If I could give this company negative 5 stars, I would. I can't express how much I HATE this company for what they have done to myself and many others. They scammed everyone into purchasing their p... See more
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See what reviewers are saying
My parents were unfortunate victims of this company. They came to their door (which isn't legal in canada, regarding hvac services) in 2023 offering svaings and bundle deals that were too good to be t... See more
We are unfortunate victims of this company. They came to our door (which isn't legal in canada, regarding hvac services) in 2023 offering savings and bundle deals that were too good to be true. Since... See more
Customer service agent name PRACHI NANAVATI was such a sweet person .she listen the problem carefully and assist properly i send her the video of leaking filter .now waiting for the response from comp... See more
Company replied
Company details
- Home Automation Company
- Air Conditioning System Supplier
- Heating Equipment Supplier
- Home Improvement Store
- HVAC Contractor
- Smart Shop
Written by the company
Find Smart Home Automation and HVAC solutions that work with your budget, needs, and requirements. Integrity and service matter to us, so we back all our work with some of the industry’s best guarantees. Our vision is to see families and consumers use efficient technology that is economical and environmentally friendly. Homes and buildings contribute 13 percent of Canada’s emissions. We believe that members of our community should play their part in helping reduce greenhouse gas emissions.
Contact info
1243 Islington ave, Ontario, M8X1Y9, Etobicoke, Canada
- (877) 376-7589
- customerservice@provincialsmarthome.com
- provincialsmarthome.com
2.9
Average
668 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I talked to Shumayum this afternoon…
I talked to Shumayum this afternoon regarding my rebate issue, she guided me the whole rebate process expertly, the sales representative didn’t informed me the correct process, she was very helpful full to me, she also solve my service issue two week ago, I must recommend her as a customer service representative.
April 9, 2024
Unprompted review
Reply from Provincial Smart Home
Maha, thanks for the review! We’re glad to hear that you’ve had a great experience with us and we are always here to help. Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
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Good customer
Shumayum was good at getting my heat bump looked and checked .
Now waiting for follow up on fixing bolt
April 11, 2024
Unprompted review
Reply from Provincial Smart Home
Marisa, thanks for the review! We’re glad to hear that you’ve had a great experience with us and we are always here to help. Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Thanks Juan great job
April 10, 2024
Unprompted review
Reply from Provincial Smart Home
Thanks for the review! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Jay has been very helpful and quick to…
Jay has been very helpful and quick to respond all questions with great level of knowledge and expertise.
April 10, 2024
Unprompted review
Reply from Provincial Smart Home
Shubs, thanks for the review! We’re glad to hear that you’ve had a great experience with us. Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Thanks Juan
April 10, 2024
Unprompted review
Reply from Provincial Smart Home
Teagan, thanks for the review! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
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Reply from Provincial Smart Home
Michael, thanks for the review! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Prachi guided me so well
Prachi guided me so well. I have been following up for all my issues/inquiries for months (since October). Prachi understood my urgency and took action.
April 9, 2024
Unprompted review
Reply from Provincial Smart Home
Ajita, thanks for the review! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Shumayum Fatima
Shumayum Fatima, was able to reassuring me with a follow-up email,
That my situation will be getting processed to the account department.
March 28, 2024
Unprompted review
Reply from Provincial Smart Home
Shane, thanks for the review! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
It is a frud company
It is a frud company, be careful, they trapped me to buy their equipment, and now I am paying money every month a lot... now I am planning to take legal action against this company
April 9, 2024
Unprompted review
Reply from Provincial Smart Home
Mamun, we sincerely apologize for the inconvenience you've encountered. Please reach out to me directly via email at saveena.sapra@provincialsmarthome.com so that I can assist you right away. Hope to hear from you soon!
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Thank you - Bob Holgate of Provincial Smart Home…
Bob Holgate from Provincial Smart Home Services fixed my nest doorbell/camera - got it reconnected to wifi and also had a look at my furnace and answered all my questions. Super helpful, patient and thorough - thank you Bob! I highly recommend Bob and Provincial Smart Home Services.
April 9, 2024
Unprompted review
Reply from Provincial Smart Home
Marion, thank you for the great review! Your compliments will be passed onto the team and we are glad to hear that you had a good experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Palak was very professional in handling…
Palak was very professional in handling my concerns. Her customer service skill is awesome. She listened and took her time to answer my concerns and promised to take further action to escalate my matter.
April 9, 2024
Unprompted review
Reply from Provincial Smart Home
Chinedu, thank you for the great review! Your compliments will be passed onto the team and we are glad to hear that you had a good experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Thanks Juan great job
April 8, 2024
Unprompted review
Reply from Provincial Smart Home
Craig, thank you for the review! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Reply from Provincial Smart Home
Ezza, thank you for the review! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
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Prachi Nanavati si very effecient and…
Prachi Nanavati si very effecient and helpful. She’s very good at explaining things and making sure that I understand everything. Keep up the good work and thank you Provincial Smart Home Services for providing us good service.
April 5, 2024
Unprompted review
Reply from Provincial Smart Home
Thank you for the review! Your compliments will be passed onto the team and we are glad to hear that you had a good experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Ms Fatima
I spoke to Ms. Fatima who provided the information I needed.
April 5, 2024
Unprompted review
Reply from Provincial Smart Home
Darlene, thank you for the review and feedback! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again
Thanks Juan and Johnny great job
April 5, 2024
Unprompted review
Reply from Provincial Smart Home
Natasa, thank you for the review! Your compliments will be passed onto the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Palak was very efficient and helpful
Palak was very efficient and helpful. Explaining what has happened and what I still need to do..she made it sound so easy.
April 5, 2024
Unprompted review
Reply from Provincial Smart Home
Elaine, thank you for the review! Your compliments will be passed onto the team and we are glad to hear that you had a good experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
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I have been frustrated that it has been…
I have been frustrated that it has been 5+ months that provincial smart homes has not completed the buyout that was promised at the time of installation. When I called however, Shumayum was understanding and supportive, assuring me that it is with the accounting team. Hoping to get a quick update so that this is resolved for once.
April 3, 2024
Unprompted review
Reply from Provincial Smart Home
Andrew, thank you for your feedback. We are glad that everything was solved and we are always here to help. If you have any further question, you can also contact us by social media. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
Prachi N is a great helper
Prachi N was helping me out with all the issues I had, she is doing a amazing job. Thank you
April 2, 2024
Unprompted review
Reply from Provincial Smart Home
Alex, thank you for the review! Your compliments will be passed onto the team and we are glad to hear that you had a good experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Very good service
Very good service. Jashan and sukh had done a great job.
March 28, 2024
Unprompted review
Reply from Provincial Smart Home
Kevin, thank you for the review! Your compliments will be passed onto the team and we are glad to hear that you had a good experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
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