ProQuip Golf Reviews 289

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, highlighting their effectiveness in various weather conditions and overall value. The delivery service is frequently described as swift and efficient, with many appreciating the promptness and careful packaging. People also commend the service for being responsive and helpful. However, some customers experienced issues with order communication and delivery logistics, noting a lack of dispatch notices or difficulties with courier services regarding delivery times. A few people also mentioned that sizing could be generous, and there were occasional concerns about product details like zipper functionality or color accuracy.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the excellent quality of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness of the... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process easy, with quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I waited until I used the top in wet conditions and I’m very impressed. Zero dampness or wet inside the jacket or pockets. Plenty of room to manoeuvre and Velcro waist tighteners if needed. Would hi... See more

Company replied

Rated 5 out of 5 stars

When I initially contacted ProQuip I spoke to Ann and Nikita who were very helpful in checking my order. Jackets, jumpers and windproof top are excellent quality. We wore the jackets at the Scottish... See more

Rated 5 out of 5 stars

Quick response to my query regarding shipping/tracking status. Got to use the product (rain jacket and pants) one day after receiving in a down pour. Kept me warm and dry!

Rated 5 out of 5 stars

Delivered on time after helpful phone call advising colour selected not available and options provided. Wearing experience so far good. Size accurate. Overall a good but alongside good service.... See more

Company replied


Company details

  1. Clothing Supplier

Written by the company

ProQuip is a Scottish golf clothing company, founded in 1981, in North Berwick. The world's leading innovator of lightweight golf weatherwear, ProQuip clothing is designed to withstand the elements, providing protection and comfort to golfers anywhere, in any weather. ProQuip has supplied clothing to 20 Ryder Cup Teams, European and American, since 1983.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

289 reviews

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Replied to 57% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Customer service is exceptional

Customer service is exceptional. Although I had to return/exchange some items do to sizing, the staff is first rate in assisting in facilitating the merchandise return, offering guidance as to costs and practicality, as well as offering what they could do from Great Britain to their customers in the United States. Having ordered from them in the past, and with the same great service, I would not hesitate to purchase from them in the future, and offer my endorsement.

July 21, 2024
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Rated 3 out of 5 stars

Careful of Duty fees

The company was quick to deliver my products. Unfortunately, we are in Canada. By the time duty fees were added to the cost, it was pretty expensive.
Separately, they delivered the wrong product. We still had to pay duty for the original items, plus the replacement items. Now it is real expensive.

June 26, 2024
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Rated 5 out of 5 stars

First time ordering from Proquip

First time ordering from Proquip. Great value, 10% off with first order. Half sleeve waterproof jacket, half price in the sale. It was for a present, perfect fit, perfect price.

June 25, 2024
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Rated 5 out of 5 stars

Rain suit

The product that I bought was a rain suit. It fits very nice and is comfortable playing golf in it. Excellent waterproof protection. It was shipped promptly and well packaged.

June 9, 2024
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Rated 3 out of 5 stars

The size guide on the PX8 is off

The size guide on the PX8 is off. The XL is way bigger than the size chart indicates. When buying from the U.S. it is a big problem if you have to do a return. I needed to return a jacket and the problem is the cost was over $300 to return the item by UPS.

June 4, 2024

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