Every time I connect with ProColor, their engineers are incredibly helpful and detailed. They always help me solve any issues, walk me through what I need to know, and explain everything clearly. I ca... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Welcome to Procolored. Trust in our printers which are tailored for lightweight print-on-demand tasks. Start your business with us to personalize products with colorful design and high-quality prints. Procolored keeps pursuing user-friendly experience and reliable technology to sparkle your joyful journey of producing attractive items.
Contact info
1180 Centre Drive, Unit B, 91789, City of industry, United States
- +1 877 717 1666
- support@procolored.com
- procolored.com
Replied to 1% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got the K13 Pro printer and over and…
I got the K13 Pro printer and over and the tshirts I am making with it are AMAZING. Vibrant colors and so easy to print. I can easily resize the art for smaller shirts.
Definity recommend this printer
if you are running a small print business or plan on it and want control over your production and care about the quality output the Procolored p13 is a great investment. It bridges the gap between hobby level printers and full industrial kit. This printer gives you serious power without an entirely industrial footprint. Just go in knowing that good results come with the right process and routine. I highly recommend it for anyone serious about dtf printing
happily grateful
My experience was excellent. I'm very grateful to the two people who helped me in two days. It's my first DTF printer, and I was very excited when it arrived. I had a problem with printing, contacted customer service, and they very kindly helped me.
I have the K13 Lite in pink
I have the K13 Lite in pink. I absolutely love my printer. it has saved me so much money on prints. Whenever I have a question or need help their support team is very knowledgeable and thorough.
I just got the k13 lite printer had my…
I just got the k13 lite printer had my 1st hiccup today. Just needed a little guidance. Support was great helped me get it going again and it was not as painful as everyone says. They did a great job and the printer has been awesome
I was very pleased with the after-sales…
I was very pleased with the after-sales technical support! The agent was very helpful and knowledgeable!!
Procolored customer service was so…
Procolored customer service was so helpful very patient with me help ne install print head and always tjerw for me when i need them thank you procolored
everyone was very helpful and patient
everyone was very helpful and patient. understood me and helped me along the way.
Absolutely awful products (L1800 and…
Absolutely awful products (L1800 and F13 with cooker) and even worse the customer service that will take HOURS UPON HOURS and cost you hundreds (or thousands like us) every time you use the printer… or try to. Their customer service is horrible and be sure you have at least 15-30 mins for a response!!!
The agent was very knowledgeable and…
The agent was very knowledgeable and helpful. My problem was solved on the first go around and the agent made sure everything was complete and working properly. The agent was very nice and patient as the fix took some time. I feel the agent went above and beyond and I’m very satisfied with the service provided!
VERY user and beginner friendly
We bought our first DTF printer and went with a K13 lite with the smokeless over. While there was a little bit of a learning curve, it was very easy to assemble, download and use. Support was amazing with the one small issue we had and acted quickly. Colors are amazing.
I was struggling with my procolored k13…
I was struggling with my procolored k13 as im new to it and thanks to the great customer service, i got it back on track. So happy thank you so much !
printer is great had a few problems but…
printer is great had a few problems but there after sales team and engineers helped me fix and cure all problems with care and patience
This is my first DTF printer
This is my first DTF printer. Oscar has helped me twice now with troubleshooting and he has been so helpful. I am very grateful for their quick helpful tech support.
Ethan from Tech was very helpful in…
Ethan from Tech was very helpful in addressing my questions and concerns. He shared a video in the chat with step-by-step instructions, which helped me resolve the issue. I really appreciate his quick and effective assistance.
Had me going crazy for a while
Had me going crazy for a while. But Nathan was very patient with me til the very end
I've tried other DTF printers and just…
I've tried other DTF printers and just the quality of the prints alone with my Procolored L1800 is exceptional, and plus costumer service and the techical supports are best 24hour help away i appreciate it so much
First printer!
This is my first printer and I love it! I've never had any major issues and I'm just now replacing my first part after having it for a year and one month. It does require daily maintenance, so this is not a printer for someone who wants to print one item every few days. Perfect for a small business just starting out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








