Purchased Cofra Summit S3 safety boots, after 3 months they failed. Warranty claim still not resolved after 5 months. Absolute shambles. Find yourself another supplier.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cofra Thermic Metatarsal Full Safety Wellington Boots. On recommendation from my daughter who has a pair for her work I purchased a pair for my husband. He is delighted and says these are the best wel... See more
The gloves are absolutely wonderful. I first used them when supplied by the local council to wear while doing the annual village spring clean several years ago. That pair are only now showing sign... See more
Brilliant company to purchased from! Easy clear site, well priced and arrive quickly and well packaged! What else could anyone ask for? I have already recommended this company to others and will cer... See more
Company replied
3.9
Great
345 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product and service.
July 12, 2021
My order was sent to a different…
My order was sent to a different address and was late when ordered a second time
July 9, 2021
Really happy with it
Really happy with it, this is the page i was looking for and i will be buying here then on :)
July 6, 2021
Very easy transaction from start to finish
Very easy transaction from start to finish. Excellent customer service.
July 2, 2021
The shoes were exactly as advertised…
The shoes were exactly as advertised and extremely comfortable.
July 2, 2021
Quick easy & very efficient ..
Quick easy & very efficient ... plus i love the little packet of sweets in my order ... just makes my day , thanks prosafe .
June 14, 2021
Simple easy to do ordering system and…
Simple easy to do ordering system and very quick delivery of product.
June 11, 2021
Excellent product with great…Work trousers
Excellent product with great communication.
Would definitely recommend to other businesses.
June 7, 2021
Given 4 stars as they are light and…
Given 4 stars as they are light and look well made.
Can’t really add to this as I have a broken ankle and won’t be wearing them for a while.
June 6, 2021
Super fast delivery
June 1, 2021
Very pleased with my service
June 1, 2021
Ordered a week ago
Ordered a week ago, ordered as they stated next day despatch which didn’t happen. Supplies were needed for today but they are still in Northern Ireland a week later
June 1, 2021
Reply from Prosafegroup
Hi Paul,
Thank you for your review.
I would just like to highlight a few points that you may have missed.
You placed your order @ 5.30pm which is after our offices close for the day.
This means that your order wasn't processed by us until the next working day.
Due to this your order would have been due to be despatched on Thursday the 27th. Admittedly your order left us on Friday the 28th.
Your order is with Royal Mail and unfortunately this means that we have no control over when the parcel and the speed at which it moves through their system
If you knew at the time of ordering that it was going to be time sensitive especially with a bank holiday weekend in between, you could/should have contacted us to arrange expedited and /or 24 hour shipping.
Cofra Thermic Metatarsal Full Safety…
Cofra Thermic Metatarsal Full Safety Wellington Boots. On recommendation from my daughter who has a pair for her work I purchased a pair for my husband. He is delighted and says these are the best wellington boots he has had. My daughter works in a large fridge and constantly had very cold feet prior to her purchase, my husband is a fisherman and also suffered with very cold feet. Both now have warm toasty feet when working.
May 4, 2021
I like the quality of my product
I like the quality of my product. Good fit, very comfortable.
May 2, 2021
Reply from Prosafegroup
Hi Richard,
Thank you for your review.
I can see that your order was placed after 9pm on the 10th of April, the goods left us on the 12th of April and according to the tracking number it was delivered on the 14th of April.
In future it would be advisable to contact us (or any other retailer) first to check as this 1 star review could have been avoided.
Kind regards
Marcel
Item took 2 weeks to arrive but apart…
Item took 2 weeks to arrive but apart from that very pleased with purchase
April 17, 2021
Delivery times are really long
Delivery times are really long. Much much more efficient elsewhere
April 13, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.