Absolutely awesome. I had a different company arranged, they didn't bother to show up. I called Matt, he got transport arranged for the next day, the driver showed up and my motorcycle is on it's way... See more
American Haul
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See what reviewers are saying
Initially 'first time' called them for Auto Shipment, MARK & RICHARD were and remained very polite, courteous and excellent with there Occupation. Answered ALL questions asked correctly and in co... See more
Company replied
I was highly impressed with their services. I worked with Denver Alfonso having a car shipped to me and to be honest I’m still shocked at how smoothly the entire process was. I was more than happy wit... See more
This is one of the worst scams ever! These people are unprofessional (cutting me off, loud talking me, concerned more with the ramifications to them, avoiding giving me my deposit back), tried to pres... See more
Company details
Written by the company
American Haul is a licensed shipping company that is fully insured and bonded. We operate across the country to make the relocation of all kinds of auto easier for our clients. We always make our customers.
Contact info
United States
- profexoshipping.com
Sebastian Adams was the best
Sebastian Adams was the best. Excellent customer service. Took all my details down and assured excellent quality.
February 1, 2024
Unprompted review
Reply from American Haul
Dear Clara Davila,
Thank you for your positive feedback! We're thrilled to hear that Sebastian Adams provided you with excellent customer service and assured excellent quality. We appreciate your acknowledgment of his efforts. If there's anything else you'd like to share or if you have any further comments, please feel free to reach out. We value your business and satisfaction.
Best Regards,
The Profexo Team
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Great company
January 1, 2024
Unprompted review
Reply from American Haul
Dear Aleko Shansho,
Thank you for your feedback! We're glad to hear that you had a positive experience with our company. If there's anything specific you'd like to share or if you have any further comments, please feel free to reach out. We appreciate your support and look forward to serving you again.
Best Regards,
The Profexo Team
Alfonso was the best agent
Alfonso was the best agent
He called me and all the time updated me,gave me more money and
He was helpful
February 5, 2024
Unprompted review
Reply from American Haul
Dear CarHauling Dispatch,
Thank you for your feedback! We're delighted to hear that Alfonso provided you with excellent service as an agent. It's great to know that he kept you updated, provided additional support, and was helpful throughout the process. If there's anything else you'd like to share or if you have any further comments, please feel free to reach out. We appreciate your business and look forward to serving you again.
Best Regards,
The Profexo Team
Amazing customer service
Zev, my trusted advisor at Profexo, facilitated the seamless transportation of not one, but two of my vehicles. His expertise and dedication were evident from the moment we began discussing the logistics of shipping. What initially seemed like a daunting task was swiftly transformed into a smooth and efficient process, thanks to Zev's diligent efforts.From the outset, Zev impressed me with his comprehensive understanding of the industry and his commitment to delivering top-notch service. He took the time to carefully assess my requirements and provided me with a tailored solution that perfectly suited my needs. Moreover, his attention to detail and willingness to go the extra mile ensured that every aspect of the transportation process was handled with precision and care.One of the most commendable aspects of working with Zev was his ability to offer competitive pricing without compromising on the quality of service. His quote for transporting my cars was not only fair but truly reflective of the value that Profex prides itself on delivering to its customers. Zev's dedication to ensuring customer satisfaction was evident in every interaction, and it made the entire experience of doing business with Profex exceptionally pleasant.
February 1, 2024
Unprompted review
Reply from American Haul
Dear Pacific Maharjan,
Thank you for your glowing review! We're thrilled to hear about your amazing customer service experience with Zev, your trusted advisor at Profexo. It's wonderful to know that Zev's expertise and dedication facilitated the seamless transportation of your vehicles. We're delighted that he was able to transform what seemed like a daunting task into a smooth and efficient process.
Zev's comprehensive understanding of the industry, commitment to top-notch service, and attention to detail are qualities we deeply value. We're glad that he could provide you with a tailored solution that perfectly suited your needs while maintaining competitive pricing without compromising on quality.
Your satisfaction is our priority, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.
Best Regards,
The Profexo Team
I don't trust Frank
First contacted this company in June 2023. They gave me a quote of $350. Then on the shipping day Frank said it was going to cost me $900. I told him I was going to go with a different company. Now 7 months later Frank is still texting me saying "he has room on a truck if I'm still interested in shipping my car". Each time I reply "please stop texting me. I've already shipped my car months ago.
I don't trust Frank and will not recommend his company.
June 27, 2023
Unprompted review
Reply from American Haul
Dear Ed D,
We apologize for the inconvenience you experienced with our services and any persistent communication from Frank.
Your feedback is concerning, and we take it seriously. We regret any miscommunication or inconvenience caused by the discrepancy in the initial quote and subsequent communication.
We have addressed this matter with Frank to ensure that such issues do not recur in the future. Your trust is important to us, and we apologize for any inconvenience caused by the continued communication.
If there are any further concerns or if you require assistance, please do not hesitate to contact us at info@profexoshippings.com. Your satisfaction is our priority, and we are committed to resolving any outstanding issues promptly.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.
Best Regards,
Harris Stephen
Asst. Manager Operations
Profexo Shipping Inc
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MARK ANDERSON was good and responsable…
MARK ANDERSON was good and responsable person.
January 30, 2024
Unprompted review
Reply from American Haul
Dear DELTRANS GROUP INC,
Thank you for your feedback! We're glad to hear that Mark Anderson was a good and responsible person to work with. Your satisfaction is important to us, and we appreciate your acknowledgment of Mark's efforts. If there's anything else you'd like to share or if you have any further comments, please feel free to reach out. We value your business and look forward to serving you again.
Best Regards,
The Profexo Team
Good vehicle transportation companies are hard to find
If you are looking for a transportation company that will contact you constantly (harass you), provide a layaway plan (can’t find a driver for contracted price so your vehicle doesn’t move), need to make a donation (they charge cross border fees that they don’t tell you about) than Profexo Inc is for you.
Here is my experience with Profexo Inc
Signed contract with Profexo and paid them $130 deposit to transport the vehicle my husband purchased from a different state.
This brokerage company posted an ad on the drivers board offering to pay the driver over $500 more than the delivery price listed on our contract. Not sure who they expected to pay they difference.
A week after the contract date Profexo called saying they can’t find a driver but if we pay more money they should be able to find one. We said no. Days and weeks passed and every communication they were trying to get more money. We kept requesting through phone calls, text messages and emails that they honor the contact and provide delivery for the price on the contact.
They said that they finally had a driver.
The day the vehicle was supposed to be picked up we received a call saying the delivery truck broke down on the way to pick up the vehicle. By now 3 weeks had passed.
I would have believed the “broke down” truck story if it wasn’t for the number of calls asking for more money to find a driver.
I emailed Profexo with a copy of the contract cancelling the contract due to their failure to provide transportation of the vehicle and requested a refund of the deposit money via check within 10 days.
The electronic account that the deposit was paid from we had closed because a cross border fee was charged as a separate transaction after the deposit money was withdrawn. No where on the contract, emails, text messages, or phone calls were we told that there was going to be an additional cross border fee. Profexo’s contract says they are located in Dearborn, MI, the vehicle is in the United States and being delivered to another state within the United States. Why is there a cross border fee?
Over the next 3 weeks my husband contacted them every 3-5 days asking for the deposits money refund.
Things turned ugly. My husband and I were both receiving harassing phone calls on our cell phones continuously throughout the day and night. Hard to work when Profexo kept calling. They wanted our bank account numbers, saying that was the only way to return the deposit money.
They even asked to if they could get a friend’s or family member’s bank account numbers.
Would you give your bank account numbers to someone that took extra money from your account that they did not notify you of ahead of time? Neither would we.
After weeks of harassment they issued an electronic refund for the deposit money to the same account numbers that paid the deposit. We work with our bank to receive the refund. We also had to pay another cross border fee.
Did we get the service we contracted for? NO
Did we lose money trying to deal with Profexo Inc? YES, the cross border fees
Were we harassed to the point that it affected our jobs? YES, most definitely
Would we recommend Profexo? Only to our worst enemy
January 7, 2024
Unprompted review
Thank you Mark
January 23, 2024
Unprompted review
Reply from American Haul
Dear Capital Auto,
Thank you for your message! We're glad to hear that you had a positive experience with Mark. If there's anything specific you'd like to share or if you have any further comments, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.
Best Regards,
The Profexo Team
Great response time from their…
Great response time from their dispatcher. Friendly and very helpful.
January 26, 2024
Unprompted review
Reply from American Haul
Dear Jarmall Campbell,
Thank you for your feedback! We're delighted to hear that you experienced great response time from our dispatcher and found them to be friendly and very helpful. Your satisfaction is our priority, and we appreciate your positive comments. If there's anything else you'd like to share or if you have any further feedback, please feel free to reach out. We value your business and look forward to serving you again.
Best Regards,
The Profexo Team
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Denver Alfonso was the best
January 21, 2024
Unprompted review
Reply from American Haul
Dear Jack Richardson,
Thank you for your feedback! We're thrilled to hear that you had a positive experience with Denver Alfonso. Your satisfaction is important to us, and we appreciate your acknowledgment of Denver's efforts. If there's anything else you'd like to share or if you have any further comments, please feel free to reach out. We value your business and look forward to serving you again.
Best Regards,
The Profexo Team
Mark is a great associate to work with
Mark is a great associate to work with. Great communication!!!
January 25, 2024
Unprompted review
Reply from American Haul
Dear Big Road,
Thank you for your feedback! We're thrilled to hear that you had a great experience working with Mark and appreciated his excellent communication. Your satisfaction is important to us, and we appreciate your positive comments. If there's anything else you'd like to share or if you have any further feedback, please feel free to reach out. We value your business and look forward to serving you again.
Best Regards,
The Profexo Team
Bait and Switch SCAM BROKER
Gave me a quote for enclosed trailer. After ghosting me I finally get a hold of his Co-worker saying Michael was off that day. Then proceeded to tell me they could pick up the vehicle next day on an OPEN TRAILER and I owe the driver 1,100.00 that's 1,240.00 from the 730.00 quoted. I asked for my deposit back and all he did was want to argue. Turning them in for ecommerce fraud the BBB and any other avenue to get my money back.
This is a shady broker....
SCAM BUSINESS DO NOT WASTE YOUR TIME
January 26, 2024
Unprompted review
Reply from American Haul
Dear Robert Bolinger,
We sincerely apologize for the frustration and inconvenience you've experienced with our services. It's regrettable that you were provided with inaccurate information regarding the trailer type and pricing.
We take allegations of bait and switch very seriously, and we assure you that this does not align with our company values or standards. We are committed to providing transparent and reliable service to all our customers.
We apologize for any miscommunication or delays in addressing your concerns. Rest assured, we will investigate this matter thoroughly and take appropriate action to prevent similar issues from occurring in the future.
Regarding your deposit, we understand your desire for a refund, and we are committed to resolving this matter promptly. Please contact us directly at info@profexoshippings.com with your details, and we will work to ensure a resolution.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation.
Best Regards,
Harris Stephen
Asst. Manager Operations
Profexo Shipping Inc
Locked keys
I had a car shipped from UT to NY but the keys was locked in the car, so the 1st driver canceled the order because of accountability reasons.. but they was able to find a driver that could retrieve the keys and still ship the car with no problem
January 26, 2024
Unprompted review
Reply from American Haul
Dear Hunter Hollis,
Thank you for sharing your experience with us. We're sorry to hear about the inconvenience of the keys being locked in the car during shipment from UT to NY. We understand the importance of accountability and appreciate your understanding in the situation. We're glad that our team was able to find a driver who could retrieve the keys and still ship the car without any problem. If you have any further questions or need assistance, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.
Best Regards,
The Profexo Team
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Denver Alfonso great services and fast…
Denver Alfonso great services and fast was last minute call because our first reservation was cancel and he did answer fast and help us.
Thank you.
January 20, 2024
Unprompted review
Reply from American Haul
Dear Yaliben Duque,
Thank you for your feedback! We're delighted to hear that Denver Alfonso provided you with great services and responded quickly to your last-minute call. Your satisfaction is our priority, and we're glad we could assist you when your first reservation was canceled. If there's anything else you'd like to share or if you have any further comments, please feel free to reach out. We appreciate your business and look forward to serving you again.
Best Regards,
The Profexo Team
For 2 weeks I try to send my car to…
For 2 weeks I try to send my car to Seattle until I found this guys , they help me finding a driver and give me a quote and respect the quote and think they’re hones and reliable and that’s hard to find in this business. Thanks David for your help true the hole process.
January 21, 2024
Unprompted review
Reply from American Haul
Dear Valuable Customer,
Thank you for sharing your experience! We're thrilled to hear that we could assist you in sending your car to Seattle. We understand the challenges of finding reliable service, and we're glad we could provide you with a quote and respect it throughout the process. David and our team are dedicated to ensuring a smooth experience for our customers, and we're delighted to have been able to help you. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.
Best Regards,
The Profexo Team
Moved a Camper Van and Motorcycle across the country!
I needed a camper van and motorcycle moved from Oregon to Ohio, in the winter, in an ice storm and subzero temperatures. Andrew and his Team made the process run as smoothly as possible. He arranged for the Driver to pickup the vehicles and handled all the paperwork, insurance, etc. Everything was done professionally and electronically, which was important to me for record keeping. Andrew’s Driver was professional, courteous and polite. Andrew made sure we were in constant communications as the unprecedented weather and ice storm caused unforeseen and unavoidable delays. Would definitely recommend using Andrew if you need vehicles transported.
January 22, 2024
Unprompted review
Reply from American Haul
Dear Valuable Customer,
Thank you for sharing your positive experience with us! We're thrilled to hear that Andrew and our team made the challenging process of moving your camper van and motorcycle across the country as smooth as possible, even in adverse weather conditions. We appreciate your commendation of our professional and electronic approach to handling paperwork and communication. If you ever need vehicle transportation services again, we'd be more than happy to assist.
Best Regards,
The Profexo Team
AVOID AT ALL COST
Do not use this broker. STAY CLEAR. Bait and switch! They will give you one rate and than request for a higher rate afterwards! Very unprofessional! Do not fall for their low quotes as all they care about is their deposit. Good luck getting it back.
December 9, 2023
Unprompted review
Reply from American Haul
Dear Mr. Laktionov,
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you've faced, and we understand your frustration.
We take your feedback seriously, and we want to address the concerns you've raised. It's important to us that our customers feel valued and informed throughout the shipping process. We regret any miscommunication regarding the rates and the subsequent request for a higher rate.
To better assist you and investigate this matter, could you please provide additional details about your experience by reaching out to us at info@profexoshippings.com? Your input is crucial, and we are committed to resolving any issues promptly.
We appreciate your patience and the opportunity to make things right. Thank you for bringing this to our attention.
Best Regards,
Harris Stephen
Asst. Manager Operations
Profexo Shipping Inc
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Unprofessionals
Do not trust this broker. They ask me review first and then lied me to dispatch the car. I guess he found cheaper transporter and tried to ignore a deal with me.
Unprofessionals
Highly not recommend anyone in this industry
January 18, 2024
Unprompted review
Reply from American Haul
Dear Sam,
Thank you for sharing your experience with us, and we sincerely apologize for any inconvenience you've encountered.
We understand the importance of trust and transparency in our industry, and we regret that you felt misled during the process. This is not in line with our standards of professionalism, and we take your concerns seriously.
To address this issue and better understand the specifics of your situation, could you please reach out to us at info@profexoshippings.com with more details? We value your feedback and are committed to resolving any issues promptly.
Your satisfaction is our priority, and we appreciate your patience as we work towards a resolution. Thank you for bringing this to our attention.
Best Regards,
Harris Stephen
Asst. Manager Operations
Profexo Shipping Inc
Good cooperation with Daniel
January 16, 2024
Unprompted review
Reply from American Haul
Dear All Upgrade LLC,
Thank you for sharing your positive feedback! We're pleased to hear about the good cooperation you've experienced with Daniel. If there's anything specific you'd like to share or if you have any further feedback, feel free to reach out. We value your partnership and look forward to continuing to provide excellent service.
Best Regards,
The Profexo Team
Mark Anderson pleasure doing business
January 16, 2024
Unprompted review
Reply from American Haul
Dear Rolling Xpress,
We appreciate your positive feedback, and we're pleased to hear that it was a pleasure doing business with Mark Anderson. If there's anything specific you'd like to share or if you have any further comments, please feel free to reach out. We value your partnership and look forward to future opportunities to work together.
Best Regards,
The Profexo Team
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