Prominence Support Reviews 

Very grateful for the help I got from the engineers at prominence support. Richard was extremely helpful, he fixed my washing machine and cleaned after himself. Highly recommended. I hope this performance continues whenever I need help.

Clear and simple application methods. Good value for money

I contacted this company after my washing machine stopped working on the 17th May. They raised a claim and an engineer called out within 48 hrs of my call. After the engineer visited he advised that a few parts needed replacing so I would be contacted to arrange for either new parts or a replacement machine. I waited 48hrs before I had to contact them to be advised they were replacing the machine and I would get a call to arrange this and delivery. The next day I received the call that the replacement machine will be ordered and I would be contacted for delivery. For the following 4 weeks I had heard nothing, and despite numerous attempts to contact the company I still had not received the replacement as either I was told via the telephone to callback later or was just simply cut off. I tried the contact us form on the website which I never received a callback from and tried the email address to which the response was...call us. Eventually I managed to get through to be told the machine would be delivered on the 14th June...over 4 weeks later. In the meantime despite paying the insurance premiums,I had to pay out to source a machine myself,costing me an additional £500 on top of the insurance. I would highly recommend not purchasing anything through this company as you will just pay through the nose,not get anything done for weeks on end or recieve any contact from them. I have asked twice for their complaints procedure as it's not on their website and I'm still waiting for this.

Very easy experience getting my washing machine fixed. Su was helpful.

Had a problem with my dishwasher and called out prominence support. The engineer was lovely but couldn't fix the appliance. I have now received a new replacement dishwasher which I am very delighted with. I strongly recommend Prominence. The only feedback was that it took 3 weeks in all to complete the claim - should be faster.

We have made a claim for washing machine about 3 weeks ago which it’s not repairable and meant to be replaced by insurance. We have ask to speak a manager and never had a call from them . We ask for email communication for the matter and claim handler said that they can’t do that. Insurance is for necessities to be replaced quickly and not like this!!! We will be getting this matter to Ombudsman service to deal with this.
YourReply as below: your reply is not true. We have not received any washing machine replacement nor your claim handling team contacted for replacement. You need to act in urgency for this matter now
YourSecond reply; you never have arrange delivery for us or communicate regarding. This is another lie!! We have sent you email asking for final answers, so that we can go to Ombudsman services. It has been very painful dealing with a company which enter into Uk for temporary.
Your 3rd reply; You said that washing machine will be left on our door step and it’s not part of our policy to fit replacement!! What a joke! So we have to carry the heavy big machine our self and do engineering job and fit the washing machine. Have you heard this before?
Reply; we received a second hand machine and insurance is to replacement with new. firstly we never get reply for manager when we leave message. we wrote you letter asking for answers for delivery replacement after newly 4 weeks after our claim. Replacement Washing machine was left out side my house and not fitted and not taken away our old machine.
it’s not courier scratch, it’s basically second hand because it’s dented, scratches, stain inside the door and packed in secondhand packaging. You are such painful to deal with!!!
I like to put pictures of the machine if I can.
We still waiting for money you offer us and it’s been 6 weeks now.

I’ve had this insurance for a while. I used it for the first time last week. Very quick and efficient. Engineer came the very next day. He knew his trade vey well fixed the problem in a jiffy. He had to order a part for my tumble dryer. What I liked was that he was the same engineer that came to fit the part. Again with speed and efficiency. Although I was called re my appointment, my only advice would be for the company to send a text confirming date and time of appointment. Other than that, I can’t fault them. I’ve recommended them to family and friends. Full stars.✅

Had a good experience with Prominence Support and would recommend them. The price was reliable and the service was fantastic.

Super fast and efficient repair by Prominence Support. They were able to diagnose the issue and had all the parts on hand to fix our Thermador hood light. In and out within 30 minutes.

absolutely appalling service. this is the third day of my claim and I still haven't had anybody calling me to book in the engineer. they claim its 24 hours service and last time I checked 3 days is 72 hrs.

Excellent customer service thanks
Very cheap insurance unlimited claims

Hi. Really easy to use. Hope I will never make a claim but a baby on her way could lead to unpredictable situations which is better to be covered. Thank you.

I rang to sort out some insurance for my boiler and central heating. The lady (Jada) was very friendly. She explained everything very well. She answered my questions that i had and happily consolidated my payment for appliance insurance with the boiler insurance which i had previously got into one payment.
Thank you for a fabulous customer service.

Unbelievable, I am looking for a boiler insurance company and found this one. I called them and a guy answered the phone, he clear was not in good mood. I asked about the boiler annual service and he said due to the Covid 19 they are not offering this service. I found a bit odd considering that all companies I called offer the service, but it was fine. However, he was very impatient (he talked in an extremely low tone that I could barely hear) and I needed to explain him several times my questions he clearly was trying to make an effort to not answer them, like doing a doing me a favour. When I suggested that the company could make it clear on the website about what they offer and don't because of the Covid 19, his answer was extremely ironic. I was very surprised coming from a customer service. It is the first time I made a review for something I did not buy, but this was very unusual and deserved a proper feedback. If they can't even sell the service properly and be kind with their potential customers, I cant imagine how bad would be when providing the service. Avoid them at all cost.

Hi James,
In replying to your response. Yes, I called your company, but I am surprised you could easly track my conversation with your colleague today but you could not track my conversation with your colleague yesterday (at 16:19, which lasted 4:38seg). As I mentioned before, the guy was very rude and ironic and provided dubious information. I am sure you can easily identify him (if you want to). That why I created this review. And I am not fake, as your company was trying to persuade Trustpilot to remove my review (I proved to them it was a genuine review)

Today, the information given was much more as expected from a professional company when compared to yesterday (the lady was very nice). You do offer boiler service and I will now compare your offer with the others.

I updated my rate, which now reflects my overall experience with the company.

Spoke to Antony was very helpful & polite. Very chatty guy & very easy to talk to. Very helpful need more people like him to talk to customers

Jada was extremely helpful and gave me plenty of information regarding the cover. Would highly recommend