procolored.com Reviews 462

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, vibrant prints, and ease of use, often highlighting how these items have positively impacted their businesses. The customer service and staff are frequently described as incredibly helpful, professional, and quick to resolve any issues, with many appreciating the detailed guidance and support provided. However, some customers also noted experiencing significant issues with product functionality, including printers arriving broken or developing problems shortly after purchase, such as clogging or printhead failures. These individuals often reported dissatisfaction with the support process, citing slow response times, difficulties in reaching customer service, or being asked to perform complex repairs on new equipment.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the print... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the vibrant colors, sharp details,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and responsiveness of support... See more

Based on these reviews

Rated 5 out of 5 stars

Every time I connect with ProColor, their engineers are incredibly helpful and detailed. They always help me solve any issues, walk me through what I need to know, and explain everything clearly. I ca... See more

Rated 5 out of 5 stars

I bought the Procolored F13 + Oven combo from the 2024 Black Friday sale. Almost a year later, these machines have worked well. I did have an issue with the oven's switch, but the tech and after-sales... See more

Rated 5 out of 5 stars

Customer service Is great and the machine was extremely easy to set up. User friendly - the software is not a design stupidity so you will need use Canva or adobe photoshop. You will get a red usb por... See more

Rated 5 out of 5 stars

Unbelievably good online support paired with a very solid printer. I've been thoroughly impressed with both how active and attentive their online tech support is, helping us sort any issues that mig... See more


Company details

Written by the company

Welcome to Procolored. Trust in our printers which are tailored for lightweight print-on-demand tasks. Start your business with us to personalize products with colorful design and high-quality prints. Procolored keeps pursuing user-friendly experience and reliable technology to sparkle your joyful journey of producing attractive items.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

462 reviews

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Replied to 1% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Definity recommend this printer

if you are running a small print business or plan on it and want control over your production and care about the quality output the Procolored p13 is a great investment. It bridges the gap between hobby level printers and full industrial kit. This printer gives you serious power without an entirely industrial footprint. Just go in knowing that good results come with the right process and routine. I highly recommend it for anyone serious about dtf printing

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

happily grateful

My experience was excellent. I'm very grateful to the two people who helped me in two days. It's my first DTF printer, and I was very excited when it arrived. I had a problem with printing, contacted customer service, and they very kindly helped me.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have the K13 Lite in pink

I have the K13 Lite in pink. I absolutely love my printer. it has saved me so much money on prints. Whenever I have a question or need help their support team is very knowledgeable and thorough.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

I just got the k13 lite printer had my…

I just got the k13 lite printer had my 1st hiccup today. Just needed a little guidance. Support was great helped me get it going again and it was not as painful as everyone says. They did a great job and the printer has been awesome

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful products (L1800 and…

Absolutely awful products (L1800 and F13 with cooker) and even worse the customer service that will take HOURS UPON HOURS and cost you hundreds (or thousands like us) every time you use the printer… or try to. Their customer service is horrible and be sure you have at least 15-30 mins for a response!!!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

The agent was very knowledgeable and…

The agent was very knowledgeable and helpful. My problem was solved on the first go around and the agent made sure everything was complete and working properly. The agent was very nice and patient as the fix took some time. I feel the agent went above and beyond and I’m very satisfied with the service provided!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

VERY user and beginner friendly

We bought our first DTF printer and went with a K13 lite with the smokeless over. While there was a little bit of a learning curve, it was very easy to assemble, download and use. Support was amazing with the one small issue we had and acted quickly. Colors are amazing.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ethan from Tech was very helpful in…

Ethan from Tech was very helpful in addressing my questions and concerns. He shared a video in the chat with step-by-step instructions, which helped me resolve the issue. I really appreciate his quick and effective assistance.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I've tried other DTF printers and just…

I've tried other DTF printers and just the quality of the prints alone with my Procolored L1800 is exceptional, and plus costumer service and the techical supports are best 24hour help away i appreciate it so much

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

First printer!

This is my first printer and I love it! I've never had any major issues and I'm just now replacing my first part after having it for a year and one month. It does require daily maintenance, so this is not a printer for someone who wants to print one item every few days. Perfect for a small business just starting out!

November 8, 2025
Unprompted review

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