic.

Great service, provided plenty of understandable knowledge including videos ect , friendly knowledgeable and understanding staff will definitely highly recommend.

Great service really good aftercare.

Dyslexia assessment with Problem Shared. I couldn’t be more impressed with the entire process. From start to finish, the quality of the assessment was outstanding. It was clear that every stage had been thoughtfully designed to give a complete and accurate understanding of how those with dyslexia can learn and process information. The assessor was fantastic — incredibly professional & patient. What could have felt daunting ended up feeling reassuring and well‑managed. They explained each step clearly, and created an open and honest environment. Their calm, structured approach made a huge difference.
The assessment itself was extremely thorough. It didn’t just look at reading or writing, but explored wider learning patterns, processing styles, strengths, and challenges. The outcome has been incredibly positive. Overall, I’d highly recommend Problem Shared to anyone considering a dyslexia assessment. The process is professional, supportive, and genuinely life‑changing.

The whole process was extremely rigorous and I have absolute faith in my son's diagnosis. The assessors we spoke to were kind and engaging with my son who has difficulty talking to people he doesn't know. Once we were given the formal diagnosis, the assessor also produced the formal diagnosis report very quickly so we could put exam support in place in time for my son's GCSEs. Very impressed.

Great empathy, very understanding and informative, made me feel comfortable

Julie was brilliant with my son during his Dyslexia Assessment and I can highly recommend the process. She built a rapport with him at the beginning so he could relax and feel comfortable during the assessment. The session flowed well and there were breaks given in between activities. He loved his certificate at the end!
Julie was very thorough in her verbal feedback to help me understand the diagnosis and what this may mean throughout my son’s education as well as into his adult life. Thank you for your support!

Thank you to everyone at Problemshared for making my journey smooth as possible. I am extremely grateful for all your help and continued assistance.

The process was very quick for both an ADHD and Autism Assessment. I started my journey in Jan 2026 and received my diagnosis by April - now waiting for Psychoeducation Courses, Talking Therapy and Medication.

I was anxious about the assessment but Kerenhappuch Tazvivinga (ADHD) and Claire Lovick (Autism) were both very professional, made me feel at ease, and very accommodating throughout the whole process. Both clinicians discussed sensitive topics with care and great confidentiality whilst providing clear advice on how to approach my diagnosis. I can't thank them enough!

I would highly recommend ProblemShared, especially Kerenhappuch and Claire!

I've recently been diagnosed with ADHD and Autism with Problem Shared. The wait times compared to the NHS were good. 1 year for Autism and 8 months for ADHD.

This morning I had an appointment booked at 8.30am to discuss my ADHD medication. I hate doing this type of thing anyway, so didn't sleep last night but got myself geared up ready on time. 90 minutes late and still no one has turned up. I've given up waiting and shut my lap top.

This is very upsetting as I was looking forward to hopefully starting to feel better on the medication soon, and I cancelled something important today so I could attend this appointment.

Unfortunately it takes up to a week to get a reply via email, and impossible to get through on the telephone.

I have no idea how long I have to wait for another appointment, so a very frustrating experience.

Donella Colchester-Stone

From start to finish Problem Shared have just been brilliant. They’ve helped at every stage with compassion, kindness and understanding, considered all points of view and explained their findings clearly and an easy to understand way. The assessment with Emma was a highlight and I can’t thank her enough for the time she took during my son’s assessment and the follow up appointment with my wife and I. Would not hesitate to recommend her to anyone in a similar position.

The communication is soooo good , reminders etc if cannot say anything bad at all , thank you for your quick response to my application . Cannot recommend highly enough .

From the initial ADHD assessment and through the titration process, I've been dealing with Problem Shared for a couple of years now and my overall experience has been good. I was lucky enough to have most of my medication appointments with Josie Hadlington who is just a delight to deal with. She's professional, warm, understanding and clearly very knowledgeable 5* all the way - I couldn't have asked for anyone better. I am now at the end of the process and will miss the regular catch ups with Josie and the guidance and help she's provided. Thanks Josie :)

Knowledgeable and professional assessment for my son.

Tanya Beck was brilliant, thorough and compassionate. We felt at ease with her from the beginning of the assessment.

Brilliant experience throughout! Very fast and efficient, easy to use dashboard and regular reminders. Assessor was safe and kind, giving me more time that allotted meaning I felt listened to and understand. Highly recommend!

I am extremely disappointed with the service provided. The company’s handling of our case has been both confusing and, at times, highly unprofessional, which has caused significant stress for our family.

My son, who is already diagnosed with autism, is in need of an ADHD assessment. He has given consent on multiple occasions for the team to communicate with me as his mother; however, this has repeatedly been overlooked, seemingly due to a lack of continuity between staff handling correspondence.

Communication has been particularly frustrating. It is very difficult to reach anyone by phone, and when contact is made, it is even harder to receive clear and consistent information. For example, I have just received an email stating that his identification has not been received, despite it having been confirmed as received on three separate occasions. Additionally, there appears to be confusion regarding whether his assessment has been completed, as we have been given conflicting information.

Nearly EVERY email has the treat of them taking you off the waiting list.

This ongoing lack of clarity and organisation has caused unnecessary distress, particularly for my son, who is already feeling extremely frustrated. The level of stress this situation has created could have been avoided with more competent and consistent communication.