Protect My Property 

Do not be conned by their product reviews!

We have had a protect my property alarm for nearly 10 years and from day one it has had its faults, countless times, I'm not sure what is happening to the company right now but it reeks of administration looming.

I'm not going to list all the problems as it will take me forever, but I will give you an insight into the last 3 months....

A faulty system alarming, so they send out two engineers to try and rectify the problem, what they infact do is turn off all our panic buttons and disappear for two months.... The alarm starts playing up again dragging me and my staff or of bed in the night 4 times in one week, they send an engineer one day who says it's fixed. No it isn't that night again alarm goes off.... Next day there send the same engineer, same night alarm goes off, this is the recurring pattern, the engineer at present has basically shut down 70% of the alarm. This evening I tried to call the help line for an engineer to guide me through resetting the alarm, no one answers, so I'm sleeping at my warehouse as I have no alarm.

The situation at present is, protectmyproperty.co.uk have accused my company of tampering with the alarm system with zero evidence, just because they do not have the ability to fix the alarm. They have also made slanderous and defamation of character accusations, unfortunately we have had to contact their parent company First Reserve Investments to try and rectify the situation.

If anyone would like to know more feel free to contact me in Facebook: Hani Fashhou, there is so much more to tell!

We are currently starting legal proceeding against protect my property, that's if they haven't gone into administration.

We have our alarm tested every six months. Paul who does the service I highly recommend as he is thorough and very professional

Only 3 services done in the past 5 years. Am paying for 2 services per year. Keep asking for a service engineer without any success
My account number is 0009121-MALL

Despicable company! My elderly mother rang in December 2019 to inform them she had moved and they promised to cancel the policy and DD. They didn't! They told her to write in, which she did, they say they didn't receive it. She has evidence on her phone of the call to them. They cant find it. They are refusing to refund the £114 they took from her account after she cancelled!! Be careful, not a good company.

My recent experience has been abysmal. I originally reported an issue with my alarm at the end of December and 3 visits, numerous phone calls and one annual service later, I am awaiting another corrective visit. My alarm has not been fully functional at all during this time.

Pleasant workmen.
Fitted alarm as per our request.
Cleaned up after themselves.

I would avoid this company at all costs. I had a agreement with this company but they failed to attend three separate appointments without any communication at a time when my alarm was having problems.

completely unreliable company who only care about your money!

I had a problem with my alarm system and customer services could not understand why I was being charged everytme i set the alarm. I had called customer services 3 times and got very frustrated over the issue for this reason I gave them a1 star rating. Gavin from customer services then emailed me and promised he would get the problem sorted for me , he sent an engineer out who fitted a new part to my system and all appears ok now. I can only say that Gavin promised to sort the problem for me and he did, this has restored my fath in Protect my Property hense the 5 stars.

Alarm system displayed fault. Called PMP, and 2 hours later, PMP engineer Darren Halliday arrived to fix the problem.
He identified two faults with the system, and a
carried out repairs using parts he carried on his vehicle.

Darren was courteous and efficient, and even wore overshoes when he entered the house. Service was exemplary and a credit to PMP

Rob Witton was excellent. Efficient, thorough, and friendly

Excellent ,on time efficient.

I'm giving the service I received today 5 stars only because the engineer, Vincenzo came to sort out the problem and this is his second visit and he is the only reason I am continuing to stay with Protect My Property. Vincenzo was very thorough and checked everything necessary to ensure the alarm system was functioning properly. Other engineers sent to me have caused as many problems as they have sorted.

Been with this company for many years and found them to be excellent to deal with all the engineers are always very good and knowledgeable so thanks guys( Marc Darren Ewan et al

Marc Fox was on time very courteous polite as always no problem at all happy with all aspects of my alarm system

Our engineer Darren Halliday is very helpful and working hard to help us. He also attends our yearly services and is polite and informative.
Thanks Darren.

Protect My Property today serviced our alarm system, and, in addition, installed two new alarm boxes at our property. Chris Henshall, Alarm Engineer, who has been attending to our alarm servicing and fault repair needs in our home, for more than ten years now, carried out the work. Chris, with his extensive knowledge and expertise of alarm systems, is a real credit to the company and is an excellent “company ambassador” instilling customers with confidence, as offered by his customer relationship management skills and technical capabilities. Chris is always tidy, respectful and polite when working in our property and goes that bit further by “talking” you through the job in hand. Thank you!

I would just like to commend Darren Halliday for his recent help and support beyond the call of duty!

On experiencing technical issues on a new part, he collected new parts, called to arranged two extra visits very early in the morning so i could continue with my plans.

A great service and top man.

Thanks Darren

Routine service visit from Darren. as expected arrived within the requested time frame and preceded his visit with a phone call. It is always a pleasure to see Darren he is a knowledgeable engineer always happy to advise on any issue I have arranged to have the Mini Air system installed based on the information he was able to give me A credit to the company he represents.

Excellent service yet again from engineer Darren.Just had a smoke alarm fitted.Darren mentioned this on the last service no pressure to have fitted but I thought it was a great idea.Pleasure to have Darren working in my property always friendly,knowledgeable and a tidy worker.A credit to your company.

The engineer who called was Darren Halliday. He telephoned me to tell me at about what time he would arrive, and arrived at the time expected. He gave the alarm system a full overhaul even down to cleaning the screens of my sensors. He explained how I should use the alarm buttons, something which had never happened before. He was very personable, to the extent of putting coverings over his boots. I hope he will be the engineer who comes in the future.