Property Master Reviews 129

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Andy was great..good advice..super options and supportive through the purchase process..will definately be using Property Masters again when the morgage deal comes up..genuinely recommended. Note wrot... See more

Rated 5 out of 5 stars

Online Master Broker with human face! Property master delivers outstanding online portal with access to whole of market mortgage products. Their case processing service and support are also of hi... See more

Rated 4 out of 5 stars

Easy to use website. Allows quick and easy comparisons to be made between products. Range of products are wide and varied. Support provided to fill in forms and after forms were filled in was sup... See more

Rated 5 out of 5 stars

Very easy to request quotes online. Excellent communication. Very responsive by email and phone. Our BTL mortgage was quite complicated as it involved my son's property which we jointly own. He is cu... See more

Company details

  1. Mortgage Broker

Written by the company

Property Master is the UK’s first online mortgage broker for buy-to-let landlords. You can pinpoint the best mortgage offers for you, saving hassle, time and money. Apply online through our website. No credit checks until application.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good service

A very good service. They found an excellent mortgage product for me regarding our buy to let property. They stayed in touch all the way through the process. Highly recommended.

May 6, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Always good service

Always good service from this company. Used them several times now, each and every time they have been very professional. They keep you informed throughout the process and chase when necessary. I will definitely use them again.

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

property master unlocks potential

Firstly the offering property master has unique. They were about to unlock significant equity in my property I couldn't have done on my own.

The service from start to finish was fantastic, and I will be using them again on my next property.

Thank you, Andrew

April 29, 2022
Unprompted review
Rated 4 out of 5 stars

A good service throughout

A good service throughout. My case went between two staff and was picked up well. Very little chasing to do. Would recommend and use again.

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

The Property Master team have been brilliant with excellent communication and quick responses. They helped secure a great mortgage deal and I am already using them for future purchases. Highly recommended!

April 19, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service from a fantastic online broker

I have used Property Master for a number of years now, probably mortgaging and remortgaging at least 15 times.

I have found the service to be quick and efficient. I have struck up a relationship with this business that makes the whole process of raising additional finance much easier. Jo, Andy and Gary have been excellent.

I have recommended their services to a number of people who have since completed on mortgages. I will be doing another 2 remortgages this year and will be using Property Master to do this.

The service is excellent. I thoroughly recommend using them.

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

The team at Property Master are true…

The team at Property Master are true professionals. They are more than just a Digital BTL Mortgage Broker. The team are currently working with me to find a solution and their consultative approach is genuinely second to none.

Special shout out to Stephen.

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

It is the first Re-Mortgage I have used PM for...!

It is the first time I have used Property Master for a BTL Mortgage, they were excellent and once the initial gathering of the required paperwork/documents was completed, it was a simple process from their.
Thanks very much and I will Introduce my clients myself from here on in, always best to test the water first though.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Second time I’ve used property master…

Second time I’ve used property master and both times excellent service. All the staff are very knowledgeable which helped me get an excellent rate lower than anyone else. Always kept up to date with progress. 5 stars from me

March 21, 2022
Unprompted review
Advertisement
Rated 4 out of 5 stars

website was intuitive & simple to use

Update: after an initial slow start, my application was followed up by a more senior advisor which updated me almost daily on my application progress, this continued until the official mortgage offer was received.
Overall, the website was intuitive & simple to use & later on, the dialy update on the application was good until mortgage offer.

March 11, 2022
Property Master logo

Reply from Property Master

Dear Ed, thanks for your comments. Please could you contact a member of the support team on 0333 880 2448, who will be able to discuss your concerns in more detail. It is not unusual for mortgage applications to take several weeks to obtain a formal offer from the lender. This does depend upon the lenders underwriting requirements. At Property Master we always do our upmost to obtain this ASAP. We pride ourselves on our exceptional customer support and responsiveness.

Rated 5 out of 5 stars

Excellent

Excellent. I had the most competent team to guide me which service to go for, the choice of lenders, and the right package for me. Communication was great and I can’t fault them at all. I was stress free compared to my previous broker.

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Good service sorted a mortgage that another one of my brokers couldn’t do.
Chrissy was amazing always kept upto date & chased through for me.
Would recommend & use again.

January 28, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very efficient

Very efficient, professional and the team go the extra mile to help. Always contactable, friendly and experienced. Joanne Finnegan provided an outstanding service for which I will always be extremely grateful. I will certainly recommend Property Master to anyone seeking a BTL mortgage and I very much look forward to working with you all again. Giles Baker

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Recently bought a BTL property. Chrissy and Gary were very helpful. They always respond quickly to emails and queries. Very smooth transaction and great experience. Thank you both for this!

December 9, 2021
Unprompted review
Rated 4 out of 5 stars

Professional service

Professional service, kept on top of the solicitor for me which kept things moving without me having to chase, i may use in the future but the pre-payment is slightly off putting as an experienced landlord as you may end up paying to find out its a lender you don't want to use for various reasons, might be easier to go back to a f2f mortgage broker who works on rapport and trust

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Communication is very quick and easy. I use Property Master for all my mortgages and remortgages and have never had any complaints about the service received! They have secured me some excellent mortgage deals and I wouldn’t consider going anywhere else! Highly recommended!

December 9, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Securing finance gets harder by the…

Securing finance gets harder by the day, Property master simplify this with digital tools to provide quick useful info on the most complex of circumstances showing quickly and easily what you have and what you can afford

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

Absolute pleasure

Absolute pleasure, very very helpful and really responsive with replys, I would highly recommend 🙂🙂

November 26, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look