Good product, good price, fast shipping, transparent "issues" with the product. Only thing they could have done different is use transparent tape and not brown tape.... Other then that really happy.
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See what reviewers are saying
Product was delivered fast and in good condition. I had a question about the Bluetooth performance which seemed not stable and they offered me direct return/refund if I would want that.
Recently in purchased a refurbished honor 200 model phone from productpine, it was as described, they said was in a very good condition, but was so surprised finding this phone in an excellent or min... See more
Company replied
Received the product quickly but did not serviced my needs. The return has been handled very quickly as well, as promised. Very nice and reliable shopping experience.
Company replied
Company details
Written by the company
Productpine is dé plek voor retour- en refurbished elektronica. Shoppen met een beter gevoel begint hier. Tweede kans, eerste keus: zorgvuldig gecontroleerd door specialisten en altijd met garantie. Minder verspilling, meer voordeel voor je portemonnee én de planeet.🌱
Fast and free shipping above € 20
Shipping within 1 business day.
Service with a personal touch.
Contact info
Muntplein 10 B, 1012 WR, Amsterdam, Netherlands
- +31682370956
- info@productpine.com
- productpine.com
4.7
Excellent
3K reviews
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Productpine
Dear Yemo,
Thank you for your review.
Great to hear your order arrived quickly. Hope to see you again at Productpine.
Kind regards,
Jamil - Team Productpine
Defect products sold under “returned” label
I bought a “returned” smart lock for a well-discounted price. It came nicely packed and in intact state. However it was defected and didn’t function. I requested a refund and sent it back. It was arranged pretty fast and I got my money back which is positive. On the other hand in my refund note it is stated “no reason provided” which is not true. I suspect that this defected lock is going to be self again to someone else under the same “returned” label.
November 20, 2025
Unprompted review
Reply from Productpine
Hi,
Thank you for sharing your experience. We’re glad to hear that the refund process went smoothly, but we completely understand your concern regarding the return reason.
The “no reason provided” note came from our partner’s side, but we want to reassure you that the feedback you shared was received and has been forwarded to them directly. We’ve already highlighted that the item was defective, so they can review it properly and prevent it from being resold in the same condition.
We really appreciate you taking the time to let us know. It helps us improve the quality of returned items and the experience for future customers.
If there’s anything else we can help you with, feel free to reach out anytime.
Kind regards,
Jamil - Team Productpine
The company supplied the right product…
The company supplied the right product at an interesting price and just in time as well.
November 19, 2025
Unprompted review
Reply from Productpine
Hi Bert,
Thanks for your review! Great to hear everything went smoothly: the right product, an attractive price, and delivery right on time. We appreciate you sharing your experience.
Kind regards,
Jamil - Team Productpine
The quality of the bought product was excellent
The quality of the bought product was excellent. The communication on transport and mode of delivery and time was also okay.
November 27, 2025
Unprompted review
Reply from Productpine
Dear,
Thank you for your review. Great to hear the product quality was excellent, and that the transport updates and delivery timing were clear and went as expected. We appreciate you sharing your experience.
Sincerely,
Jamil - Team Productpine
Product and shipping process OK
I ordered a returned product which was not in the original packing but carefully repacked. The product was absolutely according description and OK. Also delivery and tracking was OK and fast. Goor experience!
November 20, 2025
Unprompted review
Reply from Productpine
Dear,
Thanks for your review.
Great to hear the returned product was carefully repacked and matched the description perfectly. Happy the delivery and tracking were fast and smooth as well. We appreciate your trust and hope to see you again!
Sincerely,
Jamil - Team Productpine
Great quality-price ration
Next day delivery. The product was brand new and works perfectly. So happy with the purchase.
November 14, 2025
Unprompted review
Late Delivery, Broken TV, Zero Support
I am absolutely furious with this whole experience. I ordered a TV that was supposed to be delivered in 4 days, but instead it arrived two weeks late. The delivery was planned for Friday, yet on Thursday morning I get a call saying it’ll be at my place in 10 minutes. I had to drop everything and rush home just to receive it.
Then, I unbox the TV only to find the screen cracked. I reached out to customer service, they replied the day after but since it was Friday morning, I clearly asked for an update by the end of the day about what would happen next, refund, replacement, anything. And guess what? Nothing. No follow-up, no information, no solution.
So now I’m stuck with a broken TV, zero answers, and I have to wait two more days because of the weekend. This is absolutely unacceptable.
First and last time I will ever buy from this website!
November 14, 2025
Unprompted review
Reply from Productpine
Hi Vero,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and completely understand your frustration with the delay and the damaged TV.
We’d like to clarify that our team has responded to your messages several times, and the delivery issue is currently under investigation with the carrier. As mentioned in our previous replies, sending multiple messages per day unfortunately won’t speed up the process, but please rest assured that we’re actively following up with the shipping partner to get this resolved as quickly as possible.
We’ll keep you informed as soon as we receive an update from them. We truly regret the inconvenience this situation has caused and appreciate your patience while we work toward a proper solution.
Kind regards,
Jamil – Team Productpine
Motherbord msi B550A PRO
I bought a motherbord msi B550A PRO. When i was using it i found out that misses all the nmve 2.0 screws and the plate that goes around the cpu for the cooler wasn't also. Never buy something from them.
November 13, 2025
Unprompted review
Reply from Productpine
Hi,
Thank you for your message, and we’re sorry to hear about your experience with the motherboard. We’ve checked our system but haven’t been able to find any prior contact or support request under your name or order details.
Could you please share your order number or the email address used for the purchase? Once we have that information, we can look into this immediately and see how we can help you further.
Kind regards,
Jamil – Team Productpine
Good deal
Verry good deal on the item i bought, nearly 50% off.
Fast delivery maybe 3 or 4 days, thats fine.
BUTT, they said the item was "refurbished " but it clearly was not.
It wasn't even cleaned.
It still had dirty fingerprints all over it.
Just tell it like it is and dont make it more then it really is.
I still would of bought it.
November 6, 2025
Unprompted review
Everything was correct
Everything was correct. Communication, shipment and the smartwatch I ordered.
I am very glad with my new smartwatch with a very small scratch, for a very good price. No waste that counts.
November 4, 2025
Unprompted review
This was a repeat purchase
This was a repeat purchase. A quality product was delivered quickly, at a discount due to a minor visual defect. The item is brand new and in working condition. I recommend this seller.
November 1, 2025
Unprompted review
All went smooth
All went smooth, product is very good, fast shipping....price descend....
November 6, 2025
Unprompted review
The product was as described
The product was as described. Only the box was damaged.
November 3, 2025
Unprompted review
Answered quickly
Answered quickly.
Just really a bummer that part of the accessoires were missing from the package and the refund will not cover the cost of buying the accessoire.....
November 6, 2025
Unprompted review
Reply from Productpine
Hi Susanne,
Thank you for your review!
Unfortunately, our partner could not offer a higher compensation amount. Otherwise, they would have to issue a return for the product.
I apologize for the inconvenience this has caused.
Kind regards,
Jamil - Team Productpine
cancelled my order within minutes and it got sent anyway, TOGETHER WITH A RETURN LABEL!
usually I try to be respectful but man, I ordered something and cancelled my order within a couple of minutes. yet they went ahead to send the item AND at the same time mailed me a return label. I mean instead of just not letting the item leave their warehouse this service has managed to create both sides double work. this is being retarded to be honest, I have no words.
November 2, 2025
Unprompted review
Reply from Productpine
Dear Yotam,
Thank you for your feedback. We understand it can be frustrating when an order is shipped despite being cancelled shortly after. In this case, your order was placed and cancelled on a Sunday, during that time, our systems run automatically and neither we nor our partners are operational. As a result, the cancellation could not be processed manually in time to stop the shipment.
A return label was automatically generated to make the return process as easy and free of charge as possible. You’re of course still welcome to use it to return the item.
Lastly, while we understand your frustration, we kindly ask that feedback be expressed respectfully. Offensive language is not appreciated and does not help move the conversation forward.
Thank you for your understanding.
Kind regards,
Jamil - Team Productpine
it was all allright
October 24, 2025
Unprompted review
Reply from Productpine
Hi,
Thank you for your review. Glad to hear everything was all right.
Met vriendelijke groet,
Jamil - Team Productpine
Great bargain with free shipping
I found a great bargain, an older model and retourn item. The steam generator is 40% of a comparable new generator price. Item is exactly as described and shipped quickly and for free.
October 24, 2025
Unprompted review
Reply from Productpine
Hi Kacper,
Thank you for your review. Great to hear you found such a good bargain. It is nice that the steam generator matched the description and arrived quickly and free of charge. Enjoy your purchase.
Met vriendelijke groet,
Jamil - Team Productpine
Great service
Great service, fast delivery. I didn’t like getting a message on whatsapp about it.
October 23, 2025
Unprompted review
Reply from Productpine
Hi Niki,
Thank you for your feedback. Great to hear that you are happy with the service and fast delivery. We appreciate you letting us know about the WhatsApp message. We understand that not everyone prefers that type of communication and will take your input into account.
Met vriendelijke groet,
Jamil - Team Productpine
Great product, great packaging and sending progress
Although the description mentioned the outside packaging has a little damage, I expected so much more damage. Personally I was not able to find any scratch. The product itself was brand new and never used. Even the seal was still on the box. Will I buy here again? For sure!
October 29, 2025
Unprompted review
Reply from Productpine
Hee Rutger,
Thank you for your great review. Wonderful to hear that the product was in perfect condition and even better than expected. We are glad the small packaging note didn’t hold you back and that everything felt brand new. Looking forward to welcoming you again.
Met vriendelijke groet,
Jamil - Team Productpine
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