Propeller Travel Reviews 133

The propeller team are masters of their craft. Deep technical and operational knowledge about handling and modifying complex itineraries across a number of extremely difficult constraints.

The team helped me with a complex RTW itinerary and has been an exceptional partner. As a very frequent business flyer I fully trust the team to get it right.

I am genuinely flabbergasted by the volume of positive reviews for Propeller Travel because my experience with them was dreadful.

I fully accept that I booked a relatively complicated routing, the purpose was to regain my British Airways Gold Guest List status, but as any frequent traveller knows, schedule changes happen and normally require only a quick tweak. In my experience, a simple call to BA usually resolves this within minutes.

Unfortunately, because the booking was made via Propeller Travel, BA redirected me back to them, and that is where my problems really began.

What should have been a very straightforward schedule-change amendment turned into nearly two months of chasing, unanswered messages, and poor service. I repeatedly tried to contact them via phone, email and WhatsApp. Responses were slow, inconsistent, or simply didn’t come at all. On multiple occasions I was told the change was being handled or would be resolved shortly, only for nothing to happen.

This was not a trivial issue for me. I needed the flights confirmed in order to secure seat selection and finalise other parts of a complex trip, including hotels, positioning flights, and activities. The ongoing uncertainty created unnecessary stress and additional cost.

Eventually, just one week before departure, I had to personally escalate the matter through the BA Gold Guest List line and effectively beg an agent there to resolve it, which they did.

The founder, Daniel, did engage at times and apologised for the service levels, but ultimately the issue still wasn’t resolved by Propeller. In the end, I had to fix it myself.

For context, I am a very regular traveller, I completed more than 100 flights last year, so I am well used to managing bookings, changes and disruptions. I understand complexity and I understand when things go wrong. What I cannot accept is a prolonged lack of communication and failure to deliver on something so basic.

I will not be using Propeller Travel again and would strongly urge others to proceed with caution.

Caveat emptor.

Daniel has been great. So good infact we have booked a second rtw in the space of 2 months.

They provided a quick turnaround on the planning for a 12 flight, 4 month trip. Helped us optimize the flights to maximize loyalty points and arranged all the seats to match my preferences. Highly recommend their services irrespective of your location in the world.

Simply cannot fault the service. Incredibly knowledgeable, highly efficient, and friendly. I trust them completely and will be my go-to for complex bookings for the future.

I don't understand anything less than 4 or 5 stars becuase as a long time Frequent Flyer, I can say Propeller and the team stand out for a few reasons - FIRST HAND EXPERIENCE, ATTENTION TO DETAIL, FAST COMMUNICATIONS and lastly pardon the pun, "for going the extra mile" - meaning they find value or benefit in a trip that you were not necessarily expecting - which I think it rather rare. Recommended highly and I will be back many more times yet. Thanks Daniel great work!

We simply could not have completed our round-the-world trip without Propeller. From initial plan right through to execution, they supported us every step of the way. Their knowledge and attention to detail gave us confidence throughout what could have been a very complex journey. Any questions or issues were ultimately dealt with professionally. We would not hesitate to recommend Propeller to anyone planning a major trip.

I thought I knew a fair bit about booking complicated tickets but Propeller schooled me on what was possible! I ended up with a round the world ticket that delivered me what I needed. Or it would have done, had several flights not been disrupted but again, Propeller was on the ball and got me rebooked so I made it home safely. Highly recommended

Propeller Travel are excellent - the team are very helpful, accommodating to the customer needs.
Daniel and team booked a very complicated itinerary for me and helped with all the subsequent changes.

All the things like finding codeshares, to advice to solving specific challenges - I recommend!

Used them before and thoroughly appreciated excellent service in 2023, so came back to attempt to use them again.

Detailed email with request sent on the 7th of October, automated reply with ticket number received on the same day. Never got a response after that. A little disappointing considering their reputation.

Quick, responsive, helpful, and got us a great deal

Wanted to book a particular fare class not available online, and Daniel was able to find it quickly without any issues at all. They went above and beyond as they suggested I could pay in GBP even though it was a US domestic flight. Will definitely use again.

Attentive, able to put together complex routings, good communication.

Extremely helpful team who always go above and beyond on my complex itinerary requests.

Daniel at Propeller went over and above to take care of me as a customer. Fast, honest, simple.

Extremely personal and reactive service, highly recommended.

Had a great experience while booking my complex itinerary, and when there was a ticketing issue (caused by the airline) during my trip they jumped on the problem immediately and sorted it very quickly.

Professional, prompt and polite is how I would describe my longstanding experience with them.

I recently used Propeller Travel to book a SkyTeam-based tier point run to renew my frequent flier status. Despite giving them a short timeframe to work with, they were able to provide great options and a good price. Dealing with Propeller Travel was excellent, and I would have no hesitation in recommending their services in future.

Propellor are always prompt to respond, knowledgeable of what the customer needs and provide excellent service.

Quick, easy to reach and pleasant. Reliable party for my airline tickets and hotel needs.