I have bought Asus AREZ DUAL RX 580 from Box.co.uk for a new build. its a great graphic card for entry level. I run it with four 1440p monitor with no problem. I don't use it for super heavy gaming,... See more
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Ordered my light switch no confirmation received. Called the company to find out about the order and was told I would have it within 3 days . When it didn't arrive had to call again to be told they ha... See more
Company replied
I'm only one small customer, but the customer services people at Product Box went out of their way to help me get the right heater, and get it to me as quickly as possible, as I was buying it as a gi... See more
I placed the order with Product Box, which had the most competitive price on the market. Although I had not heard about them before, I decided to give them a try. I was pleasantly surprised how qu... See more
Company details
Information provided by various external sources
Here at ProductBox, we place you, the customer, as the focus for everything we do. Whether it be our products, pricing or professional, first-class service, we aim to do things the right way, every time. Please call us if you have any questions or queries that you cannot find the answer to online and we will be in touch immediately.
Contact info
Salop Street, NG5 6HD, Nottingham, United Kingdom
- 0115 9649198
- customerservice@product-box.co.uk
- product-box.co.uk
I have bought Asus AREZ DUAL RX 580…
I have bought Asus AREZ DUAL RX 580 from Box.co.uk for a new build. its a great graphic card for entry level. I run it with four 1440p monitor with no problem. I don't use it for super heavy gaming, but I do game. So far I haven't even got it hot. Even VR doesn't seem to be a problem.
July 2, 2020
Unprompted review
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Item out of stock
Item out of stock, however showed In stock on website.
Plus the money for the item was taken out of our account 3 times.
Customer services were helpful.
December 15, 2018
Unprompted review
Reply from Product Box
Hi Mark,
Thank you for taking the time to review your experience with ourselves. We apologise for the item still being available for purchase online, we have now removed the item so this does not affect any future customers. As discussed with my colleague on the phone, we have not taken any payment from yourself. The first order you attempted, declined, and we then voided your successful transaction. Any shadows on your account will then have cleared as no funds were taken by ourselves.
We are pleased to hear you found our team helpful and if we can assist with any enquiries in the future please do not hesitate to contact us, we look forward to providing you with the 5 star service we strive for.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
the product has arrived so that's great
the product has arrived so that's great
when I ordered it I got no email from the product box saying the order was in progress and if I went to the website and queried the status it just said "dropship" which told me nothing
October 29, 2018
Unprompted review
Reply from Product Box
Hi Kevin,
Thank you for taking the time to review your experience with ourselves. Apologies for the lack of clarity with our communications as this is something we pride ourselves on. The 'dropship' note was added incorrectly and should have been your courier delivery tracking number with timescale. We are pleased you are happy with your product and if we can assist you again to make your next experience the 5 star sort we strive for then please do not hesitate to contact me directly.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Fast shipping good price good service
August 13, 2018
Unprompted review
Reply from Product Box
Hi Mark,
Thank you for taking the time to leave us this great review. We are very pleased to hear you were happy with your experience regarding your Hozelock order with ourselves and if we can be of any further assistance in the future please do not hesitate to contact us.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Best price I could find on the web
Best price I could find on the web. Excellent communication and rapid courier delivery. Would use again.
July 31, 2018
Unprompted review
Reply from Product Box
Hi Tim,
Thanks so much for taking the time to leave us such a nice review, we are delighted to hear how happy you are with all aspects of our service. If we can assist with anything in the future please call me directly on 0115 9649198.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
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Excellent customer service (some…
Excellent customer service (some additional shipping cost to Northern Ireland), delighted with chair purchased and would use again
July 20, 2018
Unprompted review
Reply from Product Box
Hello Barry,
Thank you for your review, we really appreciate your feedback as it helps to build trust in ourselves for future customers and shows we are on the right path in terms of customer experience. We are very pleased to hear you are happy with your chair, apologies we could not deliver free of charge to yourself in Northern Ireland. We are working to expand our free delivery network in the near future. If we can help with anything else, at any time, please do not hesitate to contact me directly on 0115 9649198.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Great Customer Service
I placed the order with Product Box, which had the most competitive price on the market. Although I had not heard about them before, I decided to give them a try.
I was pleasantly surprised how quickly they delivered my order, which was very well packed and protected. I highly recommend this company and will be shopping with them again in the future. Brilliant customer service overall.
July 12, 2018
Unprompted review
Excellent Customer Service
I ordered the wrong item and the customer service team were great arranging collection and offering to help me with the new order. Both items arrived quickly and the collection happened when they said it would.
July 4, 2018
Unprompted review
Reply from Product Box
Hello Amanda,
Thanks for your review, we are very pleased to hear our team were able to assist you with your requirements and our delivery service did the job, both with delivery and collection. If you have any further questions or queries that we can help with regarding any of our other products please let us know.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Fantastic product and speedy delivery.
June 28, 2018
Unprompted review
Reply from Product Box
Hello,
Thanks for your review, it is great to hear you are happy with our delivery speed and the quality of your product. If we can help with any future enquiries please do not hesitate to contact me directly on 0115 9649198.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
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Great service and Always deliver
June 25, 2018
Unprompted review
First time i used this company ..i…
First time i used this company ..i would give them 5star rating .ordering was so easy
June 6, 2018
Unprompted review
Reply from Product Box
Hi Alex,
Thanks so much for your lovely review. We are very pleased to hear you found our ordering process simple and easy as that is what our website team strive for with our one-page checkout. If we can help you again soon then please do not hesitate to contact us on 0115 9649198.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Highly recommended
Great company to deal with, and the best online price I could find. Highly recommended
May 29, 2018
Unprompted review
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Best price that I could find and quick…
Best price that I could find and quick delivery. Would definitely recommend
this company.
May 29, 2018
Unprompted review
Excellent service
May 23, 2018
Unprompted review
I'm only one small customer
I'm only one small customer, but the customer services people at Product Box went out of their way to help me get the right heater, and get it to me as quickly as possible, as I was buying it as a gift for an older person, and didn't want them to suffer during the cold weather.
Many Thanks, Claire Crumpton
March 22, 2018
Unprompted review
Good service
Good service, would have appreciated more information on the UK support for the product, And a competitive access to spare parts etc
March 15, 2018
Unprompted review
Reply from Product Box
Hello Hugh,
Thank you for your review, we are pleased to hear you are happy with our service. We cannot see that we have received a request from you regarding UK support information or spare parts. With your review points in mind, please see the link below to the UK Support details for Irobot:
https://uksupport.irobot.com/app/ask/?cc=uk
Additionally, we do not sell spare parts as standard, however, as and when you require anything please do not hesitate to contact us on 0115 9649198 or by email to customerservice@product-box.co.uk and we will look to source any parts for you and quote by reply.
Thanks again for your purchase and review and if we can be of any assistance in the future please do get in touch.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
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Disconnect with supplier and delivery team
We ordered an electric oven from ProductBox because it is an older Whirlpool Ignis model with a cut away back. It has to fit below our gas hob, where an electric oven is already installed, but the gas pipe to the hob will get in the way of most new ovens. However the dimensions of this Ignis oven are almost the same as our broken oven, so it should be fine.This is why we chose to purchase an odd, older model from this company.
ProductBox don't hold stock of this item and instead they arrange for it to be sent directly from the manufacturers. They do not offer fitting, nor any order tracking.
The delivery company turned out to be TeamKnowhow of Curry's PC World and they were able to add fitting on for us. The oven arrived 8 working days after order was placed, as opposed to the 3 days quoted on the ProductBox item description. Unfortunately the delivery and installation team were adamant that it would not fit and so took it away again. They never looked at the new oven's dimensions and instead they said we would get a refund from the seller. They did make two recommendations of alternative oven makes that should fit, but on researching these, there is no way they will fit, whereas the one I ordered is highly likely to.
When I contacted ProductBox about my 'return', they knew nothing about this non-delivery. On checking, they said we would have to pay £40 to continue with the return, or alternatively they will arrange redelivery, because it should never have been taken back by the delivery team in the first place.
So now we have ordered and paid for an oven on 23 February which we have still not received, and we are not clear how long redelivery will take.
All this was particularly disconnected, unhelpful and inconvenient.
UPDATE : score increased to 3* after reply. However I did call before I purchased to discuss the potential installation problem and I was not told that it was possible to purchase installation from ProductBox. In addition the option is not obvious at all on the product pages otherwise I would have definitely bought it. In fact I didn't really want to get it without installation from the vendor in the first place.
March 15, 2018
Unprompted review
Reply from Product Box
Hi Leighton,
Thank you for your review and sorry to hear you feel this way. Our deliveries for this item do go directly from the manufacturer's via Knowhow, we do not provide tracking as this is a booked in service that is usually within 3 to 5 working days so you are informed of a delivery day. I must advise that we do offer installation and also removal (recycling) of old appliances. This is listed on the product page underneath the description. As you arranged with Knowhow regarding the fitting and then dealt with them directly regarding the item not fitting this has nothing to do with ourselves as our fitting service is all planned in and these points are checked. This is also why we were un-aware of any issues when you rang to advise as you had been dealing directly with Knowhow and not ourselves. As your retailer, your contract is with ourselves and as soon as we were advised of this issue we worked quickly to get this resolved for you. We did correctly advise that if you wished to cancel the order it would be classed as a return with a failed delivery and there would be a returns cost of £40 for us to re-route this large, heavy item back through the haulage network.
We have spoken to our manufacturer who has advised that delivery has been booked in between yourself and Knowhow and agreed to be made on 19th March. If you have any issues with delivery on the 19th please call us on 0115 9649198 immediately.
If you need any further clarity please email us to customerservice@product-box.co.uk and we will respond and assist immediately.
UPDATE: Thanks for amending your score and for your comments Leighton, we are looking to make the installation, removal and delivery options even clearer on the listings based on your constructive feedback, much appreciated.
Kind Regards,
Paul Burton
Customer Service Manager
Product Box
Good communication and swift delivery
A great looking website, easy to use with very good communication and swift delivery.
March 15, 2018
Unprompted review
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