Projectmontessori Reviews 

583
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 388 reviews, reviewers had a great experience with this company. Customers consistently praise the products, describing them as engaging, educational, and well-made for various age groups. People appreciate the high quality and durability of the items, which often promote creativity and critical thinking. Many also highlight the exceptional customer service, noting that issues are frequently resolved promptly and effectively. However, some customers also noted significant delivery delays, with orders arriving much later than anticipated, often due to international shipping without clear prior notification. Others mentioned unreliable tracking and dissatisfaction with customer service when following up on these delayed deliveries.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and educational... See more

Quality

People report positive experiences with quality, consistently praising the merchandise as well-made, sturdy,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick and easy... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Customer service

Customers had positive experiences with customer service, with many praising the quick and easy communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fun toys ordered for Christmas for young grandchildren. I love that these are designed with challenging play without screentime. The games did not arrive by Christmas, however the company alerted me... See more

Company replied

Rated 4 out of 5 stars

The website is organized well. The age categories are very helpful. The descriptions and images pictured on the website were clear and accurate. My three year old loves everything we’ve ordered from... See more

Company replied

Rated 4 out of 5 stars

The girls experiment kit is at the right level for my almost 7 year old granddaughter to read and follow the instructions. We had fun doing several together. I didn’t give 5 stars because the order di... See more

Rated 4 out of 5 stars

I believe my great granddaughter will enjoy this. I was a little disappointed when I saw the velcro was a small circle. I understand it being small in the mat, but on the items that stick on the mat,... See more

Company replied


Company details

  1. #19 of 22 best companies in Children's Toys Store

Written by the company

Founded by a mom who wanted the very best for her child, Project Montessori was born from a deep desire to nurture curiosity, independence, and joy in learning. After discovering the Montessori method, Sophie saw her child flourish and felt inspired to share that gift with other families. Every toy in our store is carefully chosen to support your child’s natural growth and help make parenting a little easier and more joyful.


Contact info

4.0

Great

TrustScore 4 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(583)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not the best experience thus far

My first communication to them took over a week to get a response back...
I placed two separate orders. Two items from the first order did arrive, the second doesn't even have tracking on it and after several emails trying to find out the status of it because it's a Christmas gift and like other reviewers here, it was placed sometime ago...
Maybe they are a smaller operation and there is only one person handling everything...?
But it looks like the other item that I paid for is somewhere in limbo so I don't have the money, the item doesn't seem to be on the way and it was a Christmas gift and kind of defeats the purpose to order a Christmas gift early enough and not have arrive by Christmas or even know where it is. The communications are very slow, other than once I did get an answer to my initial email.. wish it was advising about a discount that was available that I did not have an opportunity to take at the same time of order and I immediately advised of the issue, and even though now the item was on sale price for that same percentage discount, I had to battle to get what I should have been able to have had the site let me apply to begin with that was even now the sale price on the unit the day I was battling. It's been a very frustrating experience. I kind of want my money back because I noticed I can just buy the items on Amazon. Wish I had known that ahead of time...
I sought out Montessori and I liked the options available on their site. The felt Christmas tree was a big hit so that I appreciate and it did arrive in a timely manner.
I try to not order things on Amazon to support smaller businesses, but now I've been in more than one conundrum since ordering.
Hopefully I will get a response for the tracking, or where the missing item is, or that it's even been shipped and hopefully it will arrive before christmas. And I understand small businesses being limited in staffing, however it's not fair to Consumers if a business is more than somebody can manage themselves. Might need a little extra help from somewhere
Wondering if perhaps that's the case. More orders coming in and not enough people to manage them and fill them and ship them...
Anyways I still have one item lost in somewhere with my money still out for it. Hopefully the little boy what kind of needs the little musical bench item, gets it one way or so that he can get the benefits from it and have a nice surprise.

December 15, 2025
Unprompted review
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Reply from Projectmontessori

Hi Donna,

Thank you for sharing your feedback. We’re very sorry for the delays and frustration with your order, especially since these items were intended as Christmas gifts.

We’re glad to confirm that the knife set has now arrived, and a full refund has been issued for any items that were not shipped. We truly appreciate your patience and understanding throughout this process and are grateful you gave us the opportunity to make things right.

Wishing you happy holidays,
Project Montessori

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Rated 1 out of 5 stars

I found Project Montessori online and…

I found Project Montessori online and saw that they were UK based so ordered two Christmas presents for my nieces. I ordered on the 26th November and almost a month later still have not received the items. I have checked tracking and was shocked to find the items were coming all the way from China! I am away for Christmas and am gutted that these items will not arrive in time/at all!

If I had known the items were from china, I would not have purchased.

I will not be using this company again - and if you’re reading this review I would strongly suggest you don’t either.

Avoid at all cost

December 17, 2025
Unprompted review
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Reply from Projectmontessori

Hi Jessie,

Thank you for your feedback. We’re very sorry for the frustration caused by the delay. Our support team has already replied to your email to assist you.

We truly appreciate your patience and are sorry this experience did not meet your expectations.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Great company

Great company, product and service.

December 2, 2025
Unprompted review
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Reply from Projectmontessori

Hi Mary,

Thank you for your kind words! 😊 We’re delighted you’re happy with our products and service.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

I am very happy with the service

I am very happy with the service. Although the delivery took some time, the company kept me informed throughout. We had clear communications to help expedite the shipping, and every interaction was always pleasant. Highly appreciated!”

December 16, 2025
Unprompted review
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Reply from Projectmontessori

Hi Edna,

Thank you for your kind review! 😊 We’re thrilled to hear that our team could keep you informed and make your experience pleasant, even with the longer delivery. Your feedback is greatly appreciated 🌟

Kind regards,
Project Montessori

Rated 5 out of 5 stars

My Granddaughter is having fun

My Granddaughter loves the Felt Christmas tree with lights. She plays with everyday. We .ight have an Interior Designer on our hands.

December 12, 2025
Unprompted review
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Reply from Projectmontessori

Hi Kimberly,

Thank you for your lovely review! 😊 We’re thrilled to hear your granddaughter loves the felt Christmas tree with lights — sounds like a little interior designer in the making! 🎄✨

Kind regards,
Project Montessori

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Rated 5 out of 5 stars

A Christmas tree for the little ones.

A Christmas tree for the little ones.

December 12, 2025
Unprompted review
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Reply from Projectmontessori

Hi Johanne,

Thank you for your review! 😊 We’re glad the Christmas tree is bringing joy to the little ones 🎄✨

Kind regards,
Project Montessori

Rated 4 out of 5 stars

The toys I ordered are perfect

The toys I ordered are perfect. Finally got my last one of 4 toys today.
The delivery was long but I finally got all of them before Xmas.

Thank you for your amazing products and keep up the good work

December 15, 2025
Unprompted review
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Reply from Projectmontessori

Hi Teresa,

Thank you for your wonderful review! 😊 We’re so glad to hear all your toys arrived in time for Christmas and that you’re happy with them. Your kind words mean a lot to us 🌟

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Quality product

Quality product. Great customer service.

December 15, 2025
Unprompted review
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Reply from Projectmontessori

Hi Sandra,

Thank you for your kind words! 😊 We’re delighted to hear you’re happy with both the product and our customer service.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

The Christmas Tree with lights was…

The Christmas Tree with lights was perfect for my one year old grandson. He loves playing with the ornaments!

December 8, 2025
Unprompted review
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Reply from Projectmontessori

Hi Kelly,

Thank you for your lovely review! 😊 We’re so glad the Christmas tree with lights was perfect and that your grandson is enjoying the ornaments 🎄✨

Kind regards,
Project Montessori

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Rated 5 out of 5 stars

Great kids toys and fast delivery

Great kids toys and fast delivery. Loving them and ready for Christmas too

December 8, 2025
Unprompted review
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Reply from Projectmontessori

Hi there,

Thank you for your lovely review! 😊 We’re thrilled to hear you’re enjoying the toys and that everything arrived on time for Christmas 🎄

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Appropriate selection of toys

Appropriate selection of toys, and ease in ordering. As a former Montessorian, I feel the toys are well made and loved by children.

December 14, 2025
Unprompted review
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Reply from Projectmontessori

Hi Carole,

Thank you for your wonderful review! 😊 We’re delighted to hear that you appreciate the quality of our toys and that the ordering process was easy. It’s especially great to hear this from a former Montessorian! 🌟

Kind regards,
Project Montessori

Rated 5 out of 5 stars

The Christmas Tree was exactly what was…

The Christmas Tree was exactly what was described and what I was expecting. Can't wait for my grandson to arrive and help decorate with me. Quality was very good and delivery was a bit long but understandable with holiday delivery volume.

December 12, 2025
Unprompted review
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Reply from Projectmontessori

Hi Suzanne,

Thank you for your lovely review! 😊 We’re so glad the Christmas tree met your expectations and hope you and your grandson have lots of fun decorating together 🎄

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Great customer service

My initial order was fulfilled in good time and arrived safely . I decided to return a couple of items and your representative was extremely helpful .
Five stars !

December 1, 2025
Unprompted review
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Reply from Projectmontessori

Hi Louise,

Thank you so much for your kind words! 😊 We’re thrilled to hear our team could help and that everything went smoothly.

Kind regards,
Project Montessori

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Rated 5 out of 5 stars

I purchased the items and had them…

I purchased the items and had them shipped to my granddaughter. They were for my great granddaughter. The hardest part of using the website is deciding what to purchase. There are so many fantastic options that I can definitely see myself purchasing again and again.

December 1, 2025
Unprompted review
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Reply from Projectmontessori

Hi Nancy,

Thank you for your review! 😊 We’re thrilled you loved our selection and can’t wait to welcome you back again soon.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

I felt the toys I ordered were unique

I felt the toys I ordered were unique, not just your ordinary toy that's sold in Walmart etc. Very well constructed.

December 13, 2025
Unprompted review
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Reply from Projectmontessori

Hi Lori,

Thank you for your wonderful review! 😊 We’re thrilled to hear that you appreciate the uniqueness and quality of our toys. Your feedback truly means a lot to us.

Kind regards,
Project Montessori

Rated 1 out of 5 stars

I want a full refund.

I want a full refund.
First, it was in a bag and the box was broken. Second, the guitar is misleading advertising; it's not wood at all (it's plastic) and the wrong size the guitar is smaller than my hand ??. If you look at the picture, it's not the same at all. Very bad advertising. It was meant to be a Christmas gift. I am very, very disappointed; both items and the boxes are broken. So I want a refund for the guitar.
How do I proceed?
Thank you.

December 8, 2025
Unprompted review
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Reply from Projectmontessori

Hi Andree,

Thank you for reaching out. We’re very sorry to hear about your experience. We completely understand your disappointment, especially as this was meant to be a Christmas gift.

We tried to look up your order, but unfortunately, we couldn’t find it in our system. Could you please contact us directly at customers@projectmontessori.com with your order details? Once we have them, we’ll check everything on our end and make it right.

We sincerely apologize for the inconvenience and look forward to resolving this for you.

Kind regards,
Project Montessori

Rated 1 out of 5 stars

Your delivery takes forever

Your delivery takes forever. and packaging damaged boxes which makes gifting less attractive.
Your prices are so high!!! found same items elsewhere later for much less.
Your images make the items look substantial in size. They are so small.

December 11, 2025
Unprompted review
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Reply from Projectmontessori

Hi Maria,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration regarding delivery times, packaging, and product expectations.

Our team has already reached out via email and issued a partial refund to make up for the inconvenience.

We truly value your feedback as it helps us improve.

Kind regards,
Project Montessori

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Rated 5 out of 5 stars

I have always loved toys from…

I have always loved toys from Montessori. My first grand child is coming in January. Stocking up for her 1st few years. so don't have any experience with her yet but I know the toys will definitely add so much to her learning experiences.

October 28, 2025
Unprompted review
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Reply from Projectmontessori

Hi Barbara,

Thank you for your lovely review! 😊 We’re excited for your first grandchild and are delighted you’ve chosen our toys to support her learning journey. We hope she enjoys them!

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Give them a challenge as they learn!

I like finding gifts that offer both a learning and challenging experience for my great grandchildren and your company certainly provides both for them.

December 11, 2025
Unprompted review
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Reply from Projectmontessori

Hi Lawrence,

Thank you for your kind words! 😊 We’re thrilled to hear that our toys provide both learning and fun challenges for your great-grandchildren. Your support means a lot to us

Kind regards,
Project Montessori

Rated 1 out of 5 stars

Up-dated review. I have to up-date my my poor teview. Much to my surprise, my order DID arrive today, the day following my poor review. So, the company has fulfilledthe order, albeit slowly. Thank yo

Ordered a ‘ busy book’ for my lovely grandchild. The email confirming the order came quickly and then NOTHING. They say the courier is called “ Yunexpress” and this is the first sign that it is probably shipped from China, IF it exists at all. Had i known this i would never have ordered with this company. They have not responded to my email. I would advise people NOT to use this company. It is a scam and a waste of money. I have nothing to gift for Christmas now. Awful, i feel so bc stupid being scammed as I’m genuinely careful.

November 12, 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi there,

We’re so sorry for the frustration this has caused. Please share your order details with us, and we’ll assist you right away to make sure your gift reaches your grandson in time for Christmas.

Kind regards,
Project Montessori

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