Can't give 0 stars unfortunately. Ordered a mega doughnut for Son's birthday. Got confirmation and they took my money. No delivery. Numerous emails and Facebook/Instagram messages sent. No reply. Gues... See more
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Large cookies & cream doughnut ordered for an 18th birthday delivered on the right day & travelled well which is crucial. Absolutely delicious and still tasted good when it was finished 2 days later.... See more
Company replied
Sent doughnuts to friend as birthday gift, unfortunately DPD went to wrong address & so she didn’t receive them. Tried in vain to resolve this with DPD. Although Project D weren’t available to help me... See more
Company replied
Fuming!!! Ordered a celebration doughnut for my daughters birthday on the 17th August fir delivery on the 14th September, I paid for Saturday delivery. It hasn't arrived. I waited all day for it. I ch... See more
Company details
Written by the company
Project D is an artisan doughnut bakery based in the UK. We pop up at events and locations across the UK with our handcrafted creations. We also offer a nationwide postal doughnut delivery service and we've got plans to reopen our shops when possible. www.instagram.com/project.doughnut www.projectdoughnut.co.uk
Contact info
Derby, United Kingdom
- info@projectdoughnut.com
- projectdoughnut.co.uk
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Project D doughnuts are always fab
Project D doughnuts are always fab. These were ordered for delivery for the first time (have been to pop ups before) and the didn’t disappoint
February 3, 2022
Reply from Project D
Hi Sarah thank you for the review we are so pleased you enjoyed them.
Great customer service
Sent doughnuts to friend as birthday gift, unfortunately DPD went to wrong address & so she didn’t receive them. Tried in vain to resolve this with DPD. Although Project D weren’t available to help me in the evening, they promptly responded the next day to resolve this. Thank you! Great customer service, will be even better once the customer service helpline is up and running. Looking forward to buying treats from here again!
February 3, 2022
Reply from Project D
Hi Iram so sorry to hear of the problem with your order yesterday we have been in touch with our couriers about this and have contacted you to resolve it. Apologies if we missed your email last night, we are in the process of installing a customer service line in our office so its easier for customers to contact us if there is a issue but for now we have emailed you to try to sort this out to your satisfaction. Many thanks
Great Doughnuts
Great Doughnuts
Fabulous alternative birthday. Delivered on time & very well packaged. Kept up to date the whole time
February 2, 2022
Reply from Project D
Thanks for the great review Rachel.
Delicious
Arrived exactly when scheduled and early in the day which was great. As for the donuts, absolutely delicious will definitely order more!!
February 2, 2022
Reply from Project D
Thanks very much Kirsty!
Fantastic customer service and excellent doughnuts
Fantastic customer service, and the best doughnuts we have ever tasted! we will definitely buy again
February 2, 2022
Reply from Project D
Thanks very much Jo!
40th birthday for my partner
He absolutely Loved these and the delivery was very fast and taste was fresh-will buy again.
February 2, 2022
Reply from Project D
Fantastic! We are so pleased.
Sent to a friend due to self isolation…
Sent to a friend due to self isolation and these were very much enjoyed!!!
February 2, 2022
Reply from Project D
Excellent! We are so pleased.
Great service
Great service, doughnuts were well received just a shame there was no option to add a gift note to the order.
February 2, 2022
Reply from Project D
Thanks Katie! We are working on the gift notes to be added to our website soon. Many thanks
Love the product but the delivery…
Love the product but the delivery squashed them slightly, would be 5 stars if not
February 2, 2022
Reply from Project D
Thanks Sophie, we are sorry to hear your box was damaged though. Our Customer Service Team will contact you by email about this.
Reply from Project D
Thank you so much!
I have used project D many times and…
I have used project D many times and bought the doughnuts as a present for a friend. They doughnuts sent were far below the standard I received before. However I contacted them via messenger and received a swift response, apology and a replacement order of excellent quality doughnuts. Can’t fault the service I received when I asked for help and despite the first box disappointment I was would still recommend and use again.
February 1, 2022
Reply from Project D
Hi Hannah, thank you for the feedback we are so pleased that your issue was resolved satisfactorily and that you enjoyed the doughnuts! We will always try to resolve any issues our customers may have so that they are happy with the product and the service. Many thanks!
Reply from Project D
Thank you we are thrilled you enjoyed them.
Reply from Project D
We are so pleased you enjoyed them!
The quality
The quality, appearance and taste exceeded my expection , service was great too
February 1, 2022
Reply from Project D
Thank you so much!
Ordered 2 boxes of doughnuts as a…
Ordered 2 boxes of doughnuts as a treat, nice doughnuts
January 31, 2022
Reply from Project D
Thank you we are so pleased you enjoyed them.
Lovely doughnuts!
Lovely doughnuts!! Delivered with care and packaged carefully.
The doughnuts are huge and filling. I could only eat half of one at a time. Very worth spending a little extra to get a dam good, very yummy and guilt -free (ish) treat 😋
January 31, 2022
Reply from Project D
Thank you so much! So pleased you enjoyed them.
Wonderful product wonderful service…
Wonderful product wonderful service amazing business. 🤩
January 31, 2022
Reply from Project D
That's really great feedback thank you!
Reply from Project D
Thank you so much!
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