PropertyGuys.com Reviews 126

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and personal approach, making the selling and buying process smooth and efficient. Many people highlight the excellent service and appreciate the significant cost savings achieved through the company's pricing structure, often saving thousands in commissions. The customer service is frequently described as supportive and responsive, with agents readily available to answer questions and provide guidance. However, some people were dissatisfied with certain aspects, particularly regarding the location-specific services, with a few mentioning that the options in certain areas were not suitable or that they felt misled about the fees. There were also occasional reports of agents not being as attentive or effective in certain regions, leading to a less positive experience for a small number of customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the professionalism,... See more

Service

Users describe positive interactions with service. Many reviewers highlight the professionalism and... See more

Price

Clients share positive opinions on price, with many reporting satisfaction with the price adjustments and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the responsiveness,... See more

Location

Reviewers highlight ambiguous aspects of location. While some customers found the service helpful for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was A 4 only because they tried to convince us not to sell the house at the price we wanted. We were correct and successful selling the house at the price we wanted in seven days, and got above. Th... See more


Company details

About PropertyGuys.com

Written by the company

PropertyGuys.com is Canada’s largest private franchise real estate network. We are a network of local owners helping people buy and sell homes without traditional agent commissions. PropertyGuys.com positions itself as a disruptor in the real estate industry, offering a more affordable, tech-enabled approach to real estate transactions.
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4.3

Excellent

TrustScore 4.5 out of 5

126 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Really bad experience.I used them cost…

Really bad experience.I used them cost me near 4k I live in Northern Alberta and the agent at the time was 2hrs away.A year later I tried to get a hold of him but he left the Company.For a while I tried to communicate eith them but no agent in my area.I had to call all the way to New Brunswick This wasn't in the contract so I canceled and they never offered to reimburse part of the money SO STAY AWAY FROM THAT CHEAP OUTFIT

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

terrible service

i put an ad on with kristelle campbell pictou county nova scotia paid for mls listing i had kristian hawboldt as my agent she did up agreement etc ad was on for 4 months and i then found out that my listing never went on the mls map i asked for refund and she told me it was up to me to make sure it was on the map myself asked for refund nothing terrible to deal with

February 7, 2024
Unprompted review
Rated 1 out of 5 stars

Not the real estate revolutionaries they claim to be…

The concept of PropertyGuys is a good one and that is why people continue to buy in. It’s unfortunate that the people who own and run the company do not follow and live by the same philosophy that the organization claims to be built on (get more for you money, get ahead by being honest, etc). The whole thing is a sham. Sellers have the potential to do well and save a lot of money, but it depends on how well their local franchisee is doing. And most are floundering and barely making it month to month due to the insane monthly fees and money-grab products. For potential franchisees, Head office will sell you on a false idea of “world class” support and training and treating everybody like a “big family” (biggest red flag) and then will drop you like yesterday’s garbage as soon as they get their money from you. They do not care if you struggle. For a company that claims to want to save people money and exclaiming how greedy the real estate industry is — all they care about is money. They have lost invaluable employees and franchisees due to extreme greed. It is a wonder they continue to operate at all. Avoid the company at all costs. If you are looking to franchise, understand that you will lose your entire investment + much more and that is a guarantee. If you are considering purchasing a franchise, reach out to the people who are no longer operating a location for the truth. NOT the franchisees head office strategically puts you in contact with. If you are considering listing with PropertyGuys, make sure you do lots of research on your local location to ensure they’ve been in business a while or chances are your rep will be gone before you even sell. Head office WILL NOT HELP YOU. Any positive reviews below are for specific locations only or by people who work at the company and absolutely do not represent the company as a whole. A real estate industry overhaul is needed but PropertyGuys.com is NOT IT. Total greed and no compassion. The exact thing they claim the real estate industry is all about. Go figure.

December 31, 2023
Unprompted review
Rated 1 out of 5 stars

..... FAKE REVIEWS PEOPLE. WAKE UP

...... JUST READ THE REVIEWS. This company is an absolute joke, coast to coast. Waste of time, waste of money, and I'll be surprised if they're not taken down in a STING operation by the local police and sued into the ground. They are being hammered with bad reviews so they have their own people creating FAKE REVIEWS.

Yes, Braier Birgit, we are well aware you work for PG in the West. Your review is entirely fake, but hey, so is your entire organization.

Don't waste your time, money, or even bother doing business with this crooked establishment. Also, don't consider franchising as they treat you like pond scum. Maybe Coach Jason can pep them into being better people, but probably not, as he's entirely useless as well.

So PG, karma does exist, as you'll eventually find out. The real reviews will keep coming, so please be truthful in your business practices and take down the nonsense "face saving" 5 stars you threw up. It's pathetic.

Cheers and happy future folding.

Ralph :)

August 23, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME

Very unprofessional! undervalued the property and when we said that to them they argued and were very offensive, DO NOT waste your time. we went with HOMEFREE sold the home ourselves, cost 1000$ and got exactly what we wanted.
NEEDLESS TO SAY WE GOT MORE THAN $70000 MORE THAN THEY OFFERED.

February 28, 2023
Unprompted review
Rated 1 out of 5 stars

Would give it a zero star rating if…

Would give it a zero star rating if available. We are in Newfoundland and listed with property guys representative out of Gander, NL. Super fast and responsive until they had their money for the listing and then the response rate lagged by days for response to a text. Should have taken that as a red flag but continued to believe in the process. We received nothing from property guys and no activity through the portal with exception of one viewing. Had local person contact me to indicate they could not get in touch with anyone, no live person answering a call only the automated press 1, press 2 options only to get another automated message indicating to contact the seller directly. There were no numbers on this listing to contact me directly so basically the caller reached a dead end. I only wonder how many more did the same and just hung up. Absolutely a total waste of money and a waste of valuable time. Also I never did get drone video footage that was promised or updated outside pictures. Also not one phone call or text from the agent. Please do not throw your money away on this so called service.

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Annalise Wojnowski

I had an awesome experience selling my home with Property Guys Annalise Wojnowski in London. Very efficient, available every time i reached out and answered my never ending questions about the process. I was involved were I wanted to be in the selling, got way over asking and saved a bunch on commission. What's not to love about that!

July 21, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid PropertyGuys.com

I hired PropertyGuys.com to list my condo in downtown Toronto in Feb/2023. I paid for the $4K marketing package. The local franchise owner convinced me that virtual staging was all I needed. One offer came in, and I didn't like the price. That was it. There was no phone call, email, or check-in for the next two months. When I told him he was fired, he convinced me I should give him another chance. I waited for another ten days, and again, nothing. No phone call, no email and no follow-up. His brokerage firm was much more reasonable; they cancelled my contract when I asked. I switched to another brokerage. They hired professional cleaners and a staging company, and a professional photographer. I received multiple offers after a few rounds of competing bids. My condo was sold for $127K over asking. The most important fact is that my unit set a new price for the building; it's something that PropertyGuys.com agent would never be able to get since I rejected the offer that he negotiated for me. This is a true story. I hope you learn from my lesson; please find someone else to work for you.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

I cannot say enough about Phil and…

I cannot say enough about Phil and Nicole and how much we benefited from their services and their ability to hone in on exactly what it was we needed. They listened and they executed exceeding our expectations. From start to finish we were happy, we learned, we were stress free. How nice was it when we realized the thousands upon thousands we saved at the end of our sale compared to what we would have had to fork out to our last agent we used. 100% recommend and will be using them for all our future sales needs. Can’t thank you both enough.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great job!!

Nicole was professional and friendly. Can’t recommend enough. Thank you!!

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend PropertyGuys | Peter Sugden

Peter Sugden with Property Guys is fantastic! He is professional, knowledgeable, very personable and always available when I've had any questions about the process. PG offers great insight and tips, as well everything you need to market and sell your home, while saving on exorbitant commissions. I have no hesitation in recommending Property Guys and Peter Sugden to anyone looking to sell their home privately.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

PropertyGuys are fantastic

PropertyGuys are fantastic! I have used them to sell three of my properties. Each franchise location operates a little differently in terms of fee cost and what’s included but I have no complaints whatsoever! Every rep I have worked with has been very helpful and I saved a total of $76,000 between all homes I sold! Highly recommend using their services.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Happy selling process

Thanks for helping us sell our townhouse in Gibsons. The signage and social media promotion really promoted our place well. We wouldn't hesitate to call on your company when comes time to move again.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

I strongly endorse Phil and Nicole and…

I strongly endorse Phil and Nicole and their PropertyGuys team in the Okanagan. They provide valuable assistance from the outset of the process. Selling your property independently may appear daunting, but Phil and Nicole can facilitate the process and offer guidance every step of the way. Additionally, the thousands of dollars saved is a definite benefit. Contact them today for exceptional service, in my view.

February 8, 2023
Unprompted review

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