procolored.com Reviews 462

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, vibrant prints, and ease of use, often highlighting how these items have positively impacted their businesses. The customer service and staff are frequently described as incredibly helpful, professional, and quick to resolve any issues, with many appreciating the detailed guidance and support provided. However, some customers also noted experiencing significant issues with product functionality, including printers arriving broken or developing problems shortly after purchase, such as clogging or printhead failures. These individuals often reported dissatisfaction with the support process, citing slow response times, difficulties in reaching customer service, or being asked to perform complex repairs on new equipment.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the print... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the vibrant colors, sharp details,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and responsiveness of support... See more

Based on these reviews

Rated 5 out of 5 stars

Every time I connect with ProColor, their engineers are incredibly helpful and detailed. They always help me solve any issues, walk me through what I need to know, and explain everything clearly. I ca... See more

Rated 5 out of 5 stars

I bought the Procolored F13 + Oven combo from the 2024 Black Friday sale. Almost a year later, these machines have worked well. I did have an issue with the oven's switch, but the tech and after-sales... See more

Rated 5 out of 5 stars

Customer service Is great and the machine was extremely easy to set up. User friendly - the software is not a design stupidity so you will need use Canva or adobe photoshop. You will get a red usb por... See more

Rated 5 out of 5 stars

Unbelievably good online support paired with a very solid printer. I've been thoroughly impressed with both how active and attentive their online tech support is, helping us sort any issues that mig... See more


Company details

Written by the company

Welcome to Procolored. Trust in our printers which are tailored for lightweight print-on-demand tasks. Start your business with us to personalize products with colorful design and high-quality prints. Procolored keeps pursuing user-friendly experience and reliable technology to sparkle your joyful journey of producing attractive items.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

462 reviews

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Replied to 1% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I have 2 printers with the company

I have 2 printers with the company. Dtf and a uv dft flat bed. Direct object printer.Yes sometime there a learning curves and understanding the printer. But as far as the printer go’s they are impeccably good quality. And the prints are very vibrant. And the customer service is spot-on. if you ever come across any issues, they will sort it immediately. Cannot fault the customer service. 👌

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Procolored F8 and P13 Printers

I have both the Procolored F8 and P13, and I absolutely love them! I haven’t had any issues, and they’ve helped me turn a simple hobby into a small business. Anytime I need support, the Procolored team is there to help and walk me through any problem-solving I may need. I highly recommend their products!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Procolored are AMAZING

This is my first step into DTF printing, and Procolored were there to help in making my decision on what printer suited me best...even though i had not bought anything yet. The Sales team are fantastic, and help to answer any questions or queries that I had. I would highly recommend this company to anyone wanting to get into the business.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE MY CHOICE!!!! K13 Lite

I spent months studying for the right DTF printer and the K13 Lite dropped right on time! This is a workhorse and I am proud of my choice. Customer Service is fantastic! Knowledgeable and patient….GOOD STUFF!!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Bought my K13 Lite bundle with…

Bought my K13 Lite bundle with smokeless oven last September and I’m extremely satisfied with the performance. Colors came out great! Experienced a slight issue with the Ink Button and Paper Task Indicator lights flashing and had to connect with their tech support who were able to assist me immediately and remotely resolve the issue with ease and professionalism. Highly recommend!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

driver installation problems


I bought the Procolored P13.

Unfortunately, I had problems installing the driver, so I contacted support.

I'm thrilled! All the problems were solved perfectly and very professionally.

A very competent team. Thanks again!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

support is so quality

I contacted support to install the new parts of my machine, and they were extremely helpful and friendly. They immediately understood the problem and helped me solve it.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazingg

I recently purchased this printer and it is amazing. I had some difficulties at first but, tech support was very patient in helping me resolve the issue. I can't wait to start printing and have fun making shirts.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

I needed help with my procolored curing…

I needed help with my procolored curing oven and Kacey helped me get to the right person and she replied very quickly! The tech person who helped me through the process was very helpful with instructions and videos of what to do and everything went smoothly!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A Truly Beginner-Friendly DTF Dream Machine!

I recently purchased the Procolored K13 Lite, and I am SO in love! She looks intimidating at first glance, but don’t let that fool you — this printer is an absolute charm. The setup was surprisingly easy, smooth, and beginner-friendly, even for someone brand new to DTF.

The print quality is amazing, the workflow is intuitive, and everything about the machine feels thoughtfully designed.

Customer service deserves its own set of 5 stars! The technical engineers are top-notch — a true chef’s kiss. Tony jumped right in when I needed help, handled my issue with genuine care, and guided me with patience and concern. Truly outstanding service!

If you’re hesitant, don’t be. The K13 Lite is worth every bit — she’s beautiful, powerful, and so much easier than she looks. I’m officially obsessed! 💖✨

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!!!

I was having a printing issue with my A3 L1800 DTF printer and I contacted customer service for assistance. Anne found out what the issue was, walked me through what to do, and rectified the problem quickly. She was patient, courtesy, and worked quickly.

November 24, 2025
Unprompted review

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